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Can you please help to check why the Lights are not working?
I tried with different batteries, both on the remote and photo frame. Please give me a refund or send me a replacement.
Style:B-Big tree house(50cm*70cm)(+S$19.20)
My family loves it very till pester to buy another one. Cheers.
product received in good condition .
place order on 19sept , received on 29 sept.
love it very much , picture help enhance my dining hall.
Style:B-Rainy night lights(50cm*70cm)(+S$19.20)
Item received but it is not working at all. Not recommended
Good product as stated. Haven't test it yet but product looks great. Highly recommended
Style:A-The reflection of the night(60cm*40)
Style:A-Sydney opera house(60cm*40)
Style:B-Rainy night lights(35cm*50cm)(+S$9.50)
Where is my refund??!! I have waited for your response for more than 2 weeks!!
Dear friend,Sorry could you contact us with the original window? Open a new window will delay your order tracking, hope your understanding.Best wishes.
If your product is damaged , ie, cannot light up.You have to pay the cost to return the PRODUCT to SHENZHEN, CHINA.Only then will you get a FULL REFUND.So you pay $30 for the product , it does not work as mentioned,now you have to pay $20-30 SHIPPING Cost to Send it BACK TO SHENZHEN.So you end up having to fork out $60 minimum to get a NEW PAINTING when it iS NOT YOUR FAULT the PRODUCT YOU BOUGHT is NOT WORKING!!!
Dear, buyerSorry, the factory holiday has not yet recoveredReply to you after working on Mondaygood day
Hi, What is the update? thanks.
Dear friend,May I know your order number?Best wishes.
Dear friend,Have you send email to email@example.com before?If no send please send again.Is the light have problem or the remote contral?Good day.
How do you know? Anyway, it's most likely the lights because when I switched on. There is no light at all.
Dear friend,Suggest you change a battery have a try.Have some customer said change battery can make it normal.Good day.
Yes. I did buy a new set of batteries and change for the Painting as well as the remote controller.It is still the same.
If you are not going to exchange for a new item, please give me a partial refund. I will accept the painting but you need to refund for the not working lights (which is the reason why i bought the painting).
HIPart of the refundThe lamp that does not work, suggest to be in local repair, can be brightHow much is appropriate?Thank you
Thanks. I will take $20 dollars. The reason I bought is because of the LED light.
Hello,Would you mind to provide an invoice?Many thanks.Good day.
Please respond. I want refund!
Dear, buyerHoliday returned to normalExplain the question please youAs soon as possible for you to solvegood day
the painting is not working.. i followed your video and it the same.. what is the next step?
Please reply asap
HIPlease specify a specific questionWe will solve your problemThank you
Hi i bought the painting and it doesnt work. Any solution. Exchange?
Dear friend,Sorry to hear that.Does the battery have enough electricity?Would you mind take a video to firstname.lastname@example.org with your order number?Many thanks.Good day.
It’s new batteries. Both the AA and the 2025. I will take a video and send to the email later.
Video taken and sent to the email address. Order number is also indicated. Please check.
Dear friend,Thanks for your video.We solve it soon.Good day.
Hi friend,Did u see my video? I did exactly the same thing as your video. It does not work at all! All of them are new batteries. Even the one inside the remote is new too. Please advise asap. Exchange will be best. RegardsS K
Please reply. Its been 2 days and no response.
Dear, buyerYes, the factory will return to normal tomorrowAs soon as possible for you to solvegood day
please get back to me in solving this asap
Video sent already. Please check
Dear friend,Has receive it. and has send to the supplier. Please wait a moment.Many thanks.
Dear friend,Sorry reply you late.Please send bak we have a change for you okey? Cause we do not know is the remote contral is fault or the paint.Best wishes.
Hi seller. Please provide your address and i will mail it back. Thanks
Hi seller. Please provide address for me to send back. Thanks. Reply asap please.
Hi friend,Please use Singapore to send back. The address is Zhongkenuo Trading Co., LimitedRoom 202,2nd Floor in Building 17,Longbi Industrial Park,Bantian street of Longgang district in Shenzhen city.Tel: 086 755 23994713Postal Code: 518129Receiver: Chaolin Zhou.Good day.
ok i will send this week
Thank you.Please send right a note about the issue and the order number.Best wishes.
My order no is 227988879 and I have also send the video clip to your email 326214095 at qq dot com
Dear friend,Thanks for your video.We are checking it now.Will solve it soon.Good day.
Hi there, will like to check any updates as it's been almost a week?
Dear friend,Thanks for your video.Has send to supplier.Will reply you soon.Good day.
Any updates as it's been almost a month already?
Hi friend, have you change a remote contral to use it?Or use it one by one have a try.Good day.
There isn’t any posted question about item.