Bundle of 3 x Sensodyne Toothpaste! Freshmint / Gum Care / Multi Care. 24/7 Sensitivity Protection!
2 items sold
7.68

On OfferBundle of 3 x Sensodyne Toothpaste! Freshmint / Gum Care / Multi Care. 24/7 Sensitivity Protection!


Customer who recommended this item
398
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Sensodyne Toothpaste 3 x 100g! Freshmint / Gum Care / Multi Care. 24/7 Sensitivity Protection! GSK Official Store!
BOOKMARK 1 2 3 4 5 6 7

Photo Review (185)

Customer Review (233)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 26, 2019 hoc*** (SG SG)
Highly Recommend Jun 20, 2019 ash*** (SG SG)
Highly Recommend Jun 14, 2019 see*** (SG SG)
Highly Recommend Jun 11, 2019 son*** (SG SG)
Highly Recommend Jun 10, 2019 sio*** (SG SG)
Highly Recommend Jun 09, 2019 and*** (SG SG)
Highly Recommend Jun 09, 2019 est*** (SG SG)
Highly Recommend Jun 09, 2019 ail*** (SG SG)
Highly Recommend Jun 08, 2019 kka*** (SG SG)
Highly Recommend Jun 06, 2019 ben*** (SG SG)

Item Q&A(18)

Status
Question & Answer
  • Answered
    Question
    are******* 2019-06-30
    Answer
    Dear Valued Customer,

    Please allow us to first sincerely apologize for the inconvenience this has caused you. Such experience is completely against our company's wish to provide to our valued customers like you.

    As per checking here, our relevant team is now preparing the delivery of the missing item. We will notify you as soon as the parcel is ready for delivery together with the tracking number.

    Again, our sincere apology for this. Rest assured that this is not being taken lightly and that all necessary actions has been taken by us to make sure that such an event will not happen again in your future purchase with us. Thank you for the patience and understanding.

    Thank you for your continued support in our GSK SG Official Store and have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-07-01
    Question
    Hi, I’ve received the 2nd set today. Thanks.
    Answer
    Dear Valued Customer,

    Thank you very much for confirming. We apologize again for what happened and we assure you that this won't happen again in the future.

    May you have a great weekend ahead!

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    Ari******* 2019-05-22
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Firstly, we do not intend to harass you we just want to coordinate this with you so we can resolve this issue as soon as possible, we are trying to explain to you that we can process the refund but first let us pick up the nearly expire item so we can coordinate this to the relevant department and resolve this issue. Now may we know when and where can we pick up the nearly expire item? Please coordinate accordingly

    Please be advised regarding the delay in delivery as we are still waiting for the stocks of (SENSODYNE DEEP CLEAN TP 1X100G) to arrive in the warehouse. However, as per your request, we will process the cancellation on your other order.

    Thank you for your patience and understanding.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-05-23
    Question
    I WANT MY REFUND!
    Answer
    Dear Valued Customer,

    Good day. We are much willing to process your refund, but first, can we pick up the item? May we know when and where can we pick up the nearly expire item? Please coordinate accordingly so we can resolve this issue as soon as possible.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    bec******* 2019-05-04
    Answer
    Dear Valued Customer,

    Firstly, allow us to apolgise for the trouble. We can certainly understand your frustrations and to be honest, we are as much as frustrated as you are as this is not the kind of experience we wish to provide to our valued customers like you.

    In line with this we already inform and coordinate this to our relevant team. Please be advised that we already reschedule the pick on Thurs 9 May, between 9am-2pm

    Again we apologise for the trouble.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-05-06
    Question
    Sorry, I won't be home the day. There's nobody at home to receive the items. I will only be home at about 7pm everyday this week. If u need to deliver BTW 9am and 2pm. Only weekends is possible.
    Answer
    Dear Valued Customer,

    Good day. Thank you for the information. Our sincere apology for the inconvenience caused. We are glad to inform you that we already inform and coordinate this to our relevant team. Please be advised that we already reschedule the pick on Saturday 11 May, between 9am-2pm

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Waited for whole morning. It's 12.11pm. Still no delivery. I need to go out to run an errand so I am really frustrated that your delivery guy is not here. It is not fair for me to wait indefinitely the whole morning and afternoon.
    Question
    It's 2pm now. Still no sign of any delivery. I had to forgo an appointment to wait for your delivery people. Super fed-up when nobody turn up.

