Min. $30.00 Purchase7 days from issued date
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
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Thank you for your order.When the goods are returned for customer reasonsA return charge of $ 3 will be charged.If you make a separate payment, it will be processed after approval.The return period can be made within 7 days after receipt,Please understand that it will not be possible if the period has passed.In addition, only unused products can be returned.★How to return★1. Please contact us for returning items.2.  Pay $ 3 with this product code (Be sure to pay by the same name)3. Confirm payment, collect the goods and process the approval
★Delivery Info★Singpost normal mail: 3 ~ 10 working days (Takes slightly longer time during peak periods - X'mas / CNY / etc ...)Qxpress: 2 to 5 working days*There is a risk of loss of normal mail, We recommend purchasing with Qxpress.
★Singpost normal mail★* Please note that a minimum of 1 working day is required for order processing.* Package will be mailed via Singpost Normal Mail Service straight to mailbox.* Estimated time of arrival of package is 3-15 working days after processing. (It can take a long time.)* Takes slightly longer time during peak periods - X'mas / CNY / etc ...* It may be returned on your absence, Please check the post office.* When the number of products purchased is large, Qxpress is recommended.
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Received in good condition. Nicely packed.
Item:20) CHROME 3in1 BUMPER | Model:Galaxy Note 5 | Color:Black (Gold)(+S$3.91) | Screen Protector:None | Tempered Glass:None | Accessory:None
Received but disappointed with the phone cover as lots of scratches on the phone surface. Seller shouldn't send to buyer when the surface has many scratches. This is my first purchase and really very very disappointed with the item.
Item:08) MIRROR JELLY | Model:Galaxy A7 (2017) | Color:Rose Gold(+S$2.91) | Screen Protector:None | Tempered Glass:None | Accessory:None
Received the phone case in good condition. Delivery time took longer than expected. The texture of the case is smooth and nice to touch. Fit the phone nicely and look beautiful. Might consider getting other color. Thanks seller
Item:20) CHROME 3in1 BUMPER | Model:Galaxy Note 5 | Color:Red(+S$3.91) | Screen Protector:None | Tempered Glass:None | Accessory:None
Received item good & fast . Tks seller
Item:15) GLITTER CHROME LINE JELLY | Model:iPhone 5S|SE | Color:Gold(+S$4.51) | Screen Protector:None | Tempered Glass:None | Accessory:None
Items received in good condition. Value for money. Will buy again
Item:01) MERCURY CLEAR JELLY | Model:Galaxy J7 Prime (SM-G610) | Color:Clear(+S$1.11) | Screen Protector:None | Tempered Glass:None | Accessory:None
Item:01) MERCURY CLEAR JELLY | Model:iPhone 7 Plus | Color:Clear(+S$1.11) | Screen Protector:None | Tempered Glass:None | Accessory:None
Item:01) MERCURY CLEAR JELLY | Model:LG G6 | Color:Clear(+S$1.11) | Screen Protector:None | Tempered Glass:None | Accessory:None
Item:01) MERCURY CLEAR JELLY | Model:iPhone 7 | Color:Clear(+S$1.11) | Screen Protector:None | Tempered Glass:Tempered Glass | iPhone 7(+S$4.90) | Accessory:None
Item:02) MERCURY METAL JELLY | Model:iPhone 6|6S | Color:Rose Gold(+S$2.91) | Screen Protector:None | Tempered Glass:None | Accessory:None
Item:01) MERCURY CLEAR JELLY | Model:Galaxy J7 Prime (SM-G610) | Color:Clear(+S$1.11) | Screen Protector:Anti-Finger Protect | Galaxy J7 Prime (SM-G610)(+S$1.90) | Tempered Glass:Tempered Glass | Galaxy J7 Prime (SM-G610)(+S$4.90) | Accessory:None
Item:03) MERCURY RING2 JELLY | Model:Galaxy J7 Prime (SM-G610) | Color:Rose Gold(+S$3.91) | Screen Protector:None | Tempered Glass:None | Accessory:None
Item:06) AIR BUMPER JELLY | Model:Galaxy S8 Plus | Color:Clear | Screen Protector:3D Full Curved Protector | Galaxy S8 Plus(+S$4.90) | Tempered Glass:None | Accessory:None
Hi can I get a status update on order 227928939? Ordered on 5 Sept. Have not received as of 18 Sept.
