Dear Customers, we are not liable for any lost of items, accidents, delays or other issues which are the responsibility of the shipping company. Please contact them for parcel related issues.
Buyer choose Normal Mail as your shipping method means you have bound to agree and accepted the Terms & Conditions stated by Singpost Company. There will be NO Refund or Resend of any delayed or lost parcels by SingPost Normal Mail. It is the "SingPost Company" responsibilities to deliver your pacel and NOT Seller as we have SingPost Video Evidence Proof of all parcels. SingPost are the ones who handle your parcels delivery and Not the seller. With the latest technologies, all parcels have been captured by CCTV Cameras and Video Evidence Proof of all buyers parcel. (Video Evidence Proof will be submitted upon request)
We always strongly recommend buyers to choose Registered Mail / Qxpress so we could keep track of your parcels with the delivery company for any issues.