OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ TEXTURED PLEATED CULOTTES ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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Customer who recommended this item
5 (Based on 5 reviews)
Customer Satisfaction Score
95%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ TEXTURED PLEATED CULOTTES ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (5)

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-05-15
loo*******
User

Hi appreciate reply for my query.

User

Hi,

Thanks for your message.
May I know what's the problem for the order?

Thank you
OBDesign.sg

User

hi after so many questions and unanswered questions, I see that you have restock the black pants which I want to exchange. Can you advise the size that I can exchange to?

Shoulder 17.5inch
Bust=37
waist=35
hip=39

User

Hi,

Thanks for your message.
Can you give us your order number? We will check it for you.

Thank you
OBDesign.sg

User

Order no. 171585135

I have been trying to exchange the size and have been communicating for a month ... since you have restocked can you advise the size to exchange to?

User

Hi,

Thanks for your message.
May I know which size you're prefer?

Thank you
OBDesign.sg

User

Hi, i would like to change to XL. Hopefully it fits. May i have the addresss to return the item? How do I pay for the shipping? Cheque? Please advise.

User

Hi,

Thank you for your message.
Can you top up the shipping fee $3.99 to 426-377-608-3 -UOB. Please send the receipt to us once top up. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101668. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi, by now you should already received the return item. Attached is shipping fee transfer bank slip.

User

Hi,

Thanks for your message.
We have already ship out the replacement to you.

Thank you
OBDesign.sg

Answered
2016-04-28
his*******
User

Hi, I really like this item, but there are none left in my size (S). I would like to ask whether you will restock in this in the future? Thanks.

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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