Top-fashion
Top-fashion Join Fellow
4,207 Fellows
MINISHOP RATE 90%
6.90

A (New arrival)★2017 New Year ★999 24K ★千足金 ★ 999 Mini Gold pendant★12 zodiac ★gold Fortune Pendant


Customer who recommended this item
147 (Based on 172 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(ttopfashion11@gmail.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (74)

Customer Review (172)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 28, 2018 avg***
Highly Recommend Jan 13, 2018 san***
Highly Recommend Sep 12, 2017 87.***
Not Recommend Aug 16, 2017 lyn***
Highly Recommend Mar 08, 2017 87.***
Highly Recommend Feb 22, 2017 87.***
Recommend Feb 19, 2017 ak1***
Highly Recommend Feb 17, 2017 dea***
Recommend Feb 14, 2017 ann***
Recommend Feb 09, 2017 lin***

Item Q&A(31)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.



Notice
Seller

Any return or exchange of items will be applicable within 3 days upon receiving.Items must be returned in original, unused condition with original packaging.

We will exchange defective or incorrect items (note: small stains, fixable loose threads, minor colour differences and creases are not considered defects). We will also exchange items for reasons such as customer ordering the wrong item, item doesn't fit, etc but the customer will have to pay the return shipping charges plus an admin charge of $1.5 per item returned. If the value of the replacement is lower, there is no refund and the balance cannot be offset against the exchange fees. If the value is higher, a top-up is required.

Please feel free to contact us at ttopfashion11@gmail.com if you have any questions.

Thanks for your understanding!

FAQ
Seller

We recommend Qxpress to buyer. Because it is faster(2-3 Biz days), comes with tracking number. customer service can be reached at info@qxpress.sg (Tel:6434-8400). Singpost Normal mail is cheaper but it is not trackable, if the parcel lost, there is no way to recover. For buyer select singpost normal mail, please take note that you need to take the RISK during transit. It also take at least 3-15 working days to deliver.

Answered
2017-12-12
val*******
User

Hi can I self collect today daytime if I make orders now?

User

Sorry seller currently overseas now. Only can send the item from 21th Dec onwards . Thanks

Answered
2017-08-03
lyn*******
User

Dear Seller,

Have order the item on 01 August 2017, but today the order status still under 'Shipping requested". Can your end arrange to send out the item ASAP as I need to pass this to my friend before she go back to her own country. Thanks!

User

Hi will send it today .

Answered
2017-02-25
olp*******
User

I'm interested in this two pendants . So this two zodiac come with what necklace ?!

User

Yes all come with necklace, please see attached photo

Answered
2017-02-20
olp*******
User

Hi ! I like to check if I order the pendant does it come with the Red stripe necklace same as the picture ?! Coz I saw the review that other customer receive the red strip necklace is difference frm the picture ! How do I make sure that the items that I order is what I want ?! Thx

User

Hi you can let me know which design you want to order, and I will show you photo first. Thanks

Answered
2017-02-08
loh*******
User

你好,请问生肖吊坠龙的几时有货?谢谢你!

User

已经来货了,请下单

Answered
2017-01-22
ak1*******
User

Ru yi will it be restock. I need 10sets

User

Hi next month will be restore. Thanks

Answered
2017-01-11
ang*******
User

Hi restock 3D dragon?

User

Currently not. Thanks

Answered
2017-01-10
jef*******
User

Hi , wanna ask about the "Gold Chicken Money" come with a red packet or just the Money?

Thanks!



Jeff ✌✌

User

Hi come with red package. Thanks

Ask Question
Policy & Notice
How to Return/Exchange