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Dear Customer,Thank you for your purchase and kind patience.We are still waiting fresh shipment to arrive and please take note that NANO Resvera, NANO Carbolite and NANO Krill Oil are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrive. We seek your kind understanding and patience.P/S: If you did not order any NANO Krill Oil/ NANO Carbolite/ NANO Resvera, please ignore this message.Million thank you and have a pleasant day.Sincerely,NANO JAPAN
- U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.- If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.- Be sure u store your products in a cool, dry location.- Food/drinks items should be consumed completed within 6-8weeks upon the first opening.The CURRENT Batch of FRESHNESS are:1) NANO COLLAGEN: 01/06/20202) NANO ROYAL JELLY: 01/04/20203) NANO FUCOIDAN: 27/8/20204) NANO BIOGENIE: PRE-ORDER, ETA 08-07-185) NANO DETOX: 01/06/20206) NANO DIET: 01/06/20207) NANO KRILL OIL: PRE-ORDER, ETA 12-6-188) NANO RESVERA: WITHIN 1 TO 2 WEEKS AND 1 MONTH IF REFRIGERATED9) NANO LACTO VV: 01/12/201910) NANO BIRD NEST: 09/3/202011) NANO CARBOLITE: PRE-ORDER, ETA 30-6-18
Dear Customer,Good day to you and thank you for your purchase.We would like to inform you that our warehouse will be closed from 13/06/2018 to 18/06/2018 for Hari Raya celebration. All the orders who have placed within the closing period, those orders will be process on 19/06/2018 when warehouse re-open. We seek your kind understanding and patience.P/S : Except for those OOS/ Pre-order items.Thank you and Selamat Hari Raya!!! ^^D
- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.- Qxpress is NOT OBLIGATED to call before arrival.- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
- NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.- In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).- NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.- Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.- No further purchase, exchange request nor negotiation is possible at point of self-collection.- Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.- No rebate for delivery will be given for self-collection due to voluntary request.
- We are committed to ensure the accuracy, quality and condition of your ordered products.- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.- Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.
- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence. - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities. - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation. - Any feedback and/ or complains can be first sought/ made with us directly on e-mail. - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted. - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
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Got the parcel in a week's time. Hope the price will remain affordable as i need 2 to 3 bottles every month.
KIDS SUPPLEMENT: NANO BIOGENIE 45ml
Received it in a very secure envelope just now. Found a $5 note attached and a nice silver bag. Just nice before we leave for holiday.
happy receiving the item. tks seller. but i notice qexpress been placing the items at a very hot place that make the bottle still hot when i received it. will this affected the item? cos not only this seller i brought hav this problem. i brought coffee powder from other seller the delivery guy oso send the item while its "hot"more review
NANO BIOGENIE 45ml received in good condition
KIDS SUPPLEMENT: NANO BIOGENIE 45ml X 1 BOT
Seller helped to expedite the delivery when I requested for it. Appreciate. Hopefully the product is good to NY daughter.
How to get $12/- rebate? Selected 2 quantity but no rebate reflect appreciated soonest reply thanks
Hi, when you will be ship out my order? Order No.261044512
Hi seller ,I bought this product for my kid. I need to know how to see expriy date ?
May i know the age group for this, please? My son is 12 yrs this yr. Thanks.
Dear customer, Good morning to you~ NANO Biogenie is highly recommended for baby from 7 months old onwards up to adult!! :) NANO Biogenie is a metabolite that helps to boost immune system and improve gut health especially for kids at young age when their immune system is still weak and prone to virus infection. :) Therefore, for children, while the dosage per serving is 2-4 suctions, teenager (13 y/o and above) and adult can take 6-8 suctions each time for the same resistance/ immune system improvement too! We hope you find this info useful. Wishing you a lovely day! ^^Sincerely, NANO JAPAN
hi, i went to japan with this bottle bioginiie.. we tried to find this in the drugstore joan but none of of the drugstore can recognize this items where by from your advertisements saying that its being recommended by minister of education in japan...
