OSA Flagship Store
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Eye Protection LED Table Lamp / Cold Warm Natural Night Mode / Brightness Adjustable
10 items sold
25.90

OSA FLAGSHIP STOREEye Protection LED Table Lamp / Cold Warm Natural Night Mode / Brightness Adjustable

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Customer who recommended this item
406 (Based on 455 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Important notes to enjoy Free Singpost/Qxpress Shipping Seller 2016-05-01
How to file for exchange/replacement/refund? Seller 2016-04-19
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (169)

Customer Review (455)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 05, 2018 koh***
Highly Recommend May 04, 2018 adr***
Highly Recommend May 04, 2018 dev***
Highly Recommend May 03, 2018 and***
Recommend May 03, 2018 twe***
Recommend Apr 25, 2018 cho***
Recommend Apr 08, 2018 wee***
Recommend Apr 07, 2018 Pan***
Highly Recommend Apr 06, 2018 adr***
Recommend Apr 04, 2018 car***

Item Q&A(26)

Status
Question & Answer
Date
Member
Notice
Seller

We offer free Singpost/Qxpress delivery if you purchase value exceeds $20/40 in our shop. In order to enjoy this promotion, important things to take note and follow:

- All items must be under the same cart number
- All purchases must use same shipping method (either Singpost or Qxpress), otherwise system will not be able to waive the shipping fee for you.

**Please note we would pack your orders according to the order list. Hence we will not know if you have purchase more than $20/40. It is important to follow the above procedures for system to auto calculate.

If above procedures are not followed and shipping fee is incurred, seller will not be doing any refunds.

Notice
Seller

-Any return/exchange of items will be applicable within 7 days upon receiving of the item


Any shortage of item or wrong item received
>Provide picture of the item contents within the parcel package
>Provide picture of the parcel package with the delivery information.


Defective item issue
>Provide picture of the defective area of the received item
>Provide video of the non-functioning of the product. (For electronic products)


Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
-30% restocking and handling fee will be charged

Answered
2018-02-13
cal*******
User

I am excited to receive a replacement table lamp as a power cable was not included in last week delivery. But I haven’t received it yet. How long does it take to deliver?

User

Dear buyer, the adapter was sent recently. It should be delivered to your letterbox soon

User

I have received the adapter today. Thanks seller.

User

Thank you

Answered
2018-02-08
cal*******
User

Hi,
I have just received the table lamp and found out there is no power cable inside the box.
When it was delivered, the bottom of the box was opened.
Please take a look the attached photo.
Please send me the missing power cable by next week or I will return this item.

User

Dear buyer, sorry for the missing power cable. Replacement has been sent today.

Answered
2017-03-27
Ong*******
User

Hi seller I had order the eye mask but I had not received it till now.My order no 210239337.Thanks

User

Dear buyer, we have checked and confirm that your parcel has been sent recently to the address provided by you. If the address is correct, please kindly allow some more days for Singpost to deliver your parcel to you letterbox.

User

Hi seller the sing post lady had just given me the parcel and thank u very much.I will click confirm delivery now.

User

Thank you

Answered
2017-03-18
cho*******
User

Hi, I had left you memo when I purchase the item to ask for delivery only after 21 March onwards.Pls ensure the same. Thanks.

User

Yes, already make a remark to Qxpress

Answered
2016-09-29
she*******
User

Dear Seller,

Just ask if you can give me an English version of the Manual so that i can easily understand and operate the Steam Eye Mask. You can just email a copy to sherlina_ql@yahoo.com.

Thanks and Regards,
Lina

User

Dear buyer, we dont have english manual. It is very easy to use. Just plug the USB cable to powerbank/pc/wall plug. It will auto heat up very soon and you could use it.

Answered
2016-09-25
tat*******
User

How to use the eye mask? Is the cable same as the samsung phone cable?

User

Dear buyer, yes, same usb cable. Just plug to any powerbank/pc/wall plug to use.

Answered
2016-06-04
she*******
User

bought this mask but was wondering how to wash the mask (cloth)???

User

Dear buyer, pls clean it with wet tissue.

Answered
2016-06-02
hsi*******
User

Hi,

Is it a charge and then use... or I must use it while charging at the same time?

User

Dear buyer, you must use it while charging at the same time

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Policy & Notice
How to Return/Exchange