Please send a clear photograph of the damaged item(s) and a short description together with your name, contact number and order number to:
We will check and revert within 3 days on the exchange procedure.
1) we only provide exchange for genuine cases of damaged items. Items factory defects or damages by accidents will not be liable for exchange.
2) we will deliver the replacement item(s) within 3 days once it is confirmed to be our fault and no additional charges will be charged.
3) for wrong colors exchanges, buyers are allowed to exchange but have to pay for the courier charges prevailing. We recommend using Lalamove for this purpose.
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