Gadget Mix
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GOOD MINISHOP RATE 80%
7.40

Lifehacks★ Cooling Mat ★ 4 Sizes! • 30 x 40cm • 45 x 45cm • 50 x 150cm • 75 x 170cm • Multipurpose Ice Pad

  • Retail Price
    US$29.70
    Q-Price
    US$8.10
    Sale Price
    US$7.40
  • Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping To
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    • -----------------------------------------------------------
    • Australia
    • Macau
    • New Zealand
    • Thailand
    • Vietnam
    • Singapore
    • Japan
    • Indonesia
    • Hong Kong
    • Malaysia
    • China
    • South Korea
    • Taiwan
    • United States
    • United Kingdom
    • Canada
    • Russia
    • Philippines
    Shipping RateDomestic

    Qprime - US$128.30

  • Item Qty
    plus count minus count
  • Item Type
    ∙ Size

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Customer who recommended this item
2
Customer Satisfaction Score
95%
  • Product 80%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Delivery by Singpost Normal Mail Seller Aug 02, 2016
Delivery by Qxpress Seller Aug 02, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(ask@lifehacks.sg)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (4)

Show My List

Customer Review (1)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 31, 2019 chi*** (SG SG)

Item Q&A(4)

Status
Question & Answer
  • Notice

    Delivery by Singpost Normal Mail

    Singpost normal mail is a non-traceable delivery option. There is a chance that the parcel may be delayed or get lost on its way. The parcel will be delivered to your letterbox or to your doorstep (only if the parcel cannot fit into your letterbox). Item will be delivered within 3-5 working days after it has been shipped. Please note that Singpost postman only delivers during office hours and will NOT call before delivery.

    If you suspect your mail is lost, do check your letterbox and check with the nearest post office to your address. If the item still has not surfaced after 2 weeks, leave us an inquiry and we will look out for return parcels sent back to us.
    Gadget Mix
  • Notice

    Delivery by Qxpress

    Qxpress is a courier service and you will be able to track your parcel with the tracking number provided. Parcel will be delivered to your doorstep directly. Hence, we highly recommend you to opt for Qxpress to avoid any lost or delayed mail. Item will be delivered within 1-3 working days after it has been shipped.

    You can track your Qxpress parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html
    Qxpress Tel: 64348400
    Qxpress Email: info@qxpress.sg
    Gadget Mix
  • Answered
    Question
    bet******* 2019-03-25
    Answer
    Hi Betty! Actually this is normal as the mat is filled with ice shavings that may have hardened while it was kept folded up (too cooling). She can try putting the mat at room temperature and sitting on the mat so that the ice shavings melt and form a gel-like texture again. Let us know if this works :)
    Gadget Mix 2019-03-25
    Question
    Hello, we have sat on it, even slept on it these few days in room temperature. You know the weather is extremely hot these days. I think it's the gel that has hardened. It should not feel like a water bed right?- Betty
    Answer
    Hi Betty! You may try soaking it in warm water (close to hot but not boiling hot), and see if the ice shavings melt. If the mat is still hard, we will send a new piece to you. Let us know. Thank you!
    Question
    Hello, tried as advised but the solid crystal pieces inside the mat did not melt. There's a lot of water inside the compartments that have solid crystal pieces. Appreciate if you can send me a new piece, please. Thank you. How do I return the defective one? Pass it to the courier guy?
    Answer
    Hi Betty! I see. We will send out a new piece to you. No need to return the defective item. Thanks for reaching out to us!
    Question
    Thank you so.much
    Answer
    You're welcome! Thank you as well for reaching out to us.
    Question
    Hello, May I know if you have sent out the replacement item already and when will it be delivered, please? Thank you - Betty
    Answer
    Hi Betty! Upon checking with our staff, this was out of stock when we tried to send the replacement. can we refund for 1pc? or we can replace it with our other type which is 90 x 140cm. Let us know. Sorry for any inconvenience!
    Question
    Thank you so much for responding. I would love to have the 90 x 140cm piece, please. Can you help to QC before sending it to me, please. Many thanks, Betty
    Answer
    Hi Betty! This is well-noted. Sorry again for any delays. Thank you for your patience!
  • Answered
    Question
    bet******* 2019-03-24
    Answer
    Private Enquiry
    Gadget Mix 2019-03-25
  • Answered
    Question
    phy******* 2019-03-16
    Answer
    Hi Phyllis! Sorry for the delayed response as we were not open on weekends. The stocks are for 45x45 are arriving this morning. We will ship out the item today. Thanks for your patience! :)
    Gadget Mix 2019-03-18
  • Answered
    Question
    phy******* 2019-03-14
    Answer
    Hi Phyllis! This size is out of stock. Is it ok to send 40 x 40cm and refund $1.50? Let us know. Thank you!
    Gadget Mix 2019-03-15
    Question
    When will the stock arrived? The 40 x 40cm is the same design and same quality?
    Answer
    Hi Phyllis! Sorry for the delayed response as we were not open on weekends. The stocks are for 45x45 are arriving this morning. We will ship out the item today. Thanks for your patience! :)
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