Color Riche Matte Lipstick  Nudes/Browns
4 items sold
10.4

LOREAL PARISColor Riche Matte Lipstick Nudes/Browns

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Customer who recommended this item
11
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
Loreal / #N/A Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (8)

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Customer Review (8)

Customer Review board
Rating Feedback Date Written by
Netural Feb 18, 2019 nur*** (SG SG)
Highly Recommend Dec 21, 2018 mey*** (SG SG)
Recommend Dec 11, 2018 Viv*** (SG SG)
Highly Recommend Jun 23, 2018 ele*** (SG SG)
Highly Recommend Jun 23, 2018 Tra*** (SG SG)
Netural Jun 22, 2018 lly*** (SG SG)
Recommend Jun 22, 2018 sho*** (SG SG)
Highly Recommend Jun 22, 2018 Sha*** (SG SG)

Item Q&A(5)

Status
Question & Answer
  • FAQ

    Have a question about the product?

    Please visit https://www.loreal-paris.com.sg/faq or email to L'Oreal Customer Service at consumer@sg.loreal.com / call 1-800-838-3388
    L'Oreal Paris
  • FAQ

    How to track Orders?

    Once your order is updated to “Shipped” status, a tracking number will be assigned and notified via Qoo10. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/ In case unable to track, please refer to our Customer Service Hotline to enquire. How to reschedule delivery? You may follow this link to reschedule delivery: https://www.urbanfox.asia/courier-tracking/reschedule-delivery/
    L'Oreal Paris
  • FAQ

    How can I change address, name and/or contact details?

    You may call or send us email to notify us of the preferred Delivery Address. Please be advised that due to Change Address request, delivery time frame maybe extended. Note: Please change or add address prior to placing an order to make sure that your parcel will be delivered within the standard delivery time frame.
    L'Oreal Paris
  • FAQ

    What if I did not receive my order?

    We may experience delay in the delivery of your order with us, please notify our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • FAQ

    What happen if my order is delivered damaged?

    To immediately assist, please contact our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • Answered
    Question
    nyu******* 2018-07-02
    Answer

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the late response and for the inconveniences this may have caused you. Rest assured that we will work on this concern (exchange) however we regret to inform you that we may experience slight delay in getting your concern resolved. We are current changing and updating our current process and procedure to provide an excellent service in your future purchases with us. Rest assured that we are keeping our commitment in bringing the best value to our customers. We guarantee a better online shopping experience in future purchases with us.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and patience.

    Customer Service Officer
    aCommerce
    L'Oreal Paris 2018-07-03
    Question
    This is so unacceptable. U took so long to reply messages, when u replied just say that there will be a delay? What kind of seller are you? So irresponsible.
    Answer
    Dear Valued Customer,

    Thank you for your response.

    We apologise for the delay in the resolution of this concern as we are currently changing and updating our current process and procedure.

    We already notified our warehouse of your exchange request for damaged 1 x Color Riche Matte 203 Peachy Brown. The delivery person will notify you of the schedule. Rest assured that we are doing our best to accomodate all claims requests as fast as we could.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and patience.

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    The item has been collected but I haven't receive the replacement till today. When will u send the replacement?
    Answer
    Dear Valued Customer,

    We apologise for the inconveniences this may have caused you.

    Thank you for answering my call earlier. As discussed, you will forward us the email sent to you by UrbanFox and we'll follow up on the replacement item for order 260969980.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    I have forwarded the email. Pls expedite. Thanks
    Answer


    Dear Valued Customer,

    Thank you for your making your purchase with us. We apologise for the late response and the inconveniences this may have caused you.

    We received your email and we are working on resolving this issue.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    lly******* 2018-06-22
    Answer

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the inconveniences this may have caused you. Kindly prepare the item and include the invoice or a copy of the invoice and our courier partner will pick up the product on Thurday, 26-July 2pm to 6pm. Please keep the pick up tracking number that our courier partner will provide. Once item is returned to us, replacement item will be sent our in 2-3 working days.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-07-24
    Question
    Its ok. Your reply came 1 month later. I have given the lipstick away. Thanks.
    Answer
    Dear Valued Customer,

    We apologise for the late response.

    Rest assured that we are continuously working on improving our process and services for better customer service experience in the future.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    nyu******* 2018-06-22
    Answer




    Dear Valued Customer,

    We apologise for the inconveniences this may have caused you.

    According to our courier partner UrbanFox, they gtried to pick up your order 260969980 but they were told that there's nothing to pick up. Please advise if you still have the item or if it has been picked up, kindly provide us a tracking.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-07-24
  • Answered
    Question
    dia******* 2018-06-16
    Answer
    Private Enquiry
    L'Oreal Paris 2018-06-16
  • Answered
    Question
    haz******* 2018-06-16
    Answer
    Dear Valued Customer,

    Thank you for your interest in our product.

    Thank you for your kind feedback. We will take note to display this better. If you scroll through the thumbnails, you will be able to see the different colours.

    These are all authentic and fresh stocks. The same batch of products you would see in Watsons, Or Guardian. Expiry will have at least a year left and up to 3 years.

    Thank you and have a nice day!

    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-06-16
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