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[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk
13 items sold
29.7

NAN[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up Milk/Gro 3 Growing Up Milk

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Customer who recommended this item
155
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Authenticity Seller Jun 28, 2016
Delivery Policy Seller Jun 28, 2016
Return & Exchange Policy Seller May 23, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (96)

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Customer Review (146)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 24, 2019 xiu*** (SG SG)
Highly Recommend Mar 21, 2019 shi*** (SG SG)
Highly Recommend Feb 23, 2019 Nav*** (SG SG)
Highly Recommend Feb 18, 2019 clo*** (SG SG)
Highly Recommend Feb 01, 2019 wad*** (SG SG)
Highly Recommend Jan 29, 2019 lex*** (SG SG)
Highly Recommend Jan 25, 2019 tan*** (SG SG)
Highly Recommend Jan 15, 2019 ing*** (SG SG)
Highly Recommend Jan 12, 2019 nec*** (SG SG)
Highly Recommend Jan 08, 2019 ath*** (SG SG)

Item Q&A(12)

Status
Question & Answer
  • Notice

    Authenticity

    We work with 300 of the top global brands in Beauty, Health and Baby products and purchase high quality, genuine products from our brand partners so that what you buy is 100% authentic.
    Beautiful.Me
  • Notice

    Delivery Policy

    At BEAUTIFUL.ME, we aim to deliver your order to you within 3 to 5 working days, from the date of order. The delivery time estimate depends on our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.



    Beautiful.Me
  • Notice

    Return & Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3. Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Beautiful.Me
  • Answered
    Question
    wye******* 2019-03-20
    Answer
    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

    Best Regards
    Kumar
    Beautiful.Me 2019-03-20
    Question
    Sure, will wait for your reply, thanks!
    Answer
    Hi there,
    Very sorry as of now we only have Nan 3 800g sold on our store.


    Regards,
    Endrew
    Question
    Noted with thanks!
    Answer
    Thank you for acknowledging on above.
  • Answered
    Question
    ima******* 2019-01-09
    Answer
    Hi there,
    Referring to order #286655289, as tracked your parcel shows as delivered on 29 Dec under airway bill 080053760848 by SF Express . Kindly check with family members if anyone received on your behalf ?


    Regards,
    Endrew

    Beautiful.Me 2019-01-10
    Question
    Hi Endrew. 29th Dec is a Saturday. We did not receive any parcels on Saturday plus we were in on that day. Was there any signatures and who was the delivery guy? Was it sent to the correct address? Please find out more because we really did not receive it. Thank you.
    Answer
    Hi there,
    We will try check on this with the courier and get back to you soon . Sorry for any inconvenience caused.


    Regards,
    Endrew
    Question
    Any news?
    Answer
    Hi there,
    As we checked with courier, they informed that they left the parcel in the riser . Kindly advise if you had requested the courier to leave at riser ?


    Regards,
    Endrew
    Question
    Nobody informed us by any means that it is in the riser. We did not receive any calls or SMS or Whatsapp. And no we did not instruct them to leave it in the riser. And we will always receive SMSes or whatsapp informing us and with photo attached to it if it's in the riser to show proof n prevent disputes. This did not happen.
    Answer
    Hi there,
    This is the proof of conversation provided by the courier to us . Kindly check and revert for further assistance .



    Regards,
    Endrew
    Question
    Thank you Endrew. Will check with my maid again. Appreciate your quick response and assistance.
    Answer
    You are most welcomed. Have a nice day .


    Regards,
    Endrew
  • Answered
    Question
    kam******* 2018-09-14
    Answer
    Hi there, thank you for your interest onto our product.
    NAN OPTIPRO 4 1.8kg, now comes with a new look while providing the same quality formula!
    The new NAN OPTIPRO 4 1.8kg is a Healthier Choice option with no added sucrose and higher calcium. Plus, it contains our extensively researched BIFIDUS BL Probiotics to help maintain a healthy digestive system!
    Beautiful.Me 2018-09-18
  • Answered
    Question
    Jia******* 2018-08-07
    Answer
    Hi there! Our delivery normally takes 3-5 working days from your order date. We will try to expedite your order. Sorry for any inconvenience caused. Thank you and have a nice day.
    Beautiful.Me 2018-08-08
  • Answered
    Question
    ych******* 2018-02-07
    Answer
    HI there
    the fresh stocks just come in yesterday and we will arrange to send it to you asap
    thankyou
    Beautiful.Me 2018-02-07
    Question
    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 jan) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks
    Question
    Hi may I know if asap means that I will be able to receive the items before CNY eve (14 feb) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks
    Answer
    HI there
    we will try our best thank you
  • Answered
    Question
    kei******* 2018-01-07
    Answer
    HI there
    due to our annual stock take last week
    there is a deleay in the delivery normal service resume this week
    thank you
    Beautiful.Me 2018-01-08
  • Answered
    Question
    van******* 2017-12-27
    Question
    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number
    Question
    I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.
    Can I call your directly? Pls provide a number
    Answer
    Hi there
    please hold on while we get the pOD thank you
    Beautiful.Me 2017-12-28
    Question
    Hi did you managed to get the pod? I have been buying milk powder for past 2 years no issue.. this is the first time I get from you and encounter problems.. I don’t think they even dispatch to me. I only receive one sms from them
    Question
    I have been online shopping for at least past 8-9 years.. first time in my life I encounter such non delivery and claim delivered.. I didn’t follow up earlier because I assume it will sure deliver .. shouldn’t have assume all delivery will always reach me.. the amount is not small. If it’s jist $10-20 I can let the matter rest but it’s hundred . I never receive why should I suffer such loss? Can you give me a number for me to call?
    Answer
    HI there
    as mention we will get the pod from the courier company and get them to call you also thanky ou
    Question
    Hi can I check if there is any update? I haven not heard from the courier company..
    Answer
    HI there
    we have inform the courier company and have advise them to call you thankyou
    Question
    You ask the courier company to call me for what? Does it help? I didn’t receive means didn’t not like they attempted delivery and I am not at home. Are your able to obtain the proof of delivery or my signing? If not please arrange to refund me or resend the stock
    Answer
    HI there
    they need to call you and verify the product was send to you
    they are asking for the pod please hold on thank you
  • Answered
    Question
    col******* 2017-11-27
    Answer
    hi there
    we have arrange with SImply Post to contact you for the re-delivery
    thank you]
    Beautiful.Me 2017-11-27
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