NANO JAPAN
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[NOW $25.83ea*! FREE* TOTE BAG + SHIP*] ♥CLINICALLY-PROVEN #1 KIDS BOOST RESISTANCE ♥100% JAPAN

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Customer who recommended this item
2710 (Based on 2800 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
UPDATE : Pre-order NANO BIOGENIE, BIRD NEST & LACTO VV Seller 2017-08-16
Our Freshness Policy (update) & How to Store Your Products Seller 2017-06-10
News : Warehouse closing from 03/11/2017 to 09/11/2017 Seller 2016-07-01
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Manufacturer/
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material Concentrated liquid essence
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+6598710628 / heiding@nanocollagenshop.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
JANCode 4962254800088
Brief Description JAPAN #1 CLINICALLY PROVEN IMMUNE BOOSTER FOR KIDS
NANO JAPAN ................. THE MOST ADVANCED & EFFECTIVE IMMUNE BOOSTER SUPPLEMENT FOR KIDS
Country of Origin ............... Made In Japan (日本製)
Product Benefits .............. [FUNCTIONS] Improves Gut Health, [IMMUNE SYSTEM] Reduce Flu, Cough, HFMD, Inflammation, Constipation, Bacteria Infections [PERFORMANCE] Concentrate better and more alert
Active Ingredients .............. 35-active strains from 16 types of good bacteria incl. LactoGG, Bifidus etc.
Volume per bottle ............... Gross Wt. 30+15ml for 37.5-days
Recommended Dosage per day..... 1.2ml to 2.4ml per day (0.6ml per suction from dropper)
Suggested User Age ............ High Recommended for age 1 year old onwards. Also suitable for expecting mothers, lactating mothers
How to Consume? ................ Add/ release 2 to 4 suctions into any drinks/ beverage. Take before bed. Once a day. If kid is unwell, take twice a day.
Produced & Tested ............ Formula based on ancient Japan scripture. Clinically proven in top universities in Japan
User Advisory ............... Non-coloring. Non-flavoring. Non-medical. Preservative-free. Allergen-free. Suitable for all children

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,164)

Customer Photo Review board

Highly Recommend Repeated purchase

My girl's eczema is getting better after taking Nano pro biotic.. Will continue to support this brand

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (MADE IN JAPAN) | 45ml

Nov 21, 2017
koh*******

Highly Recommend Returned purchase. Good!

Returned purchase. Good!

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (PRE-ORDER) | 45ml

Nov 18, 2017
azr*******

Highly Recommend Repeated buy

Repeated buy. So far so good. Hope to see better improvement. Cheers

KIDS SUPPLEMENT:[435540763] NANO BIOGENIE (PRE-ORDER) | 45ml

Nov 18, 2017
jes*******
Nov 18, 2017 1
sno*******
Nov 18, 2017 1
nee*******

Customer Review (2,800)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 21, 2017 koh*******
Highly Recommend Nov 21, 2017 man*******
Highly Recommend Nov 20, 2017 ash*******
Highly Recommend Nov 20, 2017 psa*******
Highly Recommend Nov 20, 2017 ter*******
Highly Recommend Nov 20, 2017 aud*******
Highly Recommend Nov 19, 2017 tig*******
Highly Recommend Nov 18, 2017 azr*******
Highly Recommend Nov 18, 2017 jes*******
Not Recommend Nov 18, 2017 sno*******

Item Q&A(657)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Customer,

Thank you for your purchase and kind patience.
We are still waiting fresh shipment to arrive and please take note that NANO Biogenie, NANO Bird nest and NANO Lacto VV are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. For those customer who have purchase pre-order product with other in-stock products, please don't worry, we will ship out your partial orders which is in stock, to avoid keep you waiting. Once new shipment reach us, we will ship out the rest of your order with a new tracking number. EXCEPT combo orders will be ship out together (pre-order + in-stock items) as it's a package/ set. We seek your kind understanding and patience.