There seems to be a problem with the delivery. I'm really sorry. I'll give you a refund.
My cart number is 112479400. I ordered a total of 6 items and came only 1 items. Where is the rest? Please refund me the rest of the 5 items. I have enough of waiting for your answer.
We seem to have made a mistake. May I have a refund?
Hi You have sent the wrong item (S7 protective film instead of S8) and said you will resend me twice. Till today, i am still waiting for your item to arrive. The 2nd time that you say you will resend is on 30 June. May I know whats going on? My purchase was via q express delivery. So definitely you hv my address right. But when it comes to resending the correct item, you kept saying you sent, but i simply do not believe it can get lost in mail twice. Too much of a coincidence.
I'm really sorry. During this period we had a problem with our retransmission system. So I am giving a refund to customers who come in for inquiries. I'm so sorry I took your time. Existing retransmission data have disappeared. I'll help you with the refund. I'm really sorry again.
I purchase more than 3pc of casing, can I choose my own ring color? Do I just indicate in the memo?
Smart ring colors are sent randomly. I'm really sorry.
Hi I ordered on 15 May and i checked the shipping information from then until now and it states that it is still in dispatch centre. can i know when this will be shipped please as it has been more than a month.
Your order information is not available. So I can not confirm. Did you buy something with this ID?
Hi this is my order number: 215694878 and this is the Tracking no. SGP105712961. Please help me track this item please, its been more than a month :(
Have not you arrived yet?
no have not received. please help me check the item and resend. if not can refund please.
We need your purchase information to help with the refund or to track. You will be able to log in with the ID of the item you bought, or send us a photo of the item you purchased.?
Hi these are the informationGroup Buy Mercury Clear Jelly Case★New Galaxy S8/Plus/LG G6/Galaxy J7 Prime/A3/A5/2017/Galaxy S7/Edge/S6/Note5Item:03) MERCURY RING2 JELLY / Model:Galaxy A7 (2017) / Color:Gold(+S$3.91) Screen Protector:None / Tempered Glass:None / Accessory:Smart Ring Holder / Gold(+S$3.90)
I do not have your purchase information. Did you purchase with this ID?
Yes. This userID.
Time is too longThe purchase information seems to have disappeared.
Okay so what do you propose? Because i have already paid for an item that was not shipped or delivered to me for more than a month.
We need to have transaction information to help refund or exchange.
I have provided you with every information that i have on my end. Are you telling me it is okay for me to pay $20 for an item that was never delivered to me? I have waited for more than a month is there anything at all that you can do?
You have to ask questions on the mountain page. We want to help but have no way. If so, can you request a refund directly to the qoo10 customer center?
Thank you for trying. I understand it is hard for you also. I will try to ask for a refund. If the customer centre contact you, please let them know also.
All right. Please ask for help at qoo10 customer center.
hi. i order a samsung A7. JELLY COVER.,however i can use as the cover is too small., can i exchange another type. thank you.
Let me know your exact cell phone model name.
i not sure of the phone Model. i only know is A7. I attach the picture for your view. thank you
A7 has the 2016 and 2017 versions. I think you made the wrong purchase.
215435834Just placed an order. Can I still add another item using the same shipping again?
Hi customer.Shipping has already been completed. Sorry.
Hi, May I know when will I get it? I need it by Friday. Thank you.
The shipping company is closed, so I plan to ship it on May 4th. I'm really sorry.
There isn’t any posted question about item.