OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SHORT SLEEVE HENLEY DRAWSTRING DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★
18.70

OB DesignOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SHORT SLEEVE HENLEY DRAWSTRING DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★


Customer who recommended this item
59
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller Apr 29, 2016
Non-receipt Claim issue (Did not receive the item) Seller Apr 29, 2016
How to submit return or exchange from the buyer's end? Seller Apr 29, 2016
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Cotton (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SHORT SLEEVE HENLEY DRAWSTRING DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY
BOOKMARK 1 2 3 4 5 6 7

Customer Review (63)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 15, 2019 chr*** (SG SG)
Highly Recommend Jan 11, 2019 sga*** (SG SG)
Netural Nov 22, 2018 ill*** (SG SG)
Highly Recommend Oct 09, 2018 ver*** (SG SG)
Highly Recommend Sep 17, 2018 chu*** (SG SG)
Highly Recommend Aug 20, 2018 chu*** (SG SG)
Highly Recommend Jun 24, 2018 emb*** (SG SG)
Highly Recommend Jun 18, 2018 Peg*** (SG SG)
Recommend Jun 16, 2018 bec*** (SG SG)
Recommend Jun 07, 2018 kia*** (SG SG)

Item Q&A(6)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Submission of claims
    -Any return or exchange of items will be applicable within 7 days upon receiving of the item.

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package and picture of orders with delivery information
    -Shipping fee will be incurred from seller end.

    Defective item issue
    -Provide picture of the defective area of the received item.
    -Replacement will be of same item, unless out of stock.
    -Shipping fee will be incurred from seller end.

    Any change of mind from buyer's end
    -Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
    -*No return and exchange for certain item(s) such as undergarment due to hygiene issue
    -Provide picture of the item to seller end.
    -Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
    OB Design
  • Notice

    Non-receipt Claim issue (Did not receive the item)

    -If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

    -We will check over the matter from our end.

    -Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
    OB Design
  • Notice

    How to submit return or exchange from the buyer's end?


    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

    -We will assess the claim issue with the provided picture and inform on the progress.
    OB Design
  • Answered
    Question
    eil******* 2018-07-10
    Answer
    Private Enquiry
    OB Design 2018-07-10
  • Answered
    Question
    fra******* 2018-07-03
    Answer
    Hi,

    Thanks for your message
    May I know which size you're prefer?

    Thank you
    OBDesign.sg
    OB Design 2018-07-03
    Question
    Hi, reduce to 2 sizes down..

    thank u.
    Answer
    Hi,

    Thanks for your message
    May I know do you want exchange the size to L for the order 262161768 - 262161775?

    Thank you
    OBDesign.sg
    Question
    yes please.
    Thanks seller.
    Answer
    Hi,

    Thanks for your message
    Some of the order in size L is currently not available
    262161769 - The smallest size for this clothing is size F
    262161770 - Ths size L is currently out of stock
    262161772 - Ths size L is currently out of stock
    262161774 - Ths size L is currently out of stock

    Thank you
    OBDesign.sg
    Question
    Hi there, sorry for my late reply.. for those out of stock, can i return and get refund? i will put all items together for your return at the same time when u send me the exchange..

    thank u!
    Answer
    Hi,

    Thanks for your message
    Can you please kindly return the clothing to:

    OBDesign
    2022 Bukit Batok St 23 #02-162
    Singapore 659527

    Can you put a paper into the parcel and write the RMA number: RMA102473. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).

    Please send back the clothing to us within 7 days. Please ensure all the return clothing is with the original condition and package, unworn, unwashed and unaltered. Non-fulfilment will result in item(s) being rejected and customers shall bear the return delivery charges.

    Thank you and please let us know if you have any questions and we will gladly help.

    OBDesign.sg
    Question
    buyer, ok, i will pack them and send u via singpost.. can u send me the return address? thanks
    Answer
    Hi,

    Thanks for your message
    We have mention the return address in last message

    Thank you
    OBDesign.sg
    Question
    Hi seller,

    pls note that i have sent back all the clothes.. this really cost me some money for the necessary, $15.40...
    pls resend/refund..

    Thank you
    Answer
    Hi,

    Thanks for your message
    We will update to you once we receive your return parcel

    Thank you
    OBDesign.sg
    Question
    Dear seller,

    i havent from you about my exchange or refund.
    Speedpost has confirmed you received my return parcel on 17July 16.40hr.

