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At BEAUTIFUL.ME, we aim to deliver your order to you within 3 to 5 working days, from the date of order. The delivery time estimate depends on our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.
1. Submission of claimsAny return of exchange of items will be applicable within 7 days upon receiving of the item2. Any shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageShipping fee will be incurred from seller end3. Defective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end4. Any change of mind from buyer's endItem must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attachedProvide picture of the item to seller endShipping fee will be incurred from buyer end5. How to submit return or exchange from the buyer's end?Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
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Delivery took 16 days and I almost ran out of milk. Items were not shipped out initially although the status reflected otherwise.not recommended to purchase if in urgent need to get product. Otherwise packed with bubble wrap during delivery which is a plus point
Item:H.A. 3 Growing Up Milk 800g(+S$14)
Took 11 days to be delivered. Both 900g tins expiry date in Oct 2018. Usually the Nan that I have ordered would only expire at least in 1 yr's time.
Item:Kid 4 Growing Up Milk 900g
Very very good and very very cheap
Item:OPTIPRO® Kid 4 Growing Up Milk 1.8kg(+S$30)
Took near to 3 weeks to deliver.
Item:OPTIPRO Gro 3 Growing Up Milk 800g(+S$1)
[Nestle]Nan OPTIPRO® H.A. 2 Follow-Up/H.A. 3 Growing Up/Kid 4 Growing Up
Item:OPTIPRO 2 Follow-up Formula 800g(+S$11.60)
Hi I have placed order on 28 Jan for three tins of NAN HA 3 under order 245544157. It was stated that item has been delivered on 1 Feb but till date I have not received the milk powder. Can you please help me to check when I will be receiving the items? I need the milk powder urgently and cny is coming.
HI therethe fresh stocks just come in yesterday and we will arrange to send it to you asapthankyou
Hi may I know if asap means that I will be able to receive the items before CNY eve (14 jan) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks
Hi may I know if asap means that I will be able to receive the items before CNY eve (14 feb) as I will be going away after that? Just wondering why previously status was reflected as on delivery and delivered when it has in fact not been sent and there wasn’t stock.. thanks
HI therewe will try our best thank you
Hi, pls kindly check on my order as i have yet to receive. Thanks
HI theredue to our annual stock take last weekthere is a deleay in the delivery normal service resume this weekthank you
I did not receive this item yet seller and airway bill claim received. Very strange way of cheating customer.. gonna post here everyday!!
I really did not receive the goods. I am not so cheap skate to come here to ask for free milk. I did not receive it’s very unfair for me. I do not know where the courier has been delivered to. If there anyway to ask for evidence? I didn’t sign it.Can I call your directly? Pls provide a number
Hi thereplease hold on while we get the pOD thank you
Hi did you managed to get the pod? I have been buying milk powder for past 2 years no issue.. this is the first time I get from you and encounter problems.. I don’t think they even dispatch to me. I only receive one sms from them
I have been online shopping for at least past 8-9 years.. first time in my life I encounter such non delivery and claim delivered.. I didn’t follow up earlier because I assume it will sure deliver .. shouldn’t have assume all delivery will always reach me.. the amount is not small. If it’s jist $10-20 I can let the matter rest but it’s hundred . I never receive why should I suffer such loss? Can you give me a number for me to call?
HI thereas mention we will get the pod from the courier company and get them to call you also thanky ou
Hi can I check if there is any update? I haven not heard from the courier company..
HI therewe have inform the courier company and have advise them to call you thankyou
You ask the courier company to call me for what? Does it help? I didn’t receive means didn’t not like they attempted delivery and I am not at home. Are your able to obtain the proof of delivery or my signing? If not please arrange to refund me or resend the stock
HI therethey need to call you and verify the product was send to youthey are asking for the pod please hold on thank you
My InquiryREF: Order 235473594.I have yet to receive the items.Delivery company Simply Post sms me that they will deliver on Saturday. Whole day never come. Checked on their website on the status and they indicated my delivery returned back to hub. Can you pls check with them and update me?It's taking a good long time.
hi therewe have arrange with SImply Post to contact you for the re-delivery thank you]
Order 236415766Dear seller, my order on 15 Nov was not yet received It's been more than a week, Could you help to expedite?Thanks a lot
hi thereparcel has been well delivered to you on 25th Nov
REF: Order 235473594.I have yet to receive the items. Can you help me expedite as I need the milk urgent pls? Thanks.
Hi there, we would like to apologise as there will be a delay in the deliveries as the courier company is loaded with a huge amount of orders to fulfil. You will receive by this week. We apologise for all the trouble caused. We would appreciate your support and understanding on this matter. Let me know if there’s anything we can assist you with. Thanks
Hi seller,I refer to my order 233090787. I saw from the postage mail there is a China address or no.May I understand if the how is the milk powder transported? Is this authentic from Switzerland?Thanks
hi therethe items is from switzerland this is the courier company china hotlinethank you
May I know where is it manufactured ? How fast is the delivery as I need it pretty urgently
Hi thereis made in Switerzlanddelivery will be from three to five working daysthank you
There isn’t any posted question about item.