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★NEW: S10/S10 Plus/S10e★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S10/S9
417 items sold
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BANN & CO.★NEW: S10/S10 Plus/S10e★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S10/S9


Customer who recommended this item
9146
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Our Delivery Promises & 3.00PM Daily Cut-Off Time Seller Jul 05, 2016
SingPost Normal Mail vs SingPost SmartPac Seller Jul 05, 2016
Return/Exchange Policy (1) Seller Apr 27, 2016
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material Tempered Glass
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (9,692)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 25, 2019 liv*** (SG SG)
Highly Recommend Apr 25, 2019 car*** (SG SG)
Highly Recommend Apr 25, 2019 lai*** (SG SG)
Highly Recommend Apr 24, 2019 hui*** (SG SG)
Highly Recommend Apr 23, 2019 dav*** (SG SG)
Highly Recommend Apr 22, 2019 ali*** (SG SG)
Recommend Apr 22, 2019 kel*** (SG SG)
Highly Recommend Apr 21, 2019 con*** (SG SG)
Highly Recommend Apr 21, 2019 bcm*** (SG SG)
Highly Recommend Apr 21, 2019 goh*** (SG SG)

Item Q&A(466)

Status
Question & Answer
  • Notice

    Our Delivery Promises & 3.00PM Daily Cut-Off Time

    Dear Customers,

    We work hard to ensure that your items are shipped out to you in the fastest possible time.

    These are our delivery promises to you:

    - For orders received before 3.00PM on any business day, we promise to ship them out within the same day.
    - For orders received after 3.00PM on any business day, we will ship them out on the next working day.
    - For orders received over the weekends and on public holidays, we will ship them out on the next working day.

    ** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    SingPost Normal Mail vs SingPost SmartPac

    Dear Customers,

    We provide shipping to you via the following 2 methods that you can select when placing your order:

    1. SingPost Normal Mail

    - Cheapest shipping method
    - Delivered to your letterbox
    - Takes 1-5 business days to be delivered depending on SingPost and your area postman
    - No tracking number to track status

    2. SingPost SmartPac

    - Cost abit more
    - Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office
    - Takes 1-5 business days to be delivered
    - Tracking number is provided so you can track the status via SingPost website

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    Return/Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Provide video of the non-functioning of the product. (For electronic products)
    -Shipping fee will be incurred from seller end
    BANN & CO.
  • Notice

    Return/Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    BANN & CO.
  • Answered
    Question
    joh******* 2019-03-30
    Answer
    Hi,

    Thank you for your message.

    The Anti-Blue Light tempered glass for the iPhone XR is not full coverage.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-03-31
  • Answered
    Question
    dar******* 2019-03-26
    Answer
    Private Enquiry
    BANN & CO. 2019-03-27
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    est******* 2019-03-24
    Answer
    Hi,

    Thank you for your message.

    We would recommend getting a non-full coverage tempered glass if you are using it with a Spigen case.

    Some cases may press down at the sides and cause the full coverage tempered glass to lift.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-03-25
  • Answered
    Question
    vam******* 2019-03-12
    Answer
    Private Enquiry
    BANN & CO. 2019-03-12
  • Answered
    Question
    e_t******* 2019-03-11
    Answer
    Hi Eileen,

    Thank you for your message.

    May I know if you have tried the other piece you've purchased?

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-03-12
    Question
    If both the same.. I bought from u before and not like tat one lei :(
    Answer
    Hi Eileen,

    Thank you for your reply.

    Some batch of stocks may have defects. That's why we have a warranty period to cover these cases.

    Can we do a replacement for you?

    Are you able to also send us a photo of the problem for both pieces so we can feedback to the suppliers?

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Omg very sticky which made my hand sticky again.. dunno how to take to show u it is sticky .. I got few angle photo but can only attach one or u want to come n take so that you could feel it?
    Answer
    Hi Eileen,

    Thank you so much for the photo.

    Can we process a refund for you?

    There's temporarily no more stocks for the series that you've purchased so we can't replace it for you.

    Alternatively, if there's any other series that you want to exchange to, we can do it for you too.

