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Nestle[NESCAFE] DOLCE GUSTO GENIO 2 Capsule Coffee Machine ★ Piano Black | Matte Black | Metallic Red

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Customer who recommended this item
35 (Based on 37 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 90%/100%
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Nescafe Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (16)

Customer Photo Review board

Recommend Dolce gusto

Ok.....................

DOLCE GUSTO GENIO 2:03. Genio 2 Coffee Machine in Matte Black | 1st Add On Capsule:04. Lungo Capsules 16S(+S$9.80) | 2nd Add On Capsule:03. Ristretto Ardenza Capsules 16S(+S$9.80)

+ Add this option
Nov 12, 2017
gra*******
Oct 17, 2017
jar*******

Highly Recommend Super fast delivery

Ordered at 1pm, delivered at 6 PM. Product easy to setup and use. Delicious coffee. 2 year warranty if warranty registered online

DOLCE GUSTO GENIO 2:03. Genio 2 Coffee Machine in Matte Black | 1st Free Capsule:04. Lungo Capsules 16S | 2nd Free Capsule:12. Unsweetened Latte Macchiato

+ Add this option
Oct 12, 2017
esh*******

Highly Recommend easy to use

easy to use, steps 1 to 3, serve a great coffee

DOLCE GUSTO GENIO 2:01. Genio 2 Coffee Machine in Piano Black | Add On Capsules:None | NESTEA CAPSULES AT 50% OFF:None

+ Add this option
Sep 26, 2017
won*******
Sep 14, 2017 1
pin*******

Customer Review (37)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 28, 2017 blu*******
Recommend Nov 12, 2017 gra*******
Highly Recommend Oct 24, 2017 isk*******
Highly Recommend Oct 17, 2017 jar*******
Highly Recommend Oct 12, 2017 esh*******
Highly Recommend Sep 29, 2017 Car*******
Highly Recommend Sep 26, 2017 won*******
Highly Recommend Sep 26, 2017 est*******
Highly Recommend Sep 26, 2017 anu*******
Highly Recommend Sep 19, 2017 wen*******

Item Q&A(10)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Answered
2017-10-19
lim*******
User

Hi, any stock coming in anytime soon? Would like to purchase it

User

Dear Customer,

You may purchase it now as we have just restocked the machines :)

Answered
2017-10-14
kim*******
User

Any stock?

User

Dear Customer

There will be a restock by Thursday :)

Answered
2017-10-09
dc6*******
User

Hi
I need the item urgently can it be delivered on tomorrow (Tues) if I place order today.
Item : Genio 2
Appreciate your prompt reply today.

Thanks
Doris

User

Dear buyer

Qxpress is 1-3 working days and QX quick you can schedule your delivery by choosing time slot.

Thank you

Answered
2017-08-13
itp*******
User

Hi. May I ask if there is a warranty for the product?
If there is a warranty, how long is it?
Thank you very much.

User

Dear Customer,

Sorry for late reply, there will be a year gurantee for the product.

Thank you

Answered
2017-08-12
kua*******
User

Is there any warranty from local Singapore manufacturer?

User

Dear Customer,

Sorry for late reply, there will be a one year guarantee so you do not need to worry about your machine.

Thank you

Answered
2017-08-07
ske*******
User

Hi, I would like to purchase this today. Is it possible? If not, when are the stocks arriving?

User

Dear Customer,

We have just updated the stocks. The promo Genio 2 with free Latte Glasses has ended and Nestle has run out of stocks as well.

Currently the machines are instock now. Do opt for QxQuick delivery so that you can get your items ASAP.

Thank you!

Answered
2017-08-01
vin*******
User

Hello, pls advise if the only color is piano black Thanks

User

Dear Customer,

For this promo, we only have the piano black. We do have the Red Metal and Matte Black for sale. However, those are priced higher. Let me know if you're keen.

Thank you!

Answered
2017-06-23
fin*******
User

Hi, is the item out of stock? I am unable to select it. Anyway that I can buy?

User

Dear buyer,

Stocks are arriving today!

Thank you.

User

if i order today, can u help to expedite my order. i need it urgently.

User

Dear customer,

We apologize for the late reply as we might have overlooked this enquiry on our end. We are unable to expedite customer orders because orders will be packed and delivered accordingly based on payment date. Packing and delivering of Qoolife products done by Qxpress staff.

Thank you

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PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
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