P/S: If you did not order any NANO Biogenie, NANO Bird nest and NANO Lacto VV, please ignore this message.

Million thank you and have a pleasant day.

Sincerely,
NANO JAPAN

Notice
Seller

- U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
- If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.
- Be sure u store your products in a cool, dry location.
- Food/drinks items should be consumed completed within 6-8weeks upon the first opening.
The CURRENT Batch of FRESHNESS are:
1) NANO COLLAGEN: 01/11/2019
2) NANO ROYAL JELLY: 01/08/2019
3) NANO FUCOIDAN: 27/08/2020
4) NANO BIOGENIE: OOS (MFG Date) [PRE-ORDER]
5) NANO DETOX: 01/10/2019
6) NANO DIET: 25/07/2019
7) NANO KRILL OIL: 14/07/2020
8) NANO RESVERA: No expiry.
9) NANO LACTO VV: OOS [PRE-ORDER]
10) NANO BIRD NEST: OOS [PRE-ORDER]

Notice
Seller

Dear Customer,

Good day to you and thank you for interest.
Our warehouse will be closed from 03/11/2017 to 09/11/2017 as all staffs went for training. All the orders who placed within the closing period, orders will be process on 10/11/2017 onwards when warehouse re-open. We seek your kind understanding and patience.

P/S : NANO Royal Jelly is out-of-stock at the moment and we are still waiting for the latest update/ ETA of fresh shipment from the logistic company. We will keep you update via Qpost/ Qbox once they have update/ reply/ confirm with us.

Thank you and have a pleasant day.

Notice
Seller

- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.

Notice
Seller

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
- Qxpress is NOT OBLIGATED to call before arrival.
- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

Notice
Seller

- NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
- In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
- NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
- Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
- No further purchase, exchange request nor negotiation is possible at point of self-collection.
- Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
- No rebate for delivery will be given for self-collection due to voluntary request.

Notice
Seller

- We are committed to ensure the accuracy, quality and condition of your ordered products.
- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
- Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.

Notice
Seller

- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
- NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
- Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
- Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
- Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
- We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one

Answered
2017-11-20
csp*******
User

Pls advise the shipment status. It it more than a week yet to have a confirm date of shipment

User

Dear Customer,

Good morning and thank you for your purchase.
We have received your order, 235769402 successfully which you have placed on Nov 12, 2017 at 00:24:52am. For your information, our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused.

Due to overwhelming, NANO Biogenie is out-of-stock at the moment and it is under pre-order as per stated. For your information, we are still waiting for the latest update/ ETA of fresh shipment from the logistic company. We will keep you update via Qpost/ Qbox once they have update/ reply us. Please keep a lookout at your Qbox, k? We seek your kind understanding and patience with us.

Thank you and have a pleasant day.

Unanswered
2017-11-19
tru*******
User

Hi,
Is Biogenie Halal certified? I have always recommended it and given bottles for parents of other kids with eczema and frequent illnesses to try. Last week was the first time I gave to a Malay Muslim friend to try for her child, but she returned to me the next day cos she scrutinised the whole box and bottle and couldn't find any Halal certified symbol. And because the ingredients are all in Japanese or unfamiliar terminologies, she tried checking online and can't verify as well.
Please advise. Appreciate very much.

Answered
2017-11-18
ray*******
User

Is there a prob with the 20%coupon? I cant use the 20% coupon for this . it shows that the coupon is for certain brand items only.

User

Dear Customer,

Good afternoon to you and thank you for contacting us! :)
Kindly allow us to clarify! We are currently running a promotion with subsidy from Qoo10 for several items, including NANO Biogenie. During this promotion period, coupon is not applicable. However, you may see the price is very attractive already. ^^ This promotion is available for limited quantity only. Don't miss the boat! :D We hope this clarifies! Thank you again for contacting us and have a pleasant day! :)

Sincerely,
NANO JAPAN

Unanswered
2017-11-16
mel*******
User

My 15 yo son time 2 drop every morning with milk for past 5 days and have been experiencing tummy ache and diarrhoea.what could have cause This?

