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[ORIGINAL SOURCE] 250ml Shower Gel Coconut and Shea Butter/Mint and Tea Tree/Vanilla Raspberry
12 items sold
4.90

[ORIGINAL SOURCE] 250ml Shower Gel Coconut and Shea Butter/Mint and Tea Tree/Vanilla Raspberry

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Customer who recommended this item
43
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
One Mart-Qxpress & QPRIME Delivery Policy Seller May 02, 2018
~BULK ORDER~ Seller Nov 25, 2017
(Return/Exchange/Refund Policy) Seller May 13, 2015
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description [ORIGINAL SOURCE] 250ml Shower Gel Coconut and Shea Butter/Mint and Tea Tree/Vanilla Raspberry
BOOKMARK 1 2 3 4 5 6 7

Photo Review (19)

Customer Review (46)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 03, 2018 gjl***
Highly Recommend Mar 14, 2018 yul***
Recommend Mar 10, 2018 kho***
Highly Recommend Dec 21, 2016 gen***
Highly Recommend Dec 01, 2016 sha***
Recommend Nov 23, 2016 sea***
Highly Recommend Oct 15, 2016 tot***
Recommend Oct 11, 2016 RPT***
Highly Recommend Sep 18, 2016 sug***
Highly Recommend Sep 11, 2016 abi***

Item Q&A(7)

Status
Question & Answer
  • Notice

    One Mart-Qxpress & QPRIME Delivery Policy

    Qpress Delivery Fee From $3.5
    Weight(Kg) Shipping Rate
    0~10 $3.90
    10~20 $5.90
    >20 $7.9

    Qprime is Free shipping for purchasing over $50 Only.
    Qxpress and Qprime are different shipping method and the purchasing amount are not able to be merged.

    Kindly take note below info:
    1. Upon receiving your order, we strive to hand your parcel to Qxpress in 24-48 hours and they will aim to deliver it to you by the next 24-48 hours.
    2. Do note that Qxpress is unable to deliver at specific timings base on Qxpress standard (eg, between 10-11pm). And we do not accept any specific timing delivery request.
    3. There is no delivery on Sundays and public holidays.
    4. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
    5.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.

    ONE MART
  • Notice

    ~BULK ORDER~

    If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
    *With Min. Order
    *COD
    ONE MART
  • Notice

    (Return/Exchange/Refund Policy)

    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
    ***Exchange Policy***
    For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    ONE MART
  • Notice

    (Usage of Order Tracking no.)

    For Tracking no. beginning with ONE
    eg. ONEQOO12345678
    Proceed to www.ninjavan.sg to track your order!

    For Tracking no. beginning with SGP
    eg.SGP12345678
    Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
    ONE MART
  • Answered
    Question
    RPT******* 2016-10-04
    Answer
    Dear Customer ,
    The current batch of this stock is expiry in Mar 2018.
    Thank you for asking.
    ONE MART 2016-10-05
  • Answered
    Question
    him******* 2016-06-23
    Answer
    Dear Valued Customer,

    We understand that there has been some delay and error in your order. We apologise for that, we will be implementing a better system to monitor the orders from Qxpress warehouse.
    Some of you may experience a long delay. Those orders will be reprocessed again tomorrow to send out all the item. Should the item be Out of stock you will be informed.
    Those that exprienced dove missing bottle please send a pic and raise a non receipt claim. We discover a technical error that caused this we sincerely apologise for that. We will make necessary amendments.
    Those that require a refund will need your help to process a refund we will process it accordingly.
    Other inquiries please bear with us for 1-3 days for us to clear our on hand tasks to provide better future service.
    Once again we sincerely apologise for this experience we will aim to serve you better, Thank you for shopping with us.

    One Mart
    ONE MART 2016-06-27
  • Answered
    Question
    him******* 2016-06-17
    Answer
    Dear Customer,

    So sorry for this very late reply !

