Request for size changes are assessed on a case to case basis, and is subjected to the availability of the item.
All requests are to be sent in strictly within 7 working days.
All returns must be mailed back via a trackable mailing option (Registered / Smartpac).
Customers would have to bear the cost of postage to & fro. Exchanges can only strictly be done via Mail.
Kindly take note of the following if you wish to do an exchange:
i) All items to be returned or exchanged have to be in brand new condition, unwashed
ii) All original tags and packaging must be intact
Kindly note that all returns and exchanges are evaluated strictly. We reserve the right to reject any returns or exchanges if the item(s) do not meet our strict standards.
Lace & Ebony