    Let us know your preference.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Thanks seller for ur prompt reply. Any iPhone 6plus screen protector which is full coverage?
    Answer
    Hi Eileen,

    Thank you for your message.

    Yes, we do have other iPhone 6 Plus full coverage tempered glasses that you can consider.

    - Full Black
    - Full Privacy Black
    - Full Privacy White
    - Full Metallic Black Trim
    - Full Metallic Gold Trim
    - Full Metallic Rose Gold Trim
    - Full Metallic Silver Trim

    The photos are on our product page:

    https://www.qoo10.sg/g/431362488

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Hi can I have Full glass Privacy white?
    Answer
    Hi Eileen,

    Thank you for your reply.

    Noted your preference. We will prepare the replacements and ship it out to you by the next working day.

    If there are no postal delays, it will take around 1-5 working days for SingPost to deliver it to your letterbox. Do look out for it.

    Feel free to contact us again if you need any other help.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.
    Question
    Thank you received
    Answer
    Hi Eileen,

    Glad you've received the replacement.

    If there's anything else we can help, please feel free to contact us again.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.
  • Answered
    Question
    eat******* 2019-03-07
    Answer
    Private Enquiry
    BANN & CO. 2019-03-08
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    and******* 2019-03-02
    Answer
    Hi,

    Thank you for your message.

    All our tempered glasses are full glue.

    The tempered glass will stick fully onto your screen, not just the edges. So you won't have sensitivity issues.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2019-03-04
    Question
    Same for note9?
    Answer
    Hi,

    Thank you for your reply.

    Yes, the Note 9 tempered glass is full glue as well.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Could I know how do I install this? When I peel of there is a layer of glue. Am I suppose to peel this layer? This adhesive is so tough to peel that I’m afraid tt I may break the screen.Pls advise.
    Answer
    Hi,

    Thank you for your message.

    You should be able to peel off the protective film without damaging the glass. The piece you've received could be defective.

    We'll replace it with another new piece for you. The replacement will be ship out by the next working day.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Alright noted. Will wait for the new piece then. Could I know if the peeling of the protective layer as easy as those I purchase for my iPhone previously?
    Answer
    Hi,

    Thank you for your message.

    It should be as easy and should not break your tempered glass when you attempt to peel off the protective layer.

    As the glue for the new curved tempered glass is full adhesive and much stronger than previous generations of curved tempered glass, the glue on some pieces may be defective hence may stick on more than it should to the protective layer. That's the reason why some glass will crack when you try peeling off the protective layer.

    Feel free to contact us again anytime if you still face any problem with the replacement.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.
    Question
    Hi, did u send out the new piece as I did not receive it last week.
    Answer
    Hi Winnie,

    Thank you for your follow-up.

    Yes, we have already shipped it out last Monday.

    SingPost typically take around 1-5 working days to deliver but postal delays do happen at times.

    Kindly give them a little more time to deliver.

    Feel free to follow-up with us again if you still don't receive it subsequently.

    Thank you for your kind understanding.

    Best Regards,
    BANN & CO.
    Question
    Alright will monitor.
    Answer
    Hi Winnie,

    Feel free to contact us again if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Same thing again. I can’t peel off the plastic sheet easily from the tempered glass and the adhesive is still stuck to the glass.
    Answer
    Hi Winnie,

    Thank you for your reply.

    Really sorry about this. As we can't test the tempered glass before sending it out, we can't know with certainty if a particular piece is defective.

    This defect is a little tricky as it happens to only random pieces within each batch.

    Can we process a refund for you instead or would you like us to send you another piece to try?

    Really sorry for the inconvenience caused.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Perhaps you can process a refund instead. Tks
    Answer
    Hi Winnie,

    Thank you for your message.

    We have already processed a refund for you.

    If there's anything else we can help, please feel free to contact us again.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Thank u
    Answer
    Hi Winnie,

    You're welcome. Have a nice day!

    Best Regards,
    BANN & CO.
  • Answered
    Question
    ger******* 2019-02-28
    Answer
    Private Enquiry
    BANN & CO. 2019-02-28
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