Your heat pad was posted out on 26/09,cause the delivery company which you choose is Singpost Normal Mail,so it would take 2-20 working days to your letter box.that depends on the delivery company,we can do nothing.As you know,our delivery
is very fast,in order for customers to get their items quickly,we guarantee delivery within one day after your payment has been completed.Maybe you can check your letter box.If you did not receive your item,we'll find a solution.
Address:1 PARK ROAD,PEOPLE'S PARK COMPLEX #03-57(059108)
If you still have question,Please call 65383608.
Thank you for shopping with OE2.