NANO JAPAN
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POWER MINISHOP RATE 90%
[ONLY $26ea!! 1+1 BUNDLE! FREE SKINCARE!!] ♥ANTI-WRINKLE ♥BIRDS NEST EXTRACT ♥EQUAL10-PCS BIRDS NEST
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NANO JAPAN[ONLY $26ea!! 1+1 BUNDLE! FREE SKINCARE!!] ♥ANTI-WRINKLE ♥BIRDS NEST EXTRACT ♥EQUAL10-PCS BIRDS NEST

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    Qprime - US$6.70

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    ANTI-WRINKLE
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Customer who recommended this item
786
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Disclaimer On Delivery & Damage Seller Nov 12, 2018
Our Operation Hours Seller Aug 31, 2018
UPDATE : OUT-OF-STOCK and under PRE-ORDER items Seller Dec 13, 2017
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Manufacturer/
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Singapore)
Material Rare Genkai Island, Fukouka, Japan Himalayan birds' nest extract. Product fully Made In Japan.
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(98710628 / heiding@nanocollagenshop.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
JANCode 4957699001961
Brief Description NANO BIRDS NEST offers you the highest level of beauty enhancement. Top 3% A-grade birds nest is used to extract active ingredients responsible for the beauty benefits. For serious beauty lovers only.
NANO JAPAN ASIA NO. 1 ONLINE BRAND FOR BEAUTY & HEALTH
CONTENT/ VOLUME 50ml/ bottle x 10-servings for 3-4 weeks per box
COUNTRY OF ORIGIN 100% JAPAN. Produced under strict JHNFA GMP, JFRL standards
KEY INGREDIENTS Extracted from real raw birds' nest: Sialic acid, EGF, FGF, DNA, RNA,Nano collagen, GABA, Raw Honey
BENEFITS Reverse Aging, Nourish aged cells to recover youtfulness, Improves sleep for beauty recovery
OPTIMAL DIRECTIONS Drink 1-bottle per 3-days. To drink either in the morning or before bedtime for optimal results.
DECLARATION Product does not contain artificial preservatives, coloring or stimulants.
CONSUMPTION Do not exceed 2-bottles per day
ADVISORY No known side effects. Suitable for everybody. Finish upon opening. Do not keep.
STORAGE Keep in cool, dry place.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (496)

Customer Review (587)

Customer Review board
Rating Feedback Date Written by
Recommend Dec 12, 2018 mel***
Highly Recommend Dec 11, 2018 app***
Highly Recommend Dec 10, 2018 ban***
Highly Recommend Dec 10, 2018 ser***
Netural Dec 10, 2018 tan***
Highly Recommend Dec 10, 2018 sue***
Highly Recommend Dec 09, 2018 ire***
Highly Recommend Dec 09, 2018 Tin***
Recommend Dec 08, 2018 nhl***
Highly Recommend Dec 07, 2018 suk***

Item Q&A(138)

Status
Question & Answer
  • Notice

    Disclaimer On Delivery & Damage

    We’d like to inform that all dents are not exchangeable, returnable or refundable arising out of delivery. While every endeavour is taken to ensure every of our product is shipped in best condition & with the utmost care in packaging to protect the item, we're unable to guarantee that they will be 100% without any flaws in the external condition during the course of delivery and handling by 3rd-party (ie Qxpress/ Qprime/ QX Quick).

    We’d like to assure buyers that as the content such as NANO Collagen, NANO Detox, NANO Diet are 100% dry powder, any dents do not pose any contamination risks to the content inside. It’s unlike canned foods which contain liquid/ sauce/ paste that may react with exposed material.

    While NANO JAPAN continue to hope meet the high expectations of all valued buyers, we seek reasonableness and warm understanding to continue serve u with the highest quality of products & at the most affordable prices that’s unbeatable! =D
    NANO JAPAN
  • Notice

    Our Operation Hours

    Dear Customer,

    Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes for Qxpress courier company.

    Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

    Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    UPDATE : OUT-OF-STOCK and under PRE-ORDER items

    Dear Customer,

    Thank you for your purchase and kind patience.
    We are still waiting for fresh shipment to arrive and please take note that NANO Collagen, NANO Lacto VV and NANO Resvera are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. We seek your kind understanding and patience.

    P/S: If you did not order any NANO Collagen/ NANO Resvera/ NANO Lacto VV, please ignore this message.

    Million thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    UPDATE : Custom Clearance (NANO Collagen)

    Dear Customer,

    Good day to you and thank you for your purchase.
    The fresh shipment of NANO Collagen has arrived in Singapore, however the stocks still waiting to clear custom (at Changi Airport) and it may take few days, estimated will reach us on 7/12/2018. We are sincerely apologize for the delayed and inconvenience caused. We seek your kind understanding and patience.

    Please do not worry. You are always in safe hand and we will keep you update. We promised: "Once arrived, we will ship to you!"

    P/S: Tracking number will be valid after 7-Dec-2018.

    Many thanks with your patience and kind understanding. We truly appreciate!! Thank you and have a nice day! : )
    NANO JAPAN
  • Notice

    Our Freshness Policy (update) & How to Store Your Products

    - U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
    - If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.
    - Be sure u store your products in a cool, dry location.
    - Food/drinks items should be consumed completed within 6-8weeks upon the first opening.
    The CURRENT Batch of FRESHNESS are:
    1) NANO COLLAGEN: 01/12/2020
    2) NANO ROYAL JELLY: 01/09/2020
    3) NANO FUCOIDAN: 01/08/2020
    4) NANO BIOGENIE: 29/02/2020
    5) NANO DETOX: 01/06/2020
    6) NANO DIET: 01/08/2020
    7) NANO KRILL OIL: 01/05/2020
    8) NANO RESVERA: No expiry
    9) NANO LACTO VV: OOS (PRE-ORDER)
    10) NANO BIRD NEST: 09/03/2020
    11) NANO CARBOLITE: 04/09/2021
    NANO JAPAN
  • Notice

    Our Refund & Return Policy

    - Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
    - Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
    - Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
    - Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
    - In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
    - Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
    NANO JAPAN
  • Notice

    Our Delivery Policy & Tips to You

    - Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
    - NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
    - NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
    - Qxpress is NOT OBLIGATED to call before arrival.
    - In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
    - Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
    - We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
    NANO JAPAN
  • Notice

    Our Self-collection Policy

    - NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
    - In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
    - NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
    - Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
    - No further purchase, exchange request nor negotiation is possible at point of self-collection.
    - Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
    - No rebate for delivery will be given for self-collection due to voluntary request.
    NANO JAPAN
  • Notice

    Our Orders Fulfillment Policy/ Upon Receiving Your Products

    - We are committed to ensure the accuracy, quality and condition of your ordered products.
    - Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
    - When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
    - In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
    - Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.
    NANO JAPAN
  • Notice

    Our Customer Service Policy

    - As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
    - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
    - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
    - Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
    - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
    - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
    NANO JAPAN
  • Answered
    Question
    Eva******* 2018-12-07
    Answer
    Dear Customer,

    Good afternoon and thank you for your purchase.
    For your information, Qx Quick delivery service have to deliver parcel to recipient face-to-face and they are strictly not allowed to left anywhere even recipient agree to do so. Should such thing happen, the delivery personnel will be fined $350 by Qxpress.
    Also, we are unable to arrange second delivery without charges as we have paid $6.50 for your first delivery with tracking no. Q140354769 at your selected time frame on 2018-12-06 at 14:00~16:00pm.

    Please note that the charges for re-delivery
    via Qx Quick at SGD $6.50 OR
    via Qxpress at SGD $4.50

    If you do not wish to pay for the re-delivery fee, you can make an appointment with us at 98710628 for self-collection at Eunos MRT.

