Beauty & Wellness
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KinohimitsuKinohimitsu Collagen Diamond Nite 32s+32s [4 MTHS SUPPLY] IMPROVE SLEEP QUALITY and BE BEAUTIFUL

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Customer who recommended this item
4868 (Based on 4945 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy. Seller 2016-04-12
Reviews Seller 2015-06-30
more
Manufacturer/
Place of origin
Kinohimitsu / Taiwan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Helps you to sleep better while providing you the beauty benefits all in one. Collagen + Manuka Honey + GABA to give you a quality, restful sleep.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,991)

Customer Photo Review board

Highly Recommend Happy with purchase

Prompt delivery! I trust this product and am a repeat buyer.

Receive:Diamond Nite 32s + 32s [4 mths supply] | ADD ON:None

+ Add this option
Jan 10, 2018
spl*******
Jan 08, 2018
hwa*******

Highly Recommend Fast Delivery!

Took a few days but its alright! Brought for my mum to see if its effective!

Receive:Diamond Nite 32s + 32s [4 mths supply] | ADD ON:None

+ Add this option
Jan 08, 2018
viv*******

Highly Recommend Item received

Received the item in good order. Have yet to try it out.

Receive:Diamond Nite 32s + 32s [4 mths supply] | ADD ON:None

+ Add this option
Jan 06, 2018
tek*******

Highly Recommend Good product from kinohimitsu

Second purchase from seller, bargain for venue..

Receive:Diamond Nite 32s + 32s [4 mths supply] | ADD ON:None

+ Add this option
Jan 06, 2018
bla*******

Customer Review (4,945)

Customer Review board
Rating Feedback Date Written by
netural Jan 16, 2018 teo*******
Highly Recommend Jan 11, 2018 pat*******
Highly Recommend Jan 10, 2018 spl*******
Highly Recommend Jan 09, 2018 pao*******
Highly Recommend Jan 08, 2018 hwa*******
Highly Recommend Jan 08, 2018 viv*******
Highly Recommend Jan 07, 2018 est*******
Highly Recommend Jan 07, 2018 gin*******
Highly Recommend Jan 07, 2018 Win*******
Highly Recommend Jan 07, 2018 kas*******

Item Q&A(534)

Status
Question & Answer
Date
Member
Notice
Seller

Return & Exchange Policy
By purchasing from Beauty & Wellness, you accept and agree to be bound by and comply with our policies.

- Submission of claims -
Only applicable within 7 days upon receiving of the item

Only applicable to:
- Shortage of item or wrong item received -
Required document:
(A) Picture of the items within the parcel package
(B) Picture of the parcel package with the delivery information
Shipping fee will be incurred from seller end

- Defective item -
Required document:
(A) Picture of the defective area of the received item
Shipping fee will be incurred from seller end

- How to submit return or exchange from the buyer's end? -
Under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We'll assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

Dear all, please note that Kinohimitsu / Beauty & Wellness reserves the right to re-post/re-publish Qoo10 users' reviews for promotional/marketing purposes. Thank you.

FAQ
Seller

Dear customer, as pregnant and breastfeeding women may experience different hormonal or physiological changes, it is recommended to consult your doctor before taking any nutritional products.

FAQ
Seller

Dear customer, please be informed that the order processing and delivery process will take up to 3-5 working days upon the date of purchase. Hope this clarifies. :)

FAQ
Seller

Dear customer, sorry, we are unable to arrange the delivery timing as it is managed by Qxpress. The delivery personnel will contact you upon delivery and you can make the necessary arrangement for redelivery with them directly should you be unable to receive it. If you like to have a specific delivery timing or same day delivery. please choose QxQuick as your preferred shipping.

FAQ
Seller

Dear customer, kindly click My Qoo10 available on the top of the Qoo10 page > Recent Orders > Shipping Info. You will be able to keep track of the delivery status of your parcel and the expected date of delivery.

FAQ
Seller

Dear customer, 4-months supply set contains a total of 64 bottles (32s + 32s), which can last for a 4-month consumption.