    Your repeated apologies and assurance were just empty promises. If your company has no intention to compensate the shortfall, Pls say so. Do not waste 2 days of my precious time on fruitless wait.

    Very very very unprofessional. Maybe you feel that I am a one time buyer and couldn't be bothered. Be sure that I will put this in my feedback to warn other buyers and I will give feedback to Qoo10 of your company's poor service.
    Answer
    Dear Valued Customer,

    Good day. We apolgise for the trouble. Please be advised that we already inform and coordinate this to our relevant team and expect a call from Urbanfox to confirm the pickup date.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Your delivery has picked up the wrong order. So when will I be getting my 2 PS of 160g toothpaste. When will that happen. Or do I hv the wait indefinitely.
    Question
    What I meant is they hv recovered the 2pc of 100g toothpaste. So when will I be getting my 2pc of 160g.
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant team and we will get back to you the soonest.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    The despatch guy's name is wan. He picked up the item on 19 may. Due to some miscommunication with neighbour, the package was not picked up earlier. I retrieved the package and contacted wan who then picked up the package on Sunday.
    Answer
    Dear Valued Customer,

    Good day, Thank you for bringing this to our attention. We apologize for this inconvenience. Please be advised that we already notified the relevant department to resend the 2 x Sensodyne Fresh Mint Toothpaste 1x160g . Once verified, we will immediately send it out to you.

    May we humbly ask for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    It's five days since the pickup. How much longer am I expected to wait for my products.
    Question
    You hv changed my status of delivery without allowing to click confirmed delivery, thus depriving me of my Qo10 points and tickets.
    I did not want to click confirmed delivery until I hv received all the products after almost a month. Also, u oso deprived me of giving my feedback to warn others of the poor service u hv received. Very unprofessional. I think consumers should get to hear both negative and positive feedback.
    Answer
    Dear Valued Customer,

    First of all, please allow us to sincerely apologize for the inconvenience this has caused you. We know how frustrating this may have been, and to be honest, We are frustrated as you are since this kind of service is extremely against our company's goal on what to provide to our valued customers like you. Please be advised that this has been escalated to our higher management as well as to our logistic partner.

    Again, our sincere apology for this. Please do understand that all of your feedbacks are being accounted for to make sure that this will not happen again in your future order with us. Have a wonderful Monday.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    car******* 2019-05-03
    Answer
    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Sensodyne Fresh Mint Toothpaste 1x160g and Sensodyne Gum Care Toothpaste 1x160g) to arrive in the warehouse. hopefully within this month, we get the new stock.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-05-03
    Question
    Any updates on delivery of the remaining items?
    Answer
    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    car******* 2019-04-23
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. We are glad to inform you that our relevant department is already working on this, you may expect to receive your remaining item by next week. Please notify us once you received the missing items.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-04-25
    Question
    Still no news on the remaining items. If u r not able to fulfill the order, just arrange for a refund. I dont hv the time to keep chasing for the remaining items.
    Answer
    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    esc******* 2019-04-20
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. We are glad to inform you that our relevant department is already working on this, you may expect to receive your remaining item by next week. Please notify us once you received the missing items.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-04-22
    Question
    hi
    i still haven't receive
    is it already sent out?
    Answer
    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (Sensodyne Gum Care Toothpaste 1x160g) to arrive in the warehouse.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Can you advise estimated date of delivery?
    Answer
    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    gsi******* 2019-04-20
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. We are glad to inform you that our relevant department is already working on this, you may expect to receive your remaining item by next week. Please notify us once you received the missing items.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-04-22
  • Answered
    Question
    Suy******* 2019-04-19
    Answer
    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. We are glad to inform you that our relevant department is already working on this, you may expect to receive your remaining item by next week. Please notify us once you received the missing items.

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    GSK Official Store 2019-04-22
    Question
    Hi any updates? It's been 2 weeks
    Answer
    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    Question
    Hi there has been no notification so far. When checking status of redelivery, there are no details.
    Answer
    Dear Valued Customer,

    Good day. Thank you for having time to message us. We checked and we noticed that your parcel was tag as Departed Hub as of 10 May 2019, 10:52 am
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM304344098709708990
    Please notify us once confirmed delivered.

    Your patience is greatly appreciated. Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
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