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[NESTLÉ NAN] Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
704 items sold
108.00

NAN Official[NESTLÉ NAN] Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】

See all NAN Official items

Customer who recommended this item
2887 (Based on 2931 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Nestle Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Premium Follow-Up/Growing-Up are scientifically developed with BIFIDUS BL Probiotics | H.A. Premium Hypoallergenic Follow-Up is scientifically developed to reduce allergenic potential of cow’s milk.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,033)

Customer Review (2,931)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 20, 2018 boq***
Highly Recommend May 20, 2018 boq***
Highly Recommend May 20, 2018 boq***
Highly Recommend May 20, 2018 boq***
Recommend May 20, 2018 ray***
Highly Recommend May 20, 2018 lee***
Highly Recommend May 19, 2018 nut***
Highly Recommend May 19, 2018 sam***
Highly Recommend May 19, 2018 cph***
Highly Recommend May 18, 2018 win***

Item Q&A(199)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Answered
2018-05-14
hik*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2018-05-09
sha*******
User

Hi this is the fourth message i have been sending. I mistakenly ordered Nan 3 instead of Nan2. Hence i requested for the exchange and returned the item via Qexpress too. Bit no reply from the seller side regarding either exchanging/ refunding Nan 2. Can you please assist in how do i proceed with ordering Nan 2 now? Thanks

User

Dear Customer,

We apologise for the delayed response.

Qxpress will collect the item from you and once they collect the item, we will proceed to do a refund.
The system do not allow us to do off setting, so you will need to reorder again.

We apologise for the inconvenenience caused.
QooLife Team

Answered
2018-05-06
rj_*******
User

Dear seller,

When will you restock Nan Optipro 3? Thanks.

User

Dear Customer,

It is already available for ordering.
We apologise for the inconvenienced caused.
QooLife Team

Answered
2018-05-05
hvc*******
User

I have read a customer review on 05 May said the items are MADE IN PHILLIPPINES ?
Is it true?
Thanks

User

Dear Customer,

Nan OptiGro 4 is made in Phillippines.
The rest is the stages is made in Switzerland.

All our Nestle Product is from Nestle Singapore and is the same as those sold in the major Supermarket in Singapore.

Thanks
QooLife Team

User

Thank you dear seller .

User

Dear Customer,

You are most welcome!

QooLife Team

Answered
2018-05-05
lyn*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2018-05-04
tar*******
User

Hi. May i know when r u restocking for optipro 3? Tks

User

Dear Customer,

It is available for order now.

Thanks
QooLife Team

Answered
2018-05-01
low*******
User

Hi seller, do you sell OptiPro 1?

User

Dear Customer,

We do not sell Optipro 1 online at this moment.

However, Please do keep in tune, as we might be able to start selling it soon.

Thanks
QooLife Team

Answered
2018-04-25
don*******
User

Hi, when restock for HA 3 ?

User

Dear Customer,

We have not receive the item from Nestle.
It should be by today or tomorrow.

We apologise for the inconvenienced caused.
Thanks
QooLife Team

Address
PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
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Policy & Notice
How to Return/Exchange