FAQ
Seller

Dear all, please note that our operating hours are from 9am - 5.30pm, Monday - Friday (except for PH). Thus all orders & enquiries placed on Saturday, Sunday or PH will only be processed/answered the next working day. We are currently experiencing some issues with QPost (Qoo10 enquiries answering system), hence there may be some delay in answering your enquiry. We appreciate your kind understanding.

Unanswered
2018-01-13
mis*******
User

Hi, I have been a repeat customer of your various products since 2015 and I am extremely disappointed to find your collagen expired when I am about to consume them today. See attached picture. Apparently, there are also other customers experiencing the same issue during the same period purchased. Is it possible to do an exchange or refund? Please look into it. Thank you.

User

Dear customer, we would like to apologize on this as there might be a mistake while packing the item. Kindly provide us the photo of the shipping label of the parcel and the order number for us to track.
Thank you.

User

The order number is 229079648. Thank you.

User

Dear customer, we will arrange for product exchnage. Kindly provide us with the following details for our arrangement:
Recipient name:
Contact:
Delivery address:
Kindly confirm if there are 2 boxes of Kinohimitsu Diamond Nite 32's to be exchanged.
Hope you are fine with this arrangement.

User

Recipient name: CLARE GOH
Contact: 91810717
Delivery address: Block 18, St. George's Road, #05-88, Singapore (320018).

Yes, it is 2 boxes of Kinohimitsu Diamond Nite 32's to be exchanged.

Would appreciate if the exchange could be done before 2pm because I need to be at the hospital after that as my family member is admitted.

Thank you.

Answered
2018-01-09
cho*******
User

Hi. I ordered on 31 Dec. Shipping scheduled on 4th Jan. I have still not received the item today on 9th Jan. My order number is 241361403. Please advise.

User

Dear customer, we're currently confirming the delivery status of your order as your item has been shipped out from our warehouse on Jan 4. In the case if your parcel is declared missing by Qxpress, we will send out your parcel again as compensation.
We're sorry for the inconveniences caused.

Answered
2017-12-27
tan*******
User

Hi Seller,

I have bought both diamond nite and stem cell from you before. But not able to find stem cell for sales? Do you still selling this product?

Thanks!

User

Dear customer, Kinohimitsu StemCell is currently only available with a bundle set with Kinohimitsu Collagen Diamond 5300 at https://www.qoo10.sg/item/KINOHIMITSU-5MTH-SUPPLY-COLLAGEN-DIAMOND-32S-X2SETS-COLLAGEN/576586862.
The single listing is currently not available.
Hope this clarifies!

User

Hi Seller, noted! But I would prefer just to make purchase of single StemCell.

User

Dear customer, you may also consider taking Kinohimitsu StemCell 2 months supply set at https://www.qoo10.sg/item/KINO-WELLNESS-KINOHIMITSU-COLLAGEN-STEMCELL-16S-16S-LIMITED-PROMO-SNOW-LOTUS/424291750.
Hope this helps!

Answered
2017-12-19
dor*******
User

May I know 4mths supply is how many bottle ? Or how many box?

User

Dear customer, 4 months supply set is for a total of 64 bottles.
Hope this clarifies!

Answered
2017-11-23
cai*******
User

Hi,

I saw this from this Qoo10 website

But I do not see this offer at your product page. Please advise

User

Dear customer, thank you for your enquiry. Apparently Q10 had displayed a wrong item and posted up a misleading advertisement. We have already escalated this issue to them, and will be monitoring closely. Hope this clarifies, and thank you for your kind understanding! :)

Answered
2017-11-08
che*******
User

Hi do you still sell the attached product?

User

Dear Customer, thank you for your interest in Kinohimitsu products. We regret to inform you that Stem Cell is currently out of stock until further notice. Hope this clarifies!

Answered
2017-10-22
toh*******
User

Can diabetics take the product?

User

Dear customer, Kinohimitsu Diamond Nite contains no added sugar. However, it is added with Manuka Honey which contribute to natural plant sugar content. Henc,e it is recommended for diabetic patients to consult their doctor before taking any nutritional products.

Answered
2017-10-22
lip*******
User

May i know need to keep inside the refrigerator?

User

Dear customer, you may keep Kinohimitsu Diamond Nite at room temperature, ensure to keep away from direct heat and sunlight. You may also keep them in the fridge and serve it chilled for delicious taste.
Hope this clarifies!

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