★NEW DESIGNS★CHEAPEST DEAL★Castle House Princess Tent★Air Filled Balls★
16 items sold
13.5

★NEW DESIGNS★CHEAPEST DEAL★Castle House Princess Tent★Air Filled Balls★


Customer who recommended this item
906
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return and Exchange Policies Seller May 12, 2016
"Join Fellow" on our store for daily promotions! :) Seller May 15, 2015
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Huge Play Tents for awesome fun at home! Great as kids boys girls birthday presents too! :)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (338)

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Customer Review (901)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 15, 2019 ern*** (SG SG)
Highly Recommend Jan 23, 2019 bwa*** (SG SG)
Highly Recommend Jan 17, 2019 moh*** (SG SG)
Highly Recommend Jan 09, 2019 jay*** (SG SG)
Highly Recommend Jan 07, 2019 ngh*** (SG SG)
Highly Recommend Jan 02, 2019 jul*** (SG SG)
Highly Recommend Dec 28, 2018 ger*** (SG SG)
Highly Recommend Dec 22, 2018 ala*** (SG SG)
Highly Recommend Dec 21, 2018 fri*** (SG SG)
Highly Recommend Dec 18, 2018 viv*** (SG SG)

Item Q&A(132)

Status
Question & Answer
  • Notice

    Return and Exchange Policies

    Submission of claims: Any return of exchange of items will be applicable within 7 days upon receipt of the item.
    1) Any shortage of item or wrong item received: Provide picture of the item contents within the parcel package to email AnnAnnSG@gmail.com. Shipping fee will be incurred from seller end.
    2) Defective item issue: Provide pictures of the defective area of the received item to email AnnAnnSG@gmail.com. Exchanges are available. Shipping fee will be incurred from seller end.
    3) Any change of mind from buyer's end: Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached. Provide picture of the item to seller end at email AnnAnnSG@gmail.com. Shipping fee will be incurred from buyer's end.
    Ann&Ann
  • Notice

    "Join Fellow" on our store for daily promotions! :)

    Hi dearies, do "FOLLOW" our store on Qoo10 and check back for daily promotions! =D
    We will launch TIME SALES at different timings and for different products daily, do stay tuned for more penny savings!
    We will donate regularly to charity organisations from our profits, do check out our Facebook page www.facebook.com/AnnAnnSG and be our Facebook fans to keep in touch! =D

    TIP: You can check back the stores you are following at your Q Box under "FOLLOWING"! =D
    Ann&Ann
  • FAQ

    I have not received my items via Singpost normal postage, would you be able to check for me and advise when I can receive my items?

    Hi dearies, we do send you a message via Qoo10 and email after posting your parcel at the post office. That is also the same day your items were sent out. If you had opted for Singpost normal postage, please note that the parcel does not come with a tracking number and we are not responsible should the parcel be lost due to Singpost’s negligence. Lost parcels happen especially when the postman may accidentally place your parcel in the wrong letterbox. Delivery lead time ranges from 2 working days to 3 weeks. Singpost normal delivery is a cheap non-traceable delivery mode, which we offer to customers who would like to bear the risk, please kindly take note. Do opt for Qxpress courier delivery which will reach you within 2-4 working days, and we do offer this delivery mode absolutely FREE with a minimum purchase for most items. Thanks for your support! =)
    Ann&Ann
  • FAQ

    How long does Singpost Normal Postage or Qxpress parcels take to reach me?

    Hi dearies, Singpost normal postage is NOT trackable and there is a possibility of your parcel being lost. This is especially true if your parcel is bulky and does not fit into your letterbox. Please choose Qxpress courier delivery as there is a tracking number and Qxpress will take full responsibility of item cost if parcel is lost. Please note that any lost or damaged items via Singpost normal postage will not be deemed responsible by us. Hence, please choose Qxpress and look our for our FREE SHIPPING promotion. Thank u for your kind support! :)
    Ann&Ann
  • FAQ

    I have not received my items via Singpost normal postage, would you be able to check for me and advise when I can receive my items?

