Botanicals Geranium Radiance Remedy Hair Mask 200ml
2 items sold
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LOREAL PARISBotanicals Geranium Radiance Remedy Hair Mask 200ml

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Customer who recommended this item
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Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
Loreal / France Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
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Item Q&A(1)

Status
Question & Answer
  • FAQ

    Have a question about the product?

    Please visit https://www.loreal-paris.com.sg/faq or email to L'Oreal Customer Service at consumer@sg.loreal.com / call 1-800-838-3388
    L'Oreal Paris
  • FAQ

    How to track Orders?

    Once your order is updated to “Shipped” status, a tracking number will be assigned and notified via Qoo10. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/ In case unable to track, please refer to our Customer Service Hotline to enquire. How to reschedule delivery? You may follow this link to reschedule delivery: https://www.urbanfox.asia/courier-tracking/reschedule-delivery/
    L'Oreal Paris
  • FAQ

    How can I change address, name and/or contact details?

    You may call or send us email to notify us of the preferred Delivery Address. Please be advised that due to Change Address request, delivery time frame maybe extended. Note: Please change or add address prior to placing an order to make sure that your parcel will be delivered within the standard delivery time frame.
    L'Oreal Paris
  • FAQ

    What if I did not receive my order?

    We may experience delay in the delivery of your order with us, please notify our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • FAQ

    What happen if my order is delivered damaged?

    To immediately assist, please contact our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • Answered
    Question
    gru******* 2018-12-20
    Answer
    Dear Valued Customer,

    We do apologize for the inconvenience. We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received. Thank you for your patience and understanding .
    L'Oreal Paris 2018-12-20
    Question
    Then can i cancel n get full refund?
    Answer
    Dear Valued Customer,

    Thank you for your message.

    We checked and it shows that the only item currently available in your cart 123724937 is the Botanicals Geranium Radiance Remedy Hair Mask 200ml (order 285630362). Kindly advise us if you wish to receive this item and refund the rest.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    I don't want any. You have taken too long to deliver. They were meant to be Christmas gifts. Phase refund for everything
    Answer
    Dear Valued Customer,

    We apologize for the trouble this has caused you. We checked and saw that this order is already shipped out to the courier partner , Urban Fox. The tracking number : SM975954756216764933. Please advise if you still want to receive the item or proceed with the refund. Again, we are truly sorry for this.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
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