Thank you for writing to us, we have received your message. Due to Christmas Peak period, we may not reply you on time. We apologise for inconvenience caused.
1,For delivery status enquiry, you may check the status in qoo10 account. Qxpress usually takes 2-3 working days to deliver but it may take longer time during Nov-Jan peak period due to Christmas / New Year season, We try our best to deliver ASAP. Thank you for your patient.
2,For change of address, please update your information in qoo10 account as qxpress will get it from qoo10 system.
3,For exchange / refund, please mail the item back to us at 12 Arumugam Road, #02-07, LTC Building B, Singapore 409958 . Please indicate your order number and your request. We recommend buyers to use Qxpress or singpost registered mail to avoid lost mail. Please take a picture and notify us after mailing out. Please note, as per Qoo10 policy, item returned must remain in its original condition if requested for refund or exchange. We will process for you ASAP.
4, if your enquiry, do not fall into the above category, write in to us again, we will reply you within 72 hours.
Thank you for shopping with us.
sing store 2016-12-23