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XPinklicious
XPinklicious SG Join Fellow
13,732 Fellows
GOOD MINISHOP RATE 90%
2.9

Name Engraving Pen/Teachers Day Gifts/Crystal Pen/Christmas Present/Executive Pen


Customer who recommended this item
642
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return / Refund Policies Seller Sep 30, 2016
Colour Differences Seller Nov 01, 2015
Mailing Methods & Lead Time Seller Sep 01, 2015
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(xpinklicious@gmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Engraving/4-in-1 Executive Pen/Crystal Stylus Pen/MB Pen/Mont/Valentine Day/Christmas Gift/Teachers Day Gifts/Corporate Gift/Door Present/Logo Printing/Laser Pointer/LED Torchlight
BOOKMARK 1 2 3 4 5 6 7

Photo Review (239)

Customer Review (601)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 09, 2019 amm*** (SG SG)
Highly Recommend May 28, 2019 saf*** (SG SG)
Highly Recommend Mar 21, 2019 lan*** (SG SG)
Highly Recommend Mar 13, 2019 kef*** (SG SG)
Highly Recommend Mar 11, 2019 she*** (SG SG)
Highly Recommend Mar 10, 2019 chi*** (SG SG)
Highly Recommend Mar 06, 2019 new*** (SG SG)
Highly Recommend Mar 02, 2019 eil*** (SG SG)
Highly Recommend Feb 13, 2019 jac*** (SG SG)
Highly Recommend Jan 29, 2019 bea*** (SG SG)

Item Q&A(110)

Status
Question & Answer
  • Notice

    Return / Refund Policies

    Return Policies

    Process
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back.
    4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.

    Requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Colour Differences

    Dear all customers,

    Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
    XPinklicious
  • Notice

    Mailing Methods & Lead Time

    Dear Customers,

    Please note the following:

    Qxpress - 1-2* working days to deliver upon pickup of parcel
    Singpost Normal Mail - 3-5* working days upon date of posting

    The above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.

    If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
    XPinklicious
  • Notice

    Exchange Policies

    Exchange Policies

    Process for exchanging
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back for exchange.
    4. Once evaluated, replacement will be send

    Exchange requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Risk of using Singpost Normal Mail

    For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!

    For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.

    The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.

    We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
    XPinklicious
  • Notice

    Enquiries

    Dear Valued Customers,

    We have limited access to qoo10 enquiry system. For faster response, please email us at xpinklicious@gmail.com or SMS us at 91791758. Thanks!

    Regards,
    XPinklicious
    XPinklicious
  • Answered
    Question
    ire******* 2019-02-24
    Answer
    hi , no . only stylus for you to use on tablet or phone.
    XPinklicious 2019-02-24
    Question
    Do you have pens with laser pointer?
    Answer
    hi only the executive pens but now we only left red colour.
  • Answered
    Question
    kef******* 2019-01-13
    Answer
    hi , likely not in time . cause earliest to engrave is Tuesday. then pass to courier on Wednesday. earliest get is Thursday...
    XPinklicious 2019-01-13
    Question
    Hi Thursday is fine as I need to pass to my colleague on Friday. Will that be possible? If yes I place my order. Thank you
    Answer
    hi, thursday is ok. but maybe u choose to deliver to office better. easier for u.
    Question
    Sure thanks ! I will order now.
    Answer
    :)
  • Answered
    Question
    mel******* 2018-12-22
    Answer
    Private Enquiry
    XPinklicious 2018-12-23
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    Hen******* 2018-12-21
    Answer
    hi, do u need engraving if need , cannot make it , engraving takes 2 working day to do. for a timely reply, please msg eve at 91791758
    XPinklicious 2018-12-21
  • Answered
    Question
    fwe******* 2018-12-19
    Answer
    hi, all our pens comes in black ink by default. certain model of pen only have black ink refill.
    XPinklicious 2018-12-19
  • Answered
    Question
    Hwe******* 2018-12-17
    Answer
    Private Enquiry
    XPinklicious 2018-12-17
  • Answered
    Question
    sye******* 2018-12-14
    Answer
    Private Enquiry
    XPinklicious 2018-12-14
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    eve******* 2018-12-09
    Answer
    hi, it takes 2-3 days to engrave , 1-2 working days to courier to deliver to u.
    XPinklicious 2018-12-10
    Question
    So i would be able to receive it before 21st Dec 2018 rite?
    Answer
    hi, yes before. suggest order early cause nearer to christmas , courier will start to have slight delays due to overwhelming parcels.
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Policy & Notice
How to Return/Exchange