OB Design
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OBDESIGNORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★DENIM STRETCH SKINNY JEANS L

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Customer who recommended this item
240 (Based on 271 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 75%Cotton + 25% Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★DENIM STRETCH SKINNY JEANS LON TROUSERS PANTS JEGGINGS ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7

Photo Review (91)

Customer Review (271)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 14, 2017 tin*******
Highly Recommend Oct 31, 2017 ren*******
Recommend Oct 26, 2017 lis*******
Highly Recommend Oct 23, 2017 lih*******
Highly Recommend Oct 19, 2017 kel*******
Recommend Sep 18, 2017 lin*******
Recommend Sep 07, 2017 jas*******
Highly Recommend Sep 04, 2017 hel*******
Highly Recommend Sep 03, 2017 Pra*******
Highly Recommend Aug 31, 2017 loo*******

Item Q&A(48)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2017-10-28
ono*******
User

Hi why cannot use your 50% shop coupon for the pants?please advise,thanks

User

Hi,

Thanks for your message
This item is sale item and the shop coupon can't apply in sale item

Thank you
OBDesign.sg

Answered
2017-08-05
mei*******
User

Hi,

Note: Order via OBDesign website. Order number #1451.

I sent this email to your colleague, Vincent Chung. He is very irresponsible and did not reply.

OBDesign is the worst seller that I have ever encountered ! Unethical and dishonest !

Honestly, it is taking too long for refund to be processed. This is becoming unacceptable !

Please do not tell me to wait anymore. This is just an unethical way to buy time. As a seller, you are making me lose confidence in your integrity. A terrible experience !

Please make the refund as soon as possible before I take any legal action against you. This is my final warning and please do not take it lightly.


-Siew Mei
+6583998645

User

Hi,

Thanks for your message
We will check the refund status and reply your email asap
We recommend you send us an email for website inquiry, our customer representitive will reply to you asap

Thank you
OBDesign.sg

Answered
2017-07-30
mei*******
User

Hi

I wish to believe that you're a legitimate and responsible seller but your lack of update regarding the refund truly makes me doubt your integrity.

No refund was made and seller provides zero update on what is happening. This is really unacceptable. When can I hear from you regarding the refund? Do you actually plan to do the refund?

Please reply on the status as soon as possible. Thank you.

User

Hi,

Thanks for your message
May I know the order number?

Thank you
OBDesign.sg

User

The order was made via your website. Order number #1451

User

Hi,

Thanks for your message
We have already reply to you in another message

Thank you
OBDesign.sg

Answered
2017-07-26
mei*******
User

Hi, my order was made via your website. Order number #1451. May I know whether the refund has been made? Its been 14 days.

User

Hi,

Thanks for your message
We will check the refund status and email the status to you

Thank you
OBDesign.sg

User

Hi, when can I know the status? Thank you.

User

Hi,

Thanks for your message
We will make a refund to you within this 2 days

Thank you
OBDesign.sg

Answered
2017-05-03
see*******
User

Hi

May I know is the front pockets real?

Thanks

User

Hi,

Thanks for your message
Yes, the pocket is real

Thank you
OBDesign.sg

Answered
2016-12-12
foo*******
User

Hi there, I'm about to purchase over $75 worth of products from your shop but can't seem to apply the shop coupon of $11? Why is this so? Thanks.

User

Hi,

Thanks for your message.
We recommend you inquiry Qoo10 customer service regarding this issue

Thank you
OBDesign.sg

Answered
2016-12-05
joc*******
User

I brought the pant but the size does not fit, how to come about to change the item.

User

Hi,

Thanks for your message.
May I know which size you're prefer?

Thank you
OBDesign.sg

User

I normally order XL skinny pants from you. I don't know what size should I choose.

User

Hi,

Thanks for your message.
We recommend you follow the actual wearing report to choose the size

Thank you
OBDesign.sg

User

Can I change the size to 2xl

User

Hi,

Thanks for your message.
May I know do you want exchange the order 195678162 (Gray, L) to size 2XL?

Thank you
OBDesign.sg

User

yes

User

Hi,

Thanks for your message
We found the size L and size 2XL has $5.10 price diffence, do you want exchange the size?

Thank you
OBDesign.sg

User

how do I come about to pay the price difference and when I will receive the pants.

User

Hi,

Thanks for your message.
Can you top up the difference and shipping fee $9.09 to 3803232480 (tang hui joo) -UOB. Please send the recept, transaction number, your bank account number and bank account holder name to us once you top up.

Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101960. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

Answered
2016-10-29
soo*******
User

Hi seller
Can do for self collection?
Thanks.

User

Hi,

Thanks for your message.
We're sorry to inform you currently we didn't provide self collect

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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