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Xiaomi[Xiaomi]**LOCAL SELLER** Xiaomi TV soundbar Bluetooth speaker / wall mount /computer desktop


Customer who recommended this item
281
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
7 days no reason return policy. Seller Dec 17, 2017
Warranty Seller Jun 17, 2017
How do I file for exchange/replacement/refund? Seller Apr 22, 2016
more
Manufacturer/
Place of origin
xiaomi / China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Great sound, nice design bluetooth/ optical connection
BOOKMARK 1 2 3 4 5 6 7

Photo Review (105)

Show My List

Customer Review (266)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 16, 2019 poh***
Highly Recommend Jan 15, 2019 cra***
Highly Recommend Jan 15, 2019 mag***
Highly Recommend Jan 13, 2019 gen***
Highly Recommend Jan 12, 2019 rad***
Highly Recommend Jan 10, 2019 Evo***
Highly Recommend Jan 10, 2019 ant***
Highly Recommend Jan 06, 2019 zhi***
Highly Recommend Jan 03, 2019 ben***
Highly Recommend Dec 28, 2018 ted***

Item Q&A(13)

Status
Question & Answer
  • Notice

    7 days no reason return policy.

    Upon payment of the order, customer had agreed to this policy.
    Customers please take note of the following terms and conditions.
    1) Customers are to bear the return fee cost i.e. the courier fee.
    2) Only items that are with the correct serial number tagged to the customer are qualified for this policy.
    3) Customers are to ensure that the item is in the original receiving condition upon returning.
    4) Customers are to ensure that the item packaging is not destroyed or damaged upon returning.
    5) The 7 days are inclusive of the Saturday, Sunday and public holidays.
    6) Customers will bear the cost if any part of the item is damaged or missing.
    7) Customers are to ensure that item is as good as the initial receiving conditions.
    8) Customer are to contact our company through written email / message on qoo10 with photo attached to apply for the returning.
    9) Our company reserves all rights to accept or reject any return items.
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  • Notice

    Warranty

    1) For the warranty given, it is accordingly to the order number and the serial number of the set recorded.
    2) Failure to produce the relevant order number and the serial number of the set will have the warranty request to be voided.
    3) For the warranty given, it does not include any physical damage caused by human nature, such as the crack in the set and others that are the possible human causes to the spoilt of the set.
    4) The warranty given does not include the replacement of a new set. The lead time of the repair may varies.
    5) The warranty does not include the return and refund policy.
    6) Our company reserves the right for the warranty given when the item is spoilt. A thorough investigation from the technical team will be given to our company and the customer for the decision of the warranty.
    7) After a year of the warranty, a service fee of SGD35/- may be charged for any service required.
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  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
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  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10", Shopping List, Cancel/Refund/Non-Receipt, Select "Cart No.", Select "Return" or "Exchange" under 'Apply; Remark' We will assess the claim issue ONLY when pictures are provided and information on the progress.
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  • Answered
    Question
    hap******* 2019-01-04
    Answer
    Hi,

    Sorry there is a delay of shipment for the optical cable due to the holidays period. We will only received the optical cable in 1-2 weeks time. We will sent it to you via Q-Express when the stock arrive. So sorry again for the delay.
    Premium and Exclusive STORE 2019-01-04
  • Answered
    Question
    hap******* 2019-01-03
    Answer
    Hi,

    Sorry there is a delay of shipment for the optical cable due to the holidays period. We will only received the optical cable in 1-2 weeks time. We will sent it to you via Q-Express when the stock arrive. So sorry again for the delay.
    Premium and Exclusive STORE 2019-01-04
  • Answered
    Question
    che******* 2019-01-01
    Answer
    Hi,
    Sorry there is a delay of shipment for the optical cable due to the holidays period. We will only received the optical cable in 1-2 weeks time. We will sent it to you via Q-Express when the stock arrive. So sorry again for the delay.
    Premium and Exclusive STORE 2019-01-03
    Question
    Can i purchase jus the cable?
    Answer
    Sorry we do not sell the optical cable separately.
  • Answered
    Question
    pat******* 2018-12-30
    Answer
    Hi, the Xiaomi sound bar is compatible with the Xiaomi TV. You can either connect the sound bar by spdif or bluetooth.
    Premium and Exclusive STORE 2019-01-03
  • Answered
    Question
    fra******* 2018-12-27
    Answer
    Dear Customer,



    Let me check and if we did miss out we will send it out to you so sorry about it.
    Premium and Exclusive STORE 2018-12-28
  • Answered
    Question
    bud******* 2018-12-13
    Answer
    Dear Customer,

    Yes the cable will be included.
    Premium and Exclusive STORE 2018-12-14
  • Answered
    Question
    bib******* 2018-12-12
    Answer
    Dear Customer,

    Warranty will be 3 months and the shipping will be 3-4 working days.
    Premium and Exclusive STORE 2018-12-12
  • Answered
    Question
    shi******* 2018-09-11
    Answer
    Dear Customer

    You can connect by AUX cable.
    Premium and Exclusive STORE 2018-09-11
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Policy & Notice
How to Return/Exchange