Dear Customer,Good afternoon to you. Thank you very much for your interest and enquiry. NANO Biogenie as in this product is packed specially to be exported and sold online exclusively. This product is sold as our original national japanese brand in Japan. NANO Japan products are made in Japan. We have described in our listing that the recommendation was made in the late 40s when children are suffering from radiation, extreme poor health due to biological exposure. Based on this same product, and of recent times that it was clinically proven by Japan and China universities that it has positive treatment effect against many modern diseases particularly diabetes, cholesterol, tumor-genesis, leukemia and commonly against allergies and viral infection. Hope the above clarifies. :) Do write to us further if u have any more queries. We'd be most glad to advice. Thank you. :)Sincerely,NANO JAPAN
Hi May I know what age group is this suitable for? Thank you
Dear customer, Good afternoon to you~ Thank you so much for your interest! :D NANO Biogenie is recommended to be take by infants starting 7 months old and above, just take 2-suctions with fully pressed dropper, 1-suction will fully pressed is 1/2 of the dropper which is normal. :) If your baby less than 7 months old, we suggest you to wait until he/ she is 7 months old, otherwise, you might take it by yourself (6-suctions), and pass the benefits to baby by breast milk if you are breastfeeding. We hope this info is helpful Have a wonderful day! ^^Sincerely, NANO JAPAN
Thank you but can I know is it for older children? Till how old?
Dear customer, Good evening to you~ NANO Biogenie is highly recommended for baby from 7 months old onwards up to adult!! :) NANO Biogenie is a metabolite that helps to boost immune system and improve gut health especially for kids at young age when their immune system is still weak and prone to virus infection. :) Therefore, for children, while the dosage per serving is 2-4 suctions, teenager (13 y/o and above) and adult can take 6-8 suctions each time for the same resistance/ immune system improvement too! We hope you find this info useful. Wishing you a lovely day! ^^Sincerely, NANO JAPAN
Hi,my baby will be turning 7 months next month. Is it ok to give him for immunity or prevention of sickness?
Dear customer, Good afternoon~ Thank you so much for your interest! :D Yes, NANO Biogenie is recommended to be take by infants starting 7 months old and above, just take 2-suctions with fully pressed dropper, 1-suction will fully pressed is 1/2 of the dropper which is normal. :) If your baby less than 7 months old, we suggest you to wait until he/ she is 7 months old, otherwise, you might take it by yourself (6-suctions), and pass the benefits to baby by breast milk if you are breastfeeding. Please give your 7 months old baby 2-suctions (1.2ml)/ per serving before bed, mix into warm milk or any beverage to dilute the spiky sourish taste. :) Also, for optimal result, we highly recommend to take it at night before bed because at that time, the repair work begins and our WBC (white blood cells) & enzyme get very very busy... The metabolites can get absorb immediately as their "food" by the friendly bacteria to fight harmful activities! ^^ Hope this advice is useful. :) Thank you mummy!
Hello seller, may i know when is the expiry date for the product??
Dear Customer,Good afternoon to you^^The CURRENT Batch of FRESHNESS are:1) NANO COLLAGEN: 01/06/20202) NANO ROYAL JELLY: 01/04/20203) NANO FUCOIDAN: 27/8/20204) NANO BIOGENIE: 3/4/2018 (MFG DATE)5) NANO DETOX: 01/06/20206) NANO DIET: 01/06/20207) NANO KRILL OIL: PRE-ORDER, ETA 12-6-188) NANO RESVERA: PRE-ORDER, ETA 12-6-189) NANO LACTO VV: 1/12/201910) NANO BIRD NEST: 9/3/202011) NANO CARBOLITE: PRE-ORDER, ETA 30-6-18The date printed on NANO Biogenie is the manufacture date as in Japanese format it goes like YY.MM.DD. This batch MFG date is 03/04/2018. The freshness is 18 months from this date (賞味期限) and can go up to 24 months if refrigerated or if un-open as well. You should finish consuming the product within 2 months upon first opening and should be store in normal refrigeration. :) Have a great day! ^^Sincerely, NANO JAPAN
There isn’t any posted question about item.