Answered
2017-11-13
mic*******
User

Hi, my 2 yr old is currently taking cod liver oil mix with her milk at night since she dislike the taste if it’s taken just like that. May I know if I can also add in Biogenie in the same milk which already contains cod liver oil? Or is it too much and advisable to separate it? Thanks.

User

Dear customer,
Good afternoon to you~ Thank you so much for sharing your concern with us! :D Technically, NANO Biogenie can be mixed into her milk together with the cod liver oil. But because NANO Biogenie taste quite sourish, our concern is that if she's ok to take the drinks with 3 different mixture of taste. :P If she don't really like it, we'd suggest you separate them but take NANO Biogenie with milk during dinner time is fine too. :) For your 2 years old girl, NANO Biogenie is recommended to be taken 2-suctions per serving. We hope this helps. Wishing you a lovely day! ^^
Sincerely,
NANO JAPAN

Answered
2017-11-12
kar*******
User

How old should a baby start taking this probiotics? My baby is 6 months old, is she able to take it? Also can it be mixed into her milk (warm)?

User

Dear Customer,
Good afternoon to you. Thank you very much for your recent purchase. Nano Biogenie is not exactly a probiotics. It is more of a metabolite, which is a by-product of 35-kinds of strains from 16 species of the most essential probiotics for kids and adults too! For 6 months old infant, it can be a little young, but should u offer it, you can add 1-suction (half-serving) add to your girl's warm milk directly. :) Not a problem at all. You can give it to her with her bedtime milk milk... :D
Thank you mummy.
Sincerely,
NANO JAPAN

Answered
2017-11-11
car*******
User

This product suitable for adult or breastfeeding woman to consume? Pls advice, thanks.

User

Dear Customer,

Good afternoon to you! NANO Biogenie even though is labeled for children, it contains the same metabolites that are actually suitable (and very essential) for adults too!!! Actually, for adults' version, concentration is 92% while children's version, concentration is 85%. Therefore, adults should take 6-8 suctions (3.6ml-4.8ml) each time for the same resistance/ immune system improvement. Both kids and adult need strong metabolites in our body can effective reduce risk of many age-related diseases.

CERTAINLY! ^^D Many lactating mummys actually asked the same question. When the mummy take Nano Biogenie, they benefit from the metabolites and also passed "stronger breast milk" to their babies too. :) For your case, it'd be recommended to take 1 serving x twice a day. (AM and PM). :) To fully take advantage for both mom and baby. :D Wishing you an amazing weekend. ^^#

Sincerely,
NANO JAPAN

User

Dear seller,
I place an order on 12 Nov. But the status still stated as shipping requested. May I know when can I receive the item? Appreciate if you could send the item ASAP.

User

Dear Customer,

Good afternoon and thank you for your purchase.
We have received your order, 235804673 successfully which you have placed on Nov 12, 2017 05:04:35am. For your information, our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused.

Due to overwhelming, NANO Biogenie is out-of-stock at the moment and it is under pre-order as per stated. For your information, we are still waiting for the latest update/ ETA of fresh shipment from the logistic company. We will keep you update via Qpost/ Qbox once they have update/ reply us. Please keep a lookout at your Qbox, k? We seek your kind understanding and patience with us.

Thank you and have a pleasant day.

Answered
2017-11-09
nau*******
User

how long can the biogenie be kept (unopened)? will it be freshed if keep for 6months?

User

Dear Customer,

Good morning to you. :D Our NANO Biogenie remains fresh 18 months from the manufacturing date and can go up to 24 months if kept refrigerated and unopened. ^^ The manufacturing date is printed in the YY.MM.DD format. Once opened, it is best to consume it within 2-months upon opening. We hope this clarifies. We wish you a pleasant day ahead. :)

Sincerely,
NANO JAPAN

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