Pawpy Kisses Pte. Ltd.
Pawpy Kisses Pte. Ltd. SG Join Fellow
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POWER MINISHOP RATE 90%
★ Merrick ★ Grain Free | Dry Dog Food | 11.3Kg | Limited Ingredient Diet | Best Price |Fast Delivery
5 items sold
110.15

★ Merrick ★ Grain Free | Dry Dog Food | 11.3Kg | Limited Ingredient Diet | Best Price |Fast Delivery


Customer who recommended this item
5
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (3)

Customer Review (2)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 15, 2019 mrs*** (SG SG)
Recommend Jul 10, 2019 mik*** (SG SG)

Item Q&A(5)

Status
Question & Answer
  • Answered
    Question
    did******* 2019-07-03
    Answer
    Hi , we do repacking services but not vacumm
    Pawpy Kisses Pte. Ltd. 2019-07-03
  • Answered
    Question
    viv******* 2019-03-27
    Answer
    hihi, we already contact you. thank you
    Pawpy Kisses Pte. Ltd. 2019-03-30
  • Answered
    Question
    klc******* 2018-10-10
    Answer
    Expiry is minimum 1 year
    Pawpy Kisses Pte. Ltd. 2018-10-10
    Question
    So you have stock for the duck & sweet potato formula? Do you help to repack into say 5 smaller packs?
    Answer
    Yes we have and we can repacked it for you (please leave in the memo to us)
    Question
    Ok thank you.
    Answer
    Welcome
    Question
    Seller....why did you cancel and refund my order? I have asked you previously and you said have stock. I asked before I placed order... then you just cancel my order without saying anything??
    Answer
    Hi sorry. I was about to message you . We have canceled your order because the 11.3kg (25lbs) has just went out of stock. But we currently only left the 12lb medium bags that if you can agree we can send the 2 x bag (12lb) to you to make up to the 11.3kg you have ordered. If you don’t mind and agree on it you can re purchase it and i can get your items to be sent out
    Question
    This is very disappointing as I have checked with you before I place order. You should have contacted me before cancelling and refunding. I had used shop and cart coupons to purchase and now that you have cancelled the order... the coupons are lost! Also...2x 12lbs medium bags comes up to 24lbs only... how does this replace a 25lbs bag? Even if I want to... how can I place the order now that you have cancelled it and stated out of stock on the order page? What a mess.
    Answer
    Im so sorry about the mess and we should have done better with the inventory. As currently merrick duck and salmon flavours are out of stock and it happens that yesterday we just sold out the last few bags .
    Question
    What is the solution now??
    Question
    Saying sorry does not help the situation. The food is for my dog and my neighbour's dog... which our current stock will run out by the end of the month.
    Question
    Again... if you had proposed replacements... you should not have cancelled the order. How do I even consider these options without a page to order and my coupons lost?? Sigh.
    Question
    I may be able to ask my neighbour to transfer coupons to me to reorder. But I need a Qoo10 page to make these orders.
    Answer
    I understand your frustration and we are working something out now and will update the page asap
    Question
    I have to leave for lunch now and back at 2pm... when can you get back to me?
    Question
    Is anyone there??
    Question
    Seller... the coupon expires tomorrow... I need to hear back from you.
    Question
    I have placed another order since my coupon will expire if otherwise. Seller... please respond with a solution to the issue.... do not cancel the order again. Thanks.
    Answer
    Hi buyer,

    I was working on your order with my boss and he have approved my request to send out 2 x 12lbs bag and an additional 1 x 4lb bag to compensate you for the 11.3kg you have ordered from us. We are sorry for all the inconvenience caused and hopefully we will get them send out today or tomorrow. I hope you are happy with the arrangement. Thanks
    Question
    Yes please. Thank you. In that case... can you help repack each of the 12lbs bag in to 2 smaller 6lbs bags? That means total is 4x 6lbs pack plus the additional 4lbs bag. Thanks.
    Answer
    Yes. I will let my guys know and thanks
    Question
    Hi seller... sorry... will anyone be calling me to arrange for delivery?
    Question
    No one contacted me and I have no idea if anyone is making the delivery or when. The last you told me it was either yesterday or today. Can you please update me? Thanks.
    Answer
    Hi your items will be sent by Qexpress
    Question
    Ok thanks.
    Answer
    Thanks
  • Answered
    Question
    ade******* 2018-10-10
    Answer
    Expiry is minimum 1 year
    Pawpy Kisses Pte. Ltd. 2018-10-10
  • Answered
    Question
    fra******* 2018-09-10
    Answer
    hi sorry ,

    Salmon 25lbs currently out of stock
    Pawpy Kisses Pte. Ltd. 2018-09-11
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