We are preparing the replacement 1 carton and it will be ship out by Qxpress by tomorrow. Estimated for you to receive it will be on this friday. We will keep you update once we have the tracking number for you. Pls take note first. Thanks
Pls kindly ignore the earlier on reply. That reply is actually to another customer. For your case, we are still investigate it. Thanks
(Apr 04, 2018 10:37)
We had checked your order. You had been charged for $79.80 for 2 carton Everyday Wipes.
Our Groupbuy promo started on 27 Mar time 21.00, price for 1 carton Everyday wipes is $35.90. so 2 carton should be $71.80. and this total amount was exceeded $50, so there should be free shipping.
Therefore you will need to approach Qoo10 customer service to lodge the issue as they had billed you wrongly. They had overcharge you 3.99 x 2. So you need to let them know and ask refund from them. because your payment is to Qoo10, not to us. so we cannot do anything. Thanks
(Apr 04, 2018 11:29)
We will close this case for now. Pls approach Qoo10 CS to assist you on their wrong billing. Thanks
(Apr 04, 2018 11:55)