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Customer who recommended this item
Customer Satisfaction Score
  • Product 80%/100%
  • Price 80%/100%
  • Delivery 100%/100%
  • Service 100%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller Apr 22, 2016
Non-receipt Claim issue (Did not receive the item) Seller Apr 22, 2016
Return & Exchange Policy Seller Apr 22, 2016
Place of origin
overseas Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (10)

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Customer Review (19)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 05, 2017 mar***
Netural Sep 15, 2016 zip***
Highly Recommend Sep 08, 2016 TJH***
Highly Recommend Sep 06, 2016 sma***
Highly Recommend Sep 06, 2016 Bas***
Highly Recommend Aug 19, 2016 wei***
Highly Recommend Aug 18, 2016 Cca***
Netural Aug 04, 2016 ple***
Netural Jul 14, 2016 eil***
Highly Recommend Jul 10, 2016 pit***

Item Q&A(1)

Question & Answer
  • Notice

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

    -We will assess the claim issue with the provided picture and inform on the progress.
  • Notice

    Non-receipt Claim issue (Did not receive the item)

    -If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

    -We will check over the matter from our end.

    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
  • Notice

    Return & Exchange Policy

    Submission of claims
    -Any return or exchange of items will be applicable within 7 days upon receiving of the item.

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package and picture of orders with delivery information
    -Shipping fee will be incurred from seller end.

    Defective item issue
    -Provide picture of the defective area of the received item.
    -Replacement will be of same item, unless out of stock.
    -Shipping fee will be incurred from seller end.

    Any change of mind from buyer's end
    -Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

  • Notice

    Exchange and Return Policy

    Any return or exchange of items will be applicable within 3 days upon receiving.Items must be returned in original, unused condition with original packaging.

    We will exchange defective or incorrect items (note: small stains, fixable loose threads, minor colour differences and creases are not considered defects). We will also exchange items for reasons such as customer ordering the wrong item, item doesn't fit, etc but the customer will have to pay the return shipping charges plus an admin charge of $1.5 per item returned. If the value of the replacement is lower, there is no refund and the balance cannot be offset against the exchange fees. If the value is higher, a top-up is required.

    Please feel free to contact us at if you have any questions.

    Thanks for your understanding!
  • FAQ

    Term and Conditions for delivery !

    We recommend Qxpress to buyer. Because it is faster(2-3 Biz days), comes with tracking number. customer service can be reached at (Tel:6434-8400). Singpost Normal mail is cheaper but it is not trackable, if the parcel lost, there is no way to recover. For buyer select singpost normal mail, please take note that you need to take the RISK during transit. It also take at least 3-15 working days to deliver.
  • Answered
    eel******* 2016-05-02
    Yes come with it. With the 福字

    Top-fashion 2016-05-02
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