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Mamas Papas Baby play Tummy Time Baby Activity Toy Bolster Pillow playmat mat


Customer who recommended this item
87 (Based on 90 reviews)
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Part 2 Seller 2016-04-20
Return & Exchange Policy Part 1 Seller 2016-04-20
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Customer Review (90)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 20, 2017 mis*******
Highly Recommend Oct 11, 2017 zen*******
Highly Recommend Aug 26, 2017 cha*******
Recommend Jul 31, 2017 ccl*******
Recommend Jul 30, 2017 win*******
Recommend Jul 30, 2017 bry*******
Recommend Jul 20, 2017 ank*******
Recommend Jul 15, 2017 lee*******
Highly Recommend Jun 11, 2017 ray*******
Highly Recommend Feb 23, 2017 adl*******

Item Q&A(12)

Status
Question & Answer
Date
Member
Notice
Seller



4) Any change of mind from buyer's end: Would like to change to other available products
or does not want the item anymore.
Item must remain in their intact condition, or otherwise unused
with their original packaging/tags/labels/seals attached
Provide picture of the item to seller end.
Shipping fee will be incurred from buyer's end.

How to submit return or exchange from the buyer's end?
Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

1) Submission of claims: Any return of exchange of items will be applicable within 7 days
upon receipt of the item.
2) Any shortage of item
or wrong item received: Provide picture of the item contents within the parcel package
Provide picture of the parcel package with the delivery information.
Shipping fee will be incurred from seller end.

3) Defective item issue: Provide picture of the defective area of the received item
Provide video of the non-functioning of the product. (For electronic products)
Shipping fee will be incurred from seller end.

Answered
2016-09-10
who*******
User

Ordered pillow but received mat instead. Please arrange for exchange. Tks

User

hi so sorry abt it, we will arrange for someone to go down to do 1 to 1 exchange with u. when the deliveryman is there to send the correct item, please pass the wrong item back to them. thank u

User

ok.

User

hi, u are welcome. thank u

Answered
2015-09-16
sie*******
User

When will u restock mamapapa mat?

User

hi not anytime soon. thank u

Answered
2015-05-12
cin*******
User

Hi can the pillow be detached from the mat? Thank you.

User

hi the mat is not detachable from the mat. u can only roll out the mat from the pocket at the bottom. thank u

User

Thanks for the prompt reply. However I tried to add items from multiple groups but I was charged more instead of one shipping fees. Please advise. Thank you.

User

hi to save on shipping, u can choose all items to be send via qxpress with purchase over $55 we offer free shipping. thank u

Answered
2014-10-07
sta*******
User

Hi may i need which is softer? My bb has some challenges so cannt be too soft.

User

Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


replied

Answered
2014-10-07
sta*******
User

Hi may i need which is softer? My bb has some challenges so cannt be too soft.

User

Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


mat is softer than pillow, pillow is fuller. thkq

Answered
2014-10-03
mar*******
User

Hi, can i ask how long will the delivery be?

User

hi we mailing out today (tue) as there is mailing out of items on wkends n public holidays. Qxpress gives a guidance of 3-5 working days.

Answered
2014-09-30
bla*******
User

Is there ready stock of the mat? Or have to wait very long for the mat to be delivered?

User

hi item is ready stock. u can purchase it via qoo10. thank u

Answered
2014-08-17
mag*******
User

Hi Seller,

Will you be restocking the mat??

Thanks!!

User

hi yes but will take abt 3 wks.

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