Singpost normal mail is a non-traceable delivery option. There is a chance that the parcel may be delayed or get lost on its way. The parcel will be delivered to your letterbox or to your doorstep (only if the parcel cannot fit into your letterbox). Item will be delivered within 3-5 working days after it has been shipped. Please note that Singpost postman only delivers during office hours and will NOT call before delivery.
If you suspect your mail is lost, do check your letterbox and check with the nearest post office to your address. If the item still has not surfaced after 2 weeks, leave us an inquiry and we will look out for return parcels sent back to us.