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Biore UV Perfect Face Milk sun care series SPF50PA++ sunscreen face/body
144 items sold
12.20

bioreBiore UV Perfect Face Milk sun care series SPF50PA++ sunscreen face/body

See all biore items

Customer who recommended this item
1473 (Based on 1539 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller 2016-04-26
Manufacturer/
Place of origin
Kao Japan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Superior lightweight UV block for face, Matt Effect. Provides long-lasting UV protection of SPF50+/ PA+++.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (573)

Customer Photo Review board
Dec 15, 2017
ysi*******
Dec 08, 2017
amy*******
Dec 06, 2017 1
chr*******
Dec 05, 2017
ant*******

Highly Recommend Love this brand

Able to buy during time sales and really worth stocking up

Type:A.Rich Watery Gel SPF50++++(+S$2.90)

+ Add this option
Dec 05, 2017
mar*******

Customer Review (1,539)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 17, 2017 eve*******
Highly Recommend Dec 15, 2017 fat*******
Recommend Dec 15, 2017 ysi*******
Highly Recommend Dec 13, 2017 asb*******
Highly Recommend Dec 08, 2017 amy*******
Recommend Dec 06, 2017 chr*******
Highly Recommend Dec 05, 2017 ant*******
Highly Recommend Dec 05, 2017 mar*******
Highly Recommend Dec 05, 2017 tsh*******
Highly Recommend Dec 05, 2017 nyp*******

Item Q&A(154)

Status
Question & Answer
Date
Member
Notice
Seller

1. Submission of claims

Any return of exchange of items will be applicable within 7 days upon receiving of the item

2. Any shortage of item or wrong item received

Provide picture of the item contents within the parcel package
Shipping fee will be incurred from seller end

3.  Defective item issue

Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end

4. Any change of mind from buyer's end

Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
Provide picture of the item to seller end
Shipping fee will be incurred from buyer's end

5. How to submit return or exchange from the buyer's end?

Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

FAQ
Seller

Although this is uncommon, error do happens. It is advised to do the following steps to help speed-up investigation: 1. Check your order record to ensure you have made the order correctly. 2. Take pictures of item(s) received and the packaging they are delivered with. 3. Submit inquiry with the supporting picture(s). Thank you for your patience and cooperation

FAQ
Seller

1. No tracking available. There is very little that we can do once item is dispatched via SingPost normal mail since we have completely no visibility. 2. Rate of lost mail is 2% - 4%, which is very high. Don't be one of the unlucky 2%. You can avoid this via shipping with tracking. i.e. Qxpress. 3. Only around 50% of non-delivery shall receive notice slip from SingPost. A lot will need to check at nearest SingPost branch without the slip to recover their item. 4. We can only refund/resend when item is returned to us due to non-delivery. This may also take more than 3 weeks because SingPost do not prioritize the delivery of returned mails.

Unanswered
2017-12-19
jut*******
User

Dear Seller,

May I know if I order the Aqua Rich Watery Gel and Aqua Rich Watery Essence, will I be getting the new 2017 improved water resistant formula version of stocks with e new metallic blue packaging?

May I also know the expiry &/or manufacturing dates of your stocks for the above-mentioned Aqua Rich Watery series.

Please reply ASAP.

Thank you.

Answered
2017-12-06
eja*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-10-24
mes*******
User

Hi Seller,

I have written 4 times to you regarding the wrong items that you sent out but I heard nothing from you. Hope you can be responsible enough to reply, you sent me 4 tubes of wrong items and those products aren't suitable for me. If you could have the time to send out new orders, you should response to my message. It's really disappointing that you requested customers to email you within 7 days upon receipt of items for exchange when you yourself don't comply to it.

User

Would you kindly provide the picture of the products you have received? Thank you

User

Hi, attached photo as per your request. Thank you.

Hi Seller, may I know What is the update of my exchange request? It's been way too long and getting a bit ridiculous.

I am not sure if you have the whitening essence on stock .. if you do not, then at least inform me and I can return the items and you refunding my monies. An exchange process for a local Seller that is taking about 2 weeks is really unfair for a buyer especially when you are the one shipping out the wrong items.

User

We apologize for the error. Would you kindly mail the wrong items to P.O. Box 298, S(913110). We shall resend or refund (per your decision). upon receiving proof of mailing. We apologize again for the inconveniences.

User

Hi, please refer to attached documents for proof of mailing sent back to you. Postage charges is $3.95 as stated on receipt. Kindly assist to make a full refund inclusive of the postage charges and keep me updated. Thank you.

Postage charges of $3.95. Registered article number for your tracking purpose is RC258906496SG

User

Noted. Thank you. We have initiated full refund along with the return postage via Qoo10.

Answered
2017-10-18
jut*******
User

Dear Seller,

May I know when will u be restocking Green Daily Care Gel?

Look forward to your reply soon.

Thank you.

User

Hi,
We are working on this. We shall update the listing upon confirmation of stock arrival. Thank you.

Answered
2017-10-18
jut*******
User

Dear Seller,

May I know when will u be restocking Green Daily Care Gel?

Look forward to your reply soon.

Thank you.

User

Hi,
We are working on this. We shall update the listing upon confirmation of stock arrival. Thank you.

Answered
2017-10-08
ysi*******
User

Secret Inquiry

User

Secret Inquiry

Unanswered
2017-08-23
bab*******
User

Hi, when will Order No.226425794 to 226425796 be posted out? Will i receive on 25Aug? Thanks.

Answered
2017-08-21
nad*******
User

HI,
THIS CREAM,IS NOT UNDER RICH WATERY GEL SPF50+++ (+$2.90),
ITS NOT UV WHITENING ESSENCE 50+++, AND NOT
UV BB ESSENCE 50.
SO NOT GEL, NOT ESSENCE, NOT BB............SO PLS ADVICE ASAP, NEED TO ORDER SOON.

User

We apologize that we do not understand the question

User

HI, JUST SENT U ATTCHMENT. WOULD LIKE TO ORDER THIS ITEM, ;BUT CANT FIND cream TO ORDER. PLS ADV TKS

User

Option name is now corrected per the listing. Thank you

User

HI, IF U REFER TO OUR LAST CONVERSATIONS, I WAS ASKING U REGARDING THIS whitening cream AS I COULDNT FIND IT IN YR LIST AT FIRST..
I PLACED ORDER FOR THIS CREAM , NOT ESSENCE, AFTER U CORRECTED THE LISTING..
BUT PLS SEE ATTACHED, YET TODAY I REC THE pink uv perfect AND essence!!!! and I WILL B TRAVELLING SOON. PLS ADV

User

answered in different thread

Address
TOA PAYOH CENTRAL POST OFFICE P.O. Box # 298
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