    Hi dearies, we do send you a message via Qoo10 and email after posting your parcel at the post office. That is also the same day your items were sent out. If you had opted for Singpost normal postage, please note that the parcel does not come with a tracking number and we are not responsible should the parcel be lost due to Singpost’s negligence. Lost parcels happen especially when the postman may accidentally place your parcel in the wrong letterbox. Delivery lead time ranges from 2 working days to 3 weeks. Singpost normal delivery is a cheap non-traceable delivery mode, which we offer to customers who would like to bear the risk, please kindly take note. Do opt for Qxpress courier delivery which will reach you within 2-4 working days, and we do offer this delivery mode absolutely FREE with a minimum purchase for most items. Thanks for your support! =)
    Ann&Ann
  • Answered
    Question
    loi******* 2019-02-19
    Question
    Hi seller, I would like to exchange to a smaller tent...
    Question
    but there is no way I can cancel the order. because it's been send to you. I send a msg before you mail out. and you send a msg to indicate it will be mail out today. so meaning, you have already seen the msg. I understand the difference in the amount. you can simply do a cancel and refund on your side. cannot be cos you wanna earn money then don't want to change right..
    Question
    but there is no way I can cancel the order. because it's been send to you. I send a msg before you mail out. and you send a msg to indicate it will be mail out today. so meaning, you have already seen the msg. I understand the difference in the amount. you can simply do a cancel and refund on your side. cannot be cos you wanna earn money then don't want to change right..
    Question
    but there is no way I can cancel the order. because it's been send to you. I send a msg before you mail out. and you send a msg to indicate it will be mail out today. so meaning, you have already seen the msg. I understand the difference in the amount. you can simply do a cancel and refund on your side. cannot be cos you wanna earn money then don't want to change right..
    Question
    but there is no way I can cancel the order. because it's been send to you. I send a msg before you mail out. and you send a msg to indicate it will be mail out today. so meaning, you have already seen the msg. I understand the difference in the amount. you can simply do a cancel and refund on your side. cannot be cos you wanna earn money then don't want to change right..
    Answer
    Hi dear, the order could be cancelled anytime from your Qoo10 account as long as it hadn't sent out from our side. U can click on the Qbox in your app or My Qoo10 from web browser to cancel and reorder again. We only saw your messages after item was sent out hence we can't do anything from our side too. Sorry about it.
    Ann&Ann 2019-02-19
    Question
    but you send a msg before mailing, looking at the time stated. so it means you saw my messages already. I send the msg before you mail out.
    Answer
    Hi dear, by the time we saw your msgs the item was already sent out. We did not purposely refuse to change the item. For other customers in similar situation as yours we would advise them to cancel and reorder as the prices are different. U can choose to cancel the order anytime after ordering as long as item wasn't sent out. Please kindly be understanding for this issue. Thank u.
  • Answered
    Question
    sat******* 2019-01-24
    Answer
    Private Enquiry
    Ann&Ann 2019-01-24
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    fcu******* 2018-12-21
    Answer
    Hi dear, sorry no meet up or self collection ya.
    Ann&Ann 2018-12-21
    Question
    Hi i order nw wen is the earilest i can received it?
    Question
    If i order now wen is the earilest i can received it?
    Answer
    Hi dear, we will send out on Monday and deivery will be on Wed. Thank u. :)
  • Answered
    Question
    yil******* 2018-12-18
    Answer
    Hi dear, please place your order ASAP and u can receive by this weekend. :)
    Ann&Ann 2018-12-19
    Question
    Can self collect?
    Answer
    No self collection thanks
  • Answered
    Question
    Tan******* 2018-12-16
    Answer
    Hi dear, sorry no self collection option. If u choose Qxpress delivery, u can receive within 2 working days usually. Thank u! :)
    Ann&Ann 2018-12-17
  • Answered
    Question
    vol******* 2018-10-15
    Answer
    Hi dear, palace tent is the only design with a fitted carpet and the carpet is sold separately. Thank u! :)
    Ann&Ann 2018-10-15
  • Answered
    Question
    jas******* 2018-10-14
    Answer
    Hi dear, restock will be sometime in Nov. U may take a look at TT27, its the same but includes the tunnel tent too. :)
    Ann&Ann 2018-10-15
  • Answered
    Question
    noe******* 2018-08-04
    Answer
    Hi dear, sorry we did not receive any notification regarding your exchange request. Not to worry, we will send u a new piece this coming week. Apologies for the inconvenience caused.
    Ann&Ann 2018-08-04
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