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[KIREI KIREI] Hand Soap 250ml ★ ++ Free 200ml Refill ++ ★ Anti-Bacteria and Gentle to Skin

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Customer who recommended this item
375 (Based on 395 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $100.00 in a cart.
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Notice

Subject Register Date
Different Shipping Groups Regarding Free Shipping Seller 2017-11-30
~BULK ORDER~ Seller 2017-11-25
(Return/Exchange/Refund Policy) Seller 2015-05-13
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description With 100% cleansing ingredients from plants. Leaves skin revitalized with a mild refreshing fragrance. Dispenses creamy foam cleans hands easily and thoroughly than ordinary liquid hand soap.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (183)

Customer Photo Review board
Nov 23, 2017
amu*******
Oct 20, 2017
Kat*******

Highly Recommend Hand soap

Good n fast delivery service.

Type:Antiseptic 250ml + 200ml

+ Add this option
Oct 06, 2017
sab*******

Highly Recommend Great buy

Purchased numerous times from this seller. 👍

Type:Refreshing Grape 250ml+ 200ml

+ Add this option
Sep 26, 2017
jun*******

Highly Recommend Repeat order

Thumbs up, will buy again next time

Type:Moisturizing Peach 250ml + 200ml

+ Add this option
Sep 25, 2017
sjk*******

Customer Review (395)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 23, 2017 amu*******
Highly Recommend Oct 20, 2017 Kat*******
Recommend Oct 09, 2017 w3n*******
Highly Recommend Oct 06, 2017 sab*******
Highly Recommend Oct 05, 2017 bre*******
Highly Recommend Sep 26, 2017 jun*******
Highly Recommend Sep 25, 2017 sjk*******
Highly Recommend Sep 24, 2017 tal*******
Highly Recommend Sep 21, 2017 nur*******
Highly Recommend Sep 20, 2017 cln*******

Item Q&A(13)

Status
Question & Answer
Date
Member
Notice
Seller

Do take note that there are 2 different shipping groups with Free Shipping:

• Qxpress - Free Shipping
• Qxpress - Free Shipping over $100

The items in each group cannot be combined into the same shipping option.

Eg. a cart consisting of:
• Pediasure with "Qxpress - Free Shipping"
• Dove 1000ml with "Qxpress - Free Shipping over $100"
These 2 items cannot be combined under 1 shipping group. Therefore, only the Pediasure has Free Shipping, you will still need to pay the shipping fee for the Dove 1000ml as the condition of $100 has not been fulfilled.

Notice
Seller

If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD

Notice
Seller

***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.

Notice
Seller

For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!

For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!

Answered
2017-07-31
min*******
User

When will restock for peach?

User

Dear Customer,
This item is out of stock at our supplier side,.I’m afraid we will not able to restock in a short term.
Thank you for checking with us!

Answered
2017-04-16
min*******
User

When will be restock for peach ?

User

Dear Customer,
We are also in the midst of checking with our relevant supplier regarding the restock date.I’m afraid we will not able to restock in a short term.
Thank you for asking!

Answered
2016-11-09
she*******
User

Hi seller, that is quite troublesome and I wld be out of town by this weekend hence I will cancel all other orders.
Took too long for delivery.

User

Dear Customer,
Thank you for your patient and kind reply during this process.
Now Qoo10 will check and refund to your Q-account (under Q-money). Kindly check you refund status at myqoo10 >> cancel / refund >> refunded >> click see detail .
Also, you may contact qoo10 customer service for more clarification:
Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
Hotline : 65-6500-4440.
Email : help@qoo10.sg
We can't apologize enough for the inconveniences that we have caused you during this process.

Answered
2016-11-08
she*******
User

Hi seller, tollyjoy washing powder has no stock, if I do a refund /cancel this item, Qoo10 will charge shipping fee $5.50 which is unfair.
So how do I add on my items to this order?

If it is problematic, can I cancel the whole order ?

User

Dear Customer,
Warehouse will have a batch of replenishment arrive tomorrow, we will check the items again. However , if the order still out of stock , maybe we can full refund you directly without cancel the order , thus , it will not affect your coupons/shipping charges.
Please feel free to let us know if you still wish to cancel the entire cart , we would assist you to process as well.
Thank you for your kind reply during this process.

Answered
2016-11-07
she*******
User

Hi seller, may I know when is my order will be deliver?
I will be out of town by this weekend and no one will be available.

Please update if delivery can be done by this week

User

Dear Customer,
Sorry to keep you waiting long, as checked with warehouse , Tollyjoy:1kg Floral Scent Detergent Powder is out of stock caused this delay , please let us know if you don't mind to cancel/refund this order while shipping out the rest orders ?

Answered
2016-10-04
min*******
User

When will this item be restocked?

User

Dear Customer ,
We are also in the midst of checking with our relevant supplier regarding the restock date.
I’m afraid we will not able to restock in a short term .
Thank you for asking !

Answered
2016-09-12
yvn*******
User

Hi I will like to purchase quite a number of stuffs from you but I was reading about the delivery timing. Was wondering whether how long you will take to deliver because these are basic necessities, i will like to receive them within a week if possible. Thanks

User

Dear Customer,
Can we have any of your order number or cart number to check the delivery status ?

User

Hi, I saw that we need to spend $50 or more for free delivery. Is it purchase individual product more than $50 for free delivery or can I combine different products and spent more than $50 to be entitled to free delivery? Please advise as I am interested in purchasing different products from you. Thanks

User

Dear Customer,
Yes, you may add different product in the same shopping cart to hit the required amount. Thank you so much for asking.

Answered
2016-09-09
kab*******
User

Cart no 104954993

I ordered on 1sep and till date no delivery.
Contacted you but also no reply.
Disappointed with service.
Can you please advise when the items can be sent asap?

User

Dear Customer,
We will check the parcel status for you next Monday , sorry to keep you waiting so long.

User

Hi no update from your end yet? When can i receive this? I waited since 1 sep till now. Pls reply asap.

User

Dear Customer,
We requested Qxpress to check this parcel yesterday , however , until now we didn't get reply from them yet. Most likely is because some of the item in your parcel are out of stock . Please advice if we can refund the unavailable orders while ship out the rest ? Or you prefer to cancel the entire cart instead ?

User

Can I know what are the OOS items?

If i cancel, will the voucher/Qpoints used be refunded as well?

User

Dear Customer,
As checked with warehouse today , only products of Kirei Kirei are available , the rest items all out of stock , so sorry for what happened and please let us know if we can refund you the entire cart to avoid further delays.

User

Pls refund the entire cart together with the voucher. Extremely disappointed.

User

Dear Customer,
Well noted , since you applied coupon during purchase, the refund will be done by Qoo10 only, we will submit refund request to Qoo10 now.
Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently.

Address
PRINT CENTRE 2 JURONG PORT ROAD PC1 #03-01 One Mart
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