    Pls respond as it has been 3 weeks..

    Thank you.
    Answer
    Hi,

    Thanks for your message
    Can you give us the tracking number? We will check it for you

    Thank you
    OBDesign.sg
    Question
    Dear seller,

    Tracking ID: XR00001587735

    Thanks.
    Answer
    Hi,

    Thanks for your message
    May I know the shipping company?

    Thank you
    OBDesign.sg
    Question
    as per your message on 06 jul, written RMA and returned via smartpac singpost.
    Question
    as per your message on 06 jul, written RMA and returned via smartpac singpost.
    Answer
    Hi,

    Thanks for your message
    We will check our warehouse and update to you

    Thank you
    OBDesign.sg
    Question
    Hi, any updates??
    Answer
    Hi,

    Thanks for your message
    We have already arrange ship out your clothing from Taiwan and we estimate you will receive the parcel within next week

    Thank you
    OBDesign.sg
    Question
    Hi,

    is there any tracking number?
    Thanks.
    Answer
    Hi,

    Thanks for your message
    We will update the tracking to you by monday

    Thank you
    OBDesign.sg
    Question
    Dear seller,

    i finally received your parcel today. I returned all 8 purchased pieces, but only received 4 pieces today, what happened to the remaining 4 pieces? Pls update.

    Thanks.
    Answer
    Hi,

    Thanks for your message
    Some of the clothing are currently out of stock, do you want exchange to other design of clothing?

    Thank you
    OBDesign.sg
    Question
    Hi, if out of stock,
    pls refund..

    thanks.
    Answer
    Hi,

    Thanks for your message
    We will cancel the order are out of stock for you

    Thank you
    OBDesign.sg
    Question
    yes, pls cancel and refund that..
    thanks.
    Answer
    Hi,

    Thanks for your message
    We will cancel the order within this week

    Thank you
    OBDesign.sg
  • Answered
    Question
    kia******* 2018-05-29
    Answer
    Hi,

    Thanks for your message
    We will restock the item in afternoon

    Thank you
    OBDesign.sg
    OB Design 2018-05-30
  • Answered
    Question
    eil******* 2018-02-11
    Answer
    Hi,

    Thanks for your message
    We're apologize to inform you we're not sure for the accurate restock date for this clothing

    Thank you
    OBDesign.sg
    OB Design 2018-02-12
  • Answered
    Question
    geo******* 2017-05-24
    Answer
    Hi,

    Thanks for your message
    May I know which color you're prefer?

    Thank you
    OBDesign.sg
    OB Design 2017-05-25
    Question
    Hi, Black.
    Answer
    Hi,

    Thanks for your message
    We have already restock it

    Thank you
    OBDesign.sg
  • Answered
    Question
    kir******* 2017-02-14
    Answer
    Hi,

    Thanks for your message.
    May I know which order you're prefer to exchange the size?

    Thank you
    OBDesign.sg
    OB Design 2017-02-15
    Question
    Hi, order #204811585, deep blue dress XXL. Would like to exchange it to XXXL. Thanks!
    Answer
    Hi,

    Thank you for shopping with us. If the clothing you receive does not fit you, you are very welcome to return the clothing to us in exchange for another size or style of your preference. Please kindly understand that we will need to charge you a shipping fee of $3.99 to send your exchange clothing to you.

    Please ensure all the return clothing is with the original condition and package, unworn, unwashed and unaltered. Non-fulfilment will result in item(s) being rejected and customers shall bear the return delivery charges.

    Please request the RMA number with us if you’re prefer to exchange the clothing to us. Thank you and please visit our store for more new arrivals every week.

    Thank you
    OBDesign.sg
    Question
    Hi, thanks for the info. Please provide the address to return the item to, the contact person & the RMA number. Thanks!
    Answer
    Hi,

    Thanks for your message.
    Can you top up the shipping fee $3.99 to 3803232480 (tang hui joo) -UOB. Please send the receipt, transaction number, your bank account number and bank account holder name to us once you top up.

    Can you please kindly return the clothing to:

    OBDesign
    20 Kramat Lane United House #02-01A
    Singapore 228773

    Can you put a paper into the parcel and write the RMA number: RMA102010. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
    Thank you and please let us know if you have any questions and we will gladly help.

    OBDesign.sg
Ask Question
Address
2022 BUKIT BATOK STREET 23 #02-162

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Policy & Notice
How to Return/Exchange