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MK DIGITAL MALL
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POWER MINISHOP RATE 90%
11.09

★ NEW ★ REMAX WK DESIGN POWER BANKS 10000 mAh 20000 mAh Customize Your Own Pictures


Customer who recommended this item
73
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
PRODUCT WARRANTY Seller Dec 13, 2016
How do I file for exchange/replacement/refund? Seller Apr 20, 2016
BULK ORDERS Seller Oct 16, 2015
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ★NEW ★ REMAX WK DESIGN POWER BANK 10,000mAH 20,000mAH Customize Your Own Pictures Design
BOOKMARK 1 2 3 4 5 6 7

Photo Review (34)

Customer Review (78)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 19, 2018 ato*** (SG SG)
Highly Recommend Jul 15, 2018 mou*** (SG SG)
Highly Recommend Feb 22, 2018 edd*** (SG SG)
Highly Recommend Jan 17, 2018 Ram*** (SG SG)
Highly Recommend Jan 03, 2018 sha*** (SG SG)
Highly Recommend Dec 08, 2017 bbo*** (SG SG)
Highly Recommend Oct 01, 2017 men*** (SG SG)
Highly Recommend Sep 12, 2017 inf*** (SG SG)
Highly Recommend Aug 20, 2017 yus*** (SG SG)
Netural Jul 04, 2017 jsm*** (SG SG)

Item Q&A(7)

Status
Question & Answer
  • Notice

    PRODUCT WARRANTY

    ALL ITEMS COME WITH 6 MONTHS PRODUCT WARRANTY (1-TO-1 EXCHANGE WITHIN 7 DAYS OF PURCHASE). THE WARRANTY DOES NOT COVER MALFUNCTIONS ARISING FROM :

    1. DAMAGES AS A RESULT OF OPERATION AND MAINTENANCE WHICH ARE NOT ACCORDING TO THE USER GUIDE

    2. ABRASION, CORROSION & DISCOLORATION DUE TO WEAR & TEAR AFTER REGULAR USAGE

    PLEASE LIASE WITH SELLER VIA Qoo10 INQUIRY REGARDING ANY WARRANTY CLAIM
    MK DIGITAL MALL
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end
    MK DIGITAL MALL
  • Notice

    BULK ORDERS

    We offer special price for bulk orders with free logo customization (if applicable). Please email us at qoo10.sales@mkdigitalmall.com regarding your order requirements. Thank you.
    MK DIGITAL MALL
  • Notice

    SINGPOST NORMAL MAIL DELIVERY INFORMATION

    For SingPost normal mail, the postman will deliver the parcel to your letterbox. For office address, please check if postman delivers to your office letterbox/office mailroom or building reception and ensure the address you provide has the correct information for successful delivery. No tracking is available for normal mail and there is risk of lost mail. Postman delivery is on working days only excluding weekends and public holidays and usually in the daytime. No specific timing arrangement is available.
    MK DIGITAL MALL
  • Notice

    TERMS OF PURCHASE

    (1) Missing delivery via Singpost normal mail :
    MK Digital Mall provided the option of Singpost normal mail to help our customers save on shipping cost. However, we advise customers to choose Singpost registered mail option for traceability purpose. Based on our records to date, Singpost normal mail has a 99% reliability rate (there is a 1% chance of missing delivery). All customers who choose Singpost normal mail should be aware that it is not traceable and parcel(s) might take up to 2 weeks to deliver.

