OB Design
OB Design Join Fellow
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JooJooClubOB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ BASIC CREW NECK KNIT WOOL BLEND JUMPER SWEATER TOP ★ PREMIUM QUALITY ★

See all JooJooClub items

Customer who recommended this item
4 (Based on 5 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Wool Blend (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ BASIC CREW NECK KNIT WOOL BLEND JUMPER SWEATER TOP ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7

Customer Review (5)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 31, 2017 Kar*******
netural Nov 28, 2016 fan*******
Recommend Dec 02, 2015 qin*******
Highly Recommend Jul 21, 2015 jes*******
Recommend May 25, 2015 Zan*******

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-07-29
ser*******
User

Hi,

I ordered a blue and red brick red sweater days ago. I've ordered 3L for the blue one but got 4L instead, and it is too big. May I know if it is exchangeable?
Thank you.

User

Hi,

Thanks for your message.
May I know which size that you want to exchange?

Thank you
OB

User

I would like to exchange the 4L blue to 3L. Thank you.

User

Hi,

Thanks for your message.
The blouse that we ship is size 3L, can you take a photo for the label and attach to us.

Thank you
OB

User

Hi, photo is as attached.

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBClub
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101202. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OB

User

If I decide to mail it back, is it at my own cost? Thanks.

User

Hi,

Thanks for your message.
Can you take a photo for the postage receipt and send to us, we will refund the postage fee to you.

Thank you
OB

User

Okay thank you. I will mail it as soon as possible and then send the image of the receipt.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks
OBDesign.sg

User

Hi,

Attached photo is the receipt, I've mailed the product back today. Thank you.

User

Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

User

Hi,

May I know the updates about the shirt? Thank you.

User

Hi,

Thanks for your message.
We have already receive your return clothing and estimate you will receive it within next week.

Thank you
OBDesign.sg

User

Hi,

Noted, and thank you.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Hi, I have yet to receive the shirt. Has it already been delivered?

User

Hi,

Thanks for your message.
We found the clothing that you order is currently out of stock, do you want change the color from blue to pink, beige or red?

Thank you
OBDesign.sg

User

If I change the size to 2L is it possible and available? Thank you.

User

Hi,

Thanks for your message.
Yes, the size 2XL is available and we will send it to you.

Thank you
OBDesign.sg

User

Okay, thank you very much.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Hi,

May I know approximately when is the shirt arriving? Thank you.

User

Hi,

Thanks for your message.
We found the clothing that you order is currently out of stock, do you want exchange the color from blue to yellow, beige or pink?

Thank you
OBDesign.sg

User

Hi, can I know if there will be new stocks coming in? Else is it possible to have a refund? I am only interested in the blue colour one, and the purchase was made months ago. Thank you.

User

Hi,

Thanks for your message.
We will make a refund to you for this order.

Thank you
OBDesign.sg

User

Hi,

Thank you very much. Do I have to provide my bank account number? Please do inform after you've refund the amount.

User

Hi,

Thanks for your message.
We will make a refund to you through Qoo10.

Thank you
OBDesign.sg

User

Okay, thank you very much.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Hi,

May I know when the amount will be refunded? Thank you.

User

Hi,

Thanks for your message.
We will make a refund to you within this week.

Thank you
OBDesign.sg

User

Hi,

Please do, thank you. Also it would be nice if you could inform me once you've refund the amount. Thanks a lot.

Regards.

User

Hi,

Thanks for your message.
We will let you know once we refund.

Thank you
OBDesign.sg

User

Hi,

It would be great if the amount is being refund as soon as possible.
Thanks a lot.

Regards.

User

Hi,

Thanks for your message.
We will make a refund to you asap.

Thank you
OBDesign.sg

User

Hi,

Sorry to disturb again, but may I know approximately when will the amount be refunded?
Thanks a lot.

User

Hi,

Thanks for your message.
May I know your order number? We will check for you.

Thank you
OBDesign.sg

User

Hi,

Order number: 149388922
Thanks.

User

Hi,

Thanks for your message.
We found the clothing is already restock, do you want receive the clothing?

Thank you
OBDesign.sg

User

Hi,

I've already got another clothing to substitute this, so I'd prefer to have a refund instead.
Thank you very much.

User

Hi,

Thanks for your message.
We will make a refund to you for this order.

Thank you
OBDesign.sg

User

Hi,

Thank you very much. May I know when it will be refunded?

Regards.

User

Hi,

Thanks for your message.
We will make a refund to you by tomorrow.

Thank you
OBDesign.sg

User

Hi,

Okay noted, thanks.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Hi,

It's already been a few days since Friday and I've yet to receive the refund. Please do check.

Thanks.

User

Hi,

Thanks for your message.
We will check it and update to you.

Thank you
OBDesign.sg

User

Hi,

Please do. It has already been weeks.
Thank you.

User

Hi,

Thanks for your message.
We will make a refund to you within this 2 days.

Thank you
OBDesign.sg

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