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❤KOREA HIT ITEM❤ NEOGEN REAL FRESH CLEANSING STICK GREEN TEA 80g ❤100% REAL GREEN TEA LEAVES❤
4 items sold
19.90

NEOGEN DERMALOGY❤KOREA HIT ITEM❤ NEOGEN REAL FRESH CLEANSING STICK GREEN TEA 80g ❤100% REAL GREEN TEA LEAVES❤

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Customer who recommended this item
187
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller Jan 29, 2016
Disclaimer Seller Jun 01, 2018
Shipping Info_Timing_Change memo Seller Apr 11, 2017
more
Manufacturer/
Place of origin
KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description NEOGEN REAL FRESH CLEANSING STICK GREEN TEA 80g
BOOKMARK 1 2 3 4 5 6 7

Photo Review (78)

Customer Review (197)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 10, 2018 hus***
Highly Recommend Sep 02, 2018 ant***
Highly Recommend Aug 17, 2018 may***
Highly Recommend Apr 15, 2018 cut***
Recommend Apr 15, 2018 han***
Recommend Apr 10, 2018 ven***
Highly Recommend Apr 07, 2018 bel***
Highly Recommend Apr 04, 2018 cyl***
Highly Recommend Apr 01, 2018 ros***
Highly Recommend Mar 16, 2018 anu***

Item Q&A(20)

Status
Question & Answer
  • Notice

    (IMPORTANT) SHIPPING - PARTIAL DELIVERY

    Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
    COCOMO
  • Notice

    Disclaimer

    While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
    COCOMO
  • Notice

    Shipping Info_Timing_Change memo

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
    COCOMO
  • Notice

    CANCEL_REFUND


    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
    ***Exchange Policy***
    For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    COCOMO
  • Notice

    Disclaimer: Singpost Normal Mail

    All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    Thank you very much for your understanding!
    COCOMO
  • Notice

    FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP

    The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
    COCOMO
  • Answered
    Question
    cha******* 2018-01-11
    Answer
    Dear Customer,
    We hope to bring in in the near future
    Have a blessed day ahead!
    Feel free to WATSAPP us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-01-12
  • Answered
    Question
    boo******* 2017-05-29
    Answer
    Dear Customer,
    Yes, when do you want to come?
    Have a blessed day ahead!
    Feel free to contact us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-05-30
  • Answered
    Question
    Lyn******* 2017-05-04
    Answer
    Dear Customer,
    Nope
    Feel free to contact us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-05-05
  • Answered
    Question
    car******* 2016-12-14
    Answer
    Dear Customer,
    Thank you for your interest to purchase
    We are selling the old version
    Charlotte cho edition is for SOKO GLAM exclusive only/
    Both versions are the same except for its external packaging
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-12-15
  • Answered
    Question
    han******* 2016-11-24
    Answer
    Dear Customer,
    We recommend COSRX products to you for very bad acne
    Please use the following. they are really very good for acne prone skin
    1) PH good morning gel cleanser (morning only)
    2) Salicylic acid cleanser (night only)
    3) Pimple patches
    4) AHA-BHA clarifying toner (day and night)
    5) BHA blackhead (day and night)
    6) AHA whitehead (night only - 3 times a week only)
    7)Centella blemish cream (day and night)

    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-11-24
    Question
    where can i purchase it? i dont see some of the products in your listing
    Answer
    Dar customer,
    All the products can be purchased here:
    http://list.qoo10.sg/g/471282287
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
  • Answered
    Question
    Luc******* 2016-11-23
    Answer
    Dear Customer,
    We do not understand what you mean
    We are not crystal beauty
    we are COCOMO
    The notice was for crystal beauty / femme beauty made by brand owner
    Please look at the information again
    Regards,
    COCOMO
    R
    COCOMO 2016-11-23
  • Answered
    Question
    Bab******* 2016-11-17
    Answer
    Dear Customer,
    It is not missing item
    UV protector was out of stock
    we had partially dispatched your parcel
    please do not worry when stock arrives, we will remail a new piece, with photo postage proof to show you that it will be delivered to you
    New stock will only arrive next week
    Regards,
    COCOMO
    COCOMO 2016-11-18
    Question
    Hi appreciate if you could have taken initiative and informed me advance that you will be doing a partial delivery instead of me asking after I have received my items. Currently all 5 items status are marked as delivered ( including the missing sunscreen)

    Kindly send the sunscreen next week via registered tracking mail, update me the tracking number once sent. My whole order was supposed to be mailed via qexpress tracking mail. ( pls do not mail via normal mail despite with photo proof of postage is subjected to risk of loss)
    Answer

    Dear Customer,
    We had attempted to contact you but couldnt reach you.
    We willm mail out via singpost normal mail with our riisk if item do not reach you. Nevertheless, should you want to cancel the order, we will cance it
    Regards,
    COCOMO
    Question
    I didn't receive any message on Qoo10 regarding the partial delivery. If I were to cancel and refund the sunscreen alone, It will incur additional charge for the qexpress delivery as total amount will fall below $50 after cancellation. All these hassles could have been avoided if you have done a simple whole delivery.

    Alternatively, if I have had know that the sunscreen is not Instock I would have ordered something else and save all the trouble. Fine, I will just wait for the sunscreen to be sent to me when stock is here.

    I have already explained that my whole order was supposed to send via qexpress but you insisted to send the sunscreen via normal mail. Kindly send me a picture of the parcel prior to mailing. Anw if my item happens to be lost via normal mail, please be responsible for it.
    Answer
    Dear Customer,
    Thank you for your understandiing
    We will take a picture and show it to you before mailing out
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    Question
    Okay may I know roughly which day this week will you be mailing my sunscreen?
    Answer
    Dear Customer,
    We willl mail out within 2 days from now
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    Question
    Hi you mentioned that item will be mailed within 2 days from 22nd so it should be mailed on 24th nov? Where is the picture proof as promised? Today is already 26th and almost end of the week but there is still no update from you.
    Answer
    Dear Customer,
    We had already mailed out your items 2 days ago
    You should receive them in your letterbox soon
    We had take a photo proof and will show u on monday via watsapp
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
  • Answered
    Question
    onl******* 2016-11-15
    Answer
    Dear Customer,
    To reduce redness of skin, it is highly important for you to moisturise your skin sufficiently. We recommend green tea cleanser and cranberry.
    Cranberry in the day and green tea foram or green tea stick at night.
    Please use bio peel wine before cranberry and green tea cleansers.
    You may also consider to include magic pore gel in your last step regimen to reduce skin redness
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-11-15
    Question
    Which is better - green tea foam or stick ?

    Is it ok to standalone using green tea foam ?

    I see the instruction to use aft bio peel aft cleansing? If before cleansing then is used after or before removing make up?
    Answer
    Dear Customer,
    Both are different depending on individual
    U may use standalone if u want but we recommend both for your skin type
    Please use bio peel winer after removing makeup and before cleanser
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
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