OB Design
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JooJooClubOB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC LONG TUNIC OPEN FRONT JACKET CARDIGAN TOP★ PREMIUM QUALITY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC LONG TUNIC OPEN FRONT JACKET CARDIGAN TOP★ PREMIUM QUALITY ★

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (1)

Customer Review (1)

Customer Review board
Rating Feedback Date Written by
netural May 30, 2015 nor*******

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-05-24
qiq*******
User

Hi

Will u all replenish ur stocks??

I would really wish to have the grey one

User

Hi,

Thanks for your message.
It's still out of stock, we will restock and update our inventory everyweek, so you can visit our store and buy it in next week.

Thank you
OBClub

User

Hi

I have made an order (145084337) last week and is pending for refund due to no stock.
If the refund takes time, i don't mind to wait for 1-2 weeks if you all can send me this XXL green or black cardigan instead.

User

Hi,

Thanks for your message.
Qoo10 need to take 5-14 working days to refund to your credit card, so you want to refund or waiting restock?

Thank you
OBClub

User

Hi

Roughly how long would i need to wait for the restock?

If its about 2 weeks, i am willing to wait.

Thanks

User

Hi,

Thanks for your message.
It should be around 3 weeks. Do you want waiting for restock?

Thank you
OBClub

User

Hi

Thanks for the prompt reply.

I will wait for the restock in 3 weeks time den..

Please be informed that i would like to change my order to black XXL.. if no stock, then send me the green one..

Many thanks.

User

Hi,

Thanks for your message.
The black color is also out of stock, now we only have pink color, can you accept it?

Thank you
OBClub

User

Hi

I thought u shared that you will replenish the stocks in 3 weeks time??

If yes, i would like the black xxl one

Thanks

User

Hi,

Thanks for your message.
We will send the jacket to you once we restock.

Thank you
OBClub

User

Hi

May i check if the jacket is restock and are u all in the midst of mailing?

Thanks

User

Hi,

Thanks for your message.
It's still out of stock, do you want change the size from 2L to XL?

Thank you
OBClub

User

Hi

I can only fit into 2 xl.. wad are the available color for 2xl at the moment?

User

Hi,

Thanks for your message.
The pink color is available for size 2L, can you accept it?

Thank you
OBClub

User

Hi

Sure.. send me the pink 2xl pls.

Thanks

User

Hi,

Thanks for your message.
We will send the pink jacket to you.

Thank you
OBClub

Answered
2015-05-07
van*******
User

Hi, is this material thick?

Do you have more black in M size?

User

Hi,

Thanks for your message.
We're sorry to inform you, currently the black color, size M is out of stock. This jacket not very thick and it's suitable Singapore weather.

Thank you
OBClub

Address
2022 BUKIT BATOK STREET 23 #02-162
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