    Please do let us know your decision as soon as possible. Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-12-09
  • Answered
    Question
    kos******* 2018-12-06
    Answer
    Dear Customer,

    Good afternoon and thank you for your purchase.
    For your information, Qx Quick delivery service has returned the parcel to us due to undelivered. Meanwhile, we are unable to arrange second delivery without charges as we have paid $6.50 for your first delivery with tracking no. Q140311239 at your selected time frame on 2018-12-04 at 10:00~12:00pm.

    Please note that the charges for re-delivery
    via Qx Quick at SGD $6.50 OR
    via Qxpress at SGD $4.50

    If you do not wish to pay for the re-delivery fee, you can make an appointment with us at 98710628 for self-collection at Eunos MRT.

    Please do let us know your decision as soon as possible. Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-12-09
    Question
    The unsuccessful delivery is due to Qxpress delivering after the indicated time. I’ve contacted customer service for free re-delivery. I hope they will contact you soon regarding the re-delivery.
    Question
    I hope to get the item on Tuesday 10-12pm because that’s the last day of my hall stay.
    Question
    Is there an easier way to contact you?
    Question
    When is the earliest date you can send my item?
    Answer
    Dear Customer,

    Good evening to you and thank you for write-in to us. Meanwhile, we have emailed Qxpress management regarding your case for further investigation and it may take a little while. We seek your kind patience and understanding. Anyway, please do not worry, we will update you again about the outcome once we receive any news from Qxpress. To expedite the investigation process, you may also contact Qxpress at 6661-9100/ info@qxpress.sg for further details and enquiries : ) Alternatively, you may write into us at heiding@nanocollagenshop.com for further assist.

    Tracking number : Q140311239 (QX Quick)

    Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
  • Answered
    Question
    mum******* 2018-12-06
    Answer
    Dear Customer,

    Good evening and thank you for your purchase. Meanwhile, please snap a few clear photos of the original waybill, delivery consignment note and also the weight sticker, total 3 pieces which you can found them easily on the carton box you have received. And please ensure those photos are clear to see and read, then send to us immediately. We will start to commence investigate once received the picture from you. Thank you and waiting for your soonest update again. 

    NOTE : For your information, for better communication and understanding for both-parties in future, please always provide order number to the seller to verify the issue and this may help to expedite the entire process.

    Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-12-09
  • Answered
    Question
    low******* 2018-12-06
    Answer
    Dear Customer,

    Thank you for your enquiry and feedback about refill pack. It was commonly requested but after checking with our headoffice, it is not offered due to several reasons. First, refill bag may encounter pin-holes easily that's not easily detected. It may cause the powder to go rancid or even leaking out, rendering the product unusable. It wouldn't be good if we do not know about it until it gets to your hand. And so the exchange would need to take place but not without the customer feeling upset... :P Another reason is that even it may deem refill pack more environmentally friendly, the time taken for refill packs to breakdown (decompose) may take much longer than tin-cans itself. (in Singapore, all rubbish are burn). So, tin-cans can be recycled more completely whereas refill-packs (bag) cannot be recycled at all even though it is aluminium sachets... :) In fact, we absorb lots of cost even though it is sold in tin-cans for your optimized enjoyment and quality assurance^^
    NANO JAPAN 2018-12-09
  • Answered
    Question
    cha******* 2018-12-04
    Answer
    Private Enquiry
    NANO JAPAN 2018-12-04
  • Answered
    Question
    mer******* 2018-12-04
    Answer
    Dear customer,

    Good morning to you~ Sure! NANO Birds' Nest store in the fridge will taste even better, and you might think 1 bottle is not enough for the enjoyment, hahaha! Enjoy the luxurious beauty drinks~ <3 Wishing you a lovely day! ^^

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-12-04
  • Answered
    Question
    Jan******* 2018-12-04
    Answer
    Private Enquiry
    NANO JAPAN 2018-12-04
  • Answered
    Question
    Sha******* 2018-12-01
    Answer
    Private Enquiry
    NANO JAPAN 2018-12-02
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