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OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CHECKERED TARTAN S
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JooJooClubOB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CHECKERED TARTAN S

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Notice

Subject Register Date
Return & Exchange Policy Seller Apr 29, 2016
Non-receipt Claim issue (Did not receive the item) Seller Apr 29, 2016
How to submit return or exchange from the buyer's end? Seller Apr 29, 2016
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CHECKERED TARTAN SLEEVELESS PLEATED TUNIC DRESS ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(2)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Submission of claims
    -Any return or exchange of items will be applicable within 7 days upon receiving of the item.

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package and picture of orders with delivery information
    -Shipping fee will be incurred from seller end.

    Defective item issue
    -Provide picture of the defective area of the received item.
    -Replacement will be of same item, unless out of stock.
    -Shipping fee will be incurred from seller end.

    Any change of mind from buyer's end
    -Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
    -*No return and exchange for certain item(s) such as undergarment due to hygiene issue
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
    OB Design
  • Notice

    Non-receipt Claim issue (Did not receive the item)

    -If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

    -We will check over the matter from our end.

    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
    OB Design
  • Notice

    How to submit return or exchange from the buyer's end?


    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

    -We will assess the claim issue with the provided picture and inform on the progress.
    OB Design
  • Answered
    Question
    joa******* 2015-10-01
    Answer
    Hi,

    Thanks for your message.
    Can you give us the order number? We will check for you.

    Thank you
    OBDesign.sg
    OB Design 2015-10-01
    Question
    Cart no. 96876764
    Answer
    Hi,

    Thanks for your message.
    We have change the tracking number to SM600145479SG-Singpost but it also show delivered, can you check your letterbox? Because some of the shipping people will direct put the parcel to your letterbox.

    Thank you
    OBDesign.sg
    Question
    Hi please see the msg as below.
    Answer
    Hi,

    Thanks for your message.
    Can you give us your tracking number because we haven't receive your return clothing.

    Thank you
    OBDesign.sg
  • Unanswered
    Question
    joa******* 2015-09-02
    Answer
    Hi, Thanks for your message. May I know which size that you prefer to exchange? Thank you OBDesign.sg
    OB Design 2015-09-02
    Question
    Change to size m blue colour .please advise how to exhange?
    Answer
    Hi, Thank you for your message. Can you please kindly return the clothing to: OBDesign 20 Kramat Lane United House #02-01A Singapore 228773 Can you put a paper into the parcel and write the RMA number: RMA101230. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help. OBDesign.sg
    Question
    Hi I have posted back the dress thru registered mail. Tracking no. Is RC178669590SG. Please advise when you have mailed out the dress. Thanks
    Answer
    Hi, Thanks for your message. We will update to you once we receive your return clothing. Thank you OBDesign.sg
    Question
    Hi Any update? Have you post out the dress ?
    Answer
    Hi, Thanks for your message. We haven't receive your parcel, we will update to you once we receive it. Thank you OBDesign.sg
    Question
    Still haven receive ? It has been 1 week already. Registered mail take 1 to 2 days to deliver. Please confirm.
    Answer
    Hi, Thanks for your message. We will check it again and update to you by monday. Thank you OBDesign.sg
    Question
    Hi I have checked with sing post. Item delivered on 7 Sept 2015. Kindly advise.
    Answer
    Hi, Thanks for your message. We will check it with singpost and update to you. Thank you OBDesign.sg
    Question
    Ant update seller???? Or please refund my money.
    Answer
    Hi, Thanks for your message. Singpost haven't update to us and we will make an inquiry again. Thank you OBDesign.sg
    Question
    Hihi any update ? Still haven received ?
Ask Question
Address
2022 BUKIT BATOK STREET 23 #02-162
Policy & Notice
How to Return/Exchange