    (2) Exchange/ Refunds :
    Exchange/Refunds are allowed within 7 days of purchase date. Items must be returned in original condition. Damaged item/ opened package will not be accepted. Customers need to give prior notice regarding their intention and will bear the cost of return shipping. Exchange/ Refunds will only be processed upon receipt of the returned item
    MK DIGITAL MALL
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    MK DIGITAL MALL
  • Answered
    Question
    lwl******* 2018-12-13
    Answer
    Private Enquiry
    MK DIGITAL MALL 2018-12-14
  • Answered
    Question
    sha******* 2017-12-21
    Answer
    Hi here are the details

    for WP-026 : 23X 80 X 166mm 424g

    WP-021 : 158 X 84 X 17 mm 376g
    MK DIGITAL MALL 2017-12-21
  • Answered
    Question
    Adm******* 2017-06-07
    Answer
    Hi, noted on your call to our number and have reserved the exchange piece for you.
    MK DIGITAL MALL 2017-06-07
    Question
    Thanks. The percentage number just started to change... so I will monitor it for a few days.
    Answer
    Hi, noted. Thanks.
    Question
    Hi Seller... I managed to charge the power bank to 100% yesterday and began testing the power bank today. Using my Samsung S7 edge, which has a 3600 mAH battery, I charged from 20% to 100%. However, the 10000 mAh power bank reduced from 100% to just 30% doing so. Is that at all normal? Either the power bank clearly does not have 10000 mAh capacity or something is faulty. Please advice.
    Answer
    Hi, you need to consider the power conversion rate which is regarded as efficiency. When power is transferred from a power bank , there is always loss due to resistance.Another factor you have to consider is the battery health condition of your device. The battery is strongest when it is new, with age and with charge cycles, the health of the battery keeps going down, and therefore lowers the amount of times the powerbank can charge your phone. Thanks.
    Question
    I understand what you are saying but these are generic theories. I have been recharging the power bank and while initially the percentage climb was pretty consistent, the indicator has since then been stuck at 96% for over 20mins. Still think it is working properly?
    Answer
    Hi there, no worries, pls drop by our office at 3 Ang Mo Kio St 62, #02-05 LINK@AMK, S(569139) to do an onsite verification and immediate 1-1 exchange if device is verified faulty. Our opening hours are Mon-Fri 10-6pm, closed on Sat, Sun & PH. Thanks.
    Question
    Not sure how you can say no worries , then qualify that you will exchange if device is verified faulty . I could waste my trip down again only for you to say product is ok. I would not know if device is faulty or just crappy. Guess I will have to test it further over the weekend before I head down (which will cost me time and money)... just please don't say no worries .
    Answer
    HI, noted, thanks
    Question
    Seller... I have been testing the power bank. Either the charging process is faulty or the percentage indicator is faulty. Just today... I use it to charge a device with only 1600mah capacity... and after 1hour and 10mins, the item is fully charged but the 10,000mah power bank went from 100% to just 15%! This is clearly not right. Would like to come over on Monday to change. Can you explain how you will verify if the power bank if faulty? What would you do and how long will this take?
    Question
    Just to add... the 1600mah device that I was charging is brand new... only charged twice before I test on the power bank. Something is really wrong with the power bank.
    Answer
    Hi, noted on receiving your call and will check your item when you come down. Thanks.
    Question
    Exchange for another power bank... used your wire to charge it. It has a good 25mins since then... but the indicator still remains at 70%... never moved a single percentage. This is a very bad sign. Did you exchange me a new power bank or a previously faulty and then refurnished one?
    Answer
    Hi, recommend to use the power bank first before initial charging as it is pre-charged from the power bank factory. Thanks
  • Answered
    Question
    Adm******* 2017-06-05
    Answer
    Hi, weight of WP-026 is around 420g, 530g with box. Measurements 23x80x166mm. Thanks.
    MK DIGITAL MALL 2017-06-06
  • Answered
    Question
    Adm******* 2017-06-05
    Answer
    Hi, model WP-026 supports fast charging of 2A. Thanks.
    MK DIGITAL MALL 2017-06-06
  • Answered
    Question
    me_******* 2017-03-27
    Answer
    HI ! The weight for WP-021 is 454G . Thank you
    MK DIGITAL MALL 2017-03-28
  • Answered
    Question
    cat******* 2017-03-05
    Answer
    Hi, do you mean the capacity of the power bank?
    MK DIGITAL MALL 2017-03-07
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