    As we just take over Customer Service from previous team, please let us know if you already solve the issue ,or is there anything we would still assist you ? :)
    ONE MART 2016-06-29
    Question
    I am still waiting for my items actually, not one has arrived.
    So the issue is still very much open.

    These are my order no:
    (Original order date: June 7, 2016)

    176637579
    176637580 (qty: 2)
    176637581
    176637582
    176637583
    176637584
    Answer
    Dear Customer,

    Our warehouse will put your order priority to processing now , if we wouldn’t fulfill by this week, we will contact you regarding refund this weekend !

    So sorry to keep you waiting so long !
  • Answered
    Question
    yan******* 2016-05-13
    Answer
    Dear customer,

    Thanks for your enquiry.

    We have placed order with our supplier however at the moment we do not have an exact date as to when the items will arrive.

    Do stay tune to our page as once the item arrive we will update our page and have it available for sale immediately.

    Best Regards
    ONE MART 2016-05-16
  • Answered
    Question
    lin******* 2016-02-27
    Answer
    Dear Customer,
    Apologies on the delay has the items that you have purchased one of item is out of stock at the moment for the Laurier Pantyliner Active Fit Non Perfumed 40s. KIndly advise if you would like to replace it with other item or we refund this item and ship out the rest. Our main supplier also no stock at the moment,
    Thank you.
    ONE MART 2016-03-01
  • Answered
    Question
    tan******* 2016-02-06
    Answer
    Dear Customer,
    We just resume operation today.
    Apologies on the damage during the delivery by qxpress.
    Kindly state the items you want us to replace we will arrange for redelivery for the items to be exchanged via ninjvan the soonest.
    Thank you!
    ONE MART 2016-02-10
    Question
    The item that spill all over is lemon and tea tree.
    Just to let you know, the other two bottle did not spill but it kept leaking as the cap inside had the lemon body wash inside and I didn't know. After I rinse the bottle on the outside, I put on towels to dry and the remaining lemon soap inside the cap spill all over my clean towels and floor. You caused me alot of trouble!
    Answer
    Dear Customer,
    When we shipped out all were in good condition.
    Items were damaged by qxpress while delivery.
    We apologize on behalf of qxpress and will send the replacement to be done. Kindly keep the damaged bottles aside we will send someone to collect and send over the replacement.
    The items to be replace is
    1. [ORIGINAL SOURCE] Shokubutsu:250ml Lemon and Tea Tree Shower Gel
    Kindly advise if there's anymore items damaged to be replaced?
    Thank you.
    Thank you.
    Question
    I expect the item to be delivered. I'm a fair person I won't take advantage and make you exchange everything. Just make sure you send and ask the qexpress to leave item at shoe rack. And no such thing as exchange who would keep an empty bottle do I seem like an auntie who keeps empty bottles so I can give empty bottles to you whenever you ask? You send the bottle over and replace it. No one to one exchange. It's already visible in photo You replace ur delivery method else you will be paying more to customers than earning.
    Answer
    We just ask you to confirm the item again before we sent an replacement.
    Its our policy to collect back Damaged items back to do an exchange for a proof.
    If that is the case that all have been spilled an its empty bottle we wont need that. The picture sent was not clear has it was in the plastic bag that is the reason we ask for the exchange.
    But its okay we will send the replacement just confirm its just one bottle [ORIGINAL SOURCE] Shokubutsu:250ml Lemon and Tea Tree Shower Gel?
    And we wont be liable for any missing items that has been left on your shoe rack.
    Kindly take note.
    Thank you.
    Question
    Item not received
    Answer
    We just shipped out today.
    You will receive your item by monday vis ninjavn.
    We have ship out your item already.
    Thank you!
  • Answered
    Question
    aja******* 2015-10-30
    Answer
    Dear Customer, the expiry is 10/2017. Thank you.
    ONE MART 2015-11-09
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Address
PRINT CENTRE 2 JURONG PORT ROAD PC1 #03-01 One Mart
Available during
MON~FRI: 10:00am ~ 6:00pm SAT,SUNDAY & PH Off
Policy & Notice
How to Return/Exchange