TiffanyAndMom
TiffanyAndMom SG Join Fellow
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GOOD MINISHOP RATE 90%
[PJSET1A] 0-4Y Baby Kids Pyjamas Clothes *Premium Quality / Newborn / Toddler
51 items sold
6.59

[indonesia][PJSET1A] 0-4Y Baby Kids Pyjamas Clothes *Premium Quality / Newborn / Toddler


Customer who recommended this item
339
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%
Shipping fee is free when purchasing above US$36.60 in a cart.
Surcharge can be added according to country.
  • US$6.59
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  • US$7.32
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  • US$6.52
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Notice

Subject Register Date
IMPORTANT!! SHIPPING / DELIVERY MODE Seller Feb 02, 2017
REFUND & EXCHANGE Seller Feb 02, 2017
Manufacturer/
Place of origin
indonesia Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Premium Quality Baby Clothes / Toddler Pyjamas / Newborn Pyjamas / Soft Material / Cute Design / Cheap Price
BOOKMARK 1 2 3 4 5 6 7

Photo Review (96)

Customer Review (324)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 08, 2019 cla*** (SG SG)
Highly Recommend Sep 03, 2019 pei*** (SG SG)
Highly Recommend Aug 30, 2019 elt*** (SG SG)
Highly Recommend Aug 28, 2019 tin*** (SG SG)
Highly Recommend Aug 25, 2019 nin*** (SG SG)
Highly Recommend Aug 22, 2019 dal*** (SG SG)
Highly Recommend Aug 21, 2019 lin*** (SG SG)
Highly Recommend Aug 03, 2019 zua*** (SG SG)
Highly Recommend Aug 02, 2019 sya*** (SG SG)
Highly Recommend Aug 01, 2019 Han*** (SG SG)

Item Q&A(15)

Status
Question & Answer
  • Notice

    IMPORTANT!! SHIPPING / DELIVERY MODE

    Dear Buyer,

    Please CHOOSE the delivery mode accordingly (Normal Mail / Qxpress) when you place your order!

    We have revised the minimum order for free delivery to be the same.
    >50 SGD -- free delivery regardless of [Normal Mail] or [Qxpress].

    Your package will be dispatch 1-2 working days after your payment is confirmed.

    [Delivery Time]
    Singpost Normal Mail: 3-15 Working Days.
    Qxpress Delivery: 2-3 Working Days.

    Please note that seller will not be responsible and no-refund in case lost mail of NORMAL MAIL delivery.
    Thus, we recommend you to use Qxpress Courier Delivery.

    We will provide the Photo-proof of delivery upon request.
    Please message our page or email to sales.tiffanyandmom@gmail.com.
    Working hours Mon-Fri 9-6pm, we will response within 24 hours.
    For weekend / public holiday will be slower response.

    Hope you have a pleasant experience shopping with us!
    Thank you.
    TiffanyAndMom
  • Notice

    REFUND & EXCHANGE

    [Refund]
    All sales transaction is final, thus we don't allow any refund!

    [Exchange]
    For exchange, please message our page or email to sales.tiffanyandmom@gmail.com.
    Working hours Mon-Fri 9-6pm, response within 24hours.
    For weekend/public holiday will be slower response.

    Please state your name, order#, photo of the item you like to be exchanged.
    Appreciate if you can show us the good manner when request to exchange.

    Shipping fee of back/forth of package will be paid by buyer unless it's seller's mistake.

    We don't accept below:
    1) Over 7 days from receiving item.
    2) If items are open / used or damaged or tag / sticker is torn.
    3) Sending item without prior contact - please contact us before request to exchange!
    4) made a very negative comment in our page then ask for refund/exchange.

    Hope you have a pleasant experience shopping with us.
    Thank & happy shopping!
    TiffanyAndMom
  • Answered
    Question
    Gar******* 2018-12-15
    Answer
    sure will do.
    u will get it within nx 2 working days thx u!!
    TiffanyAndMom 2018-12-15
  • Answered
    Question
    Gar******* 2018-12-15
    Answer
    yes. pls choose qprime or qxpress. we sent out package same day or nx day during working day. so yes if u order now, u can get item by nx Tuesday. tx
    TiffanyAndMom 2018-12-15
  • Answered
    Question
    acy******* 2018-12-07
    Answer
    dear buyer,

    your order already sent out by normal mail with photo proof of delivery as per picture sent earlier.
    That is as per your order delivery mode options that u choose. and we post at the same day on you order day.

    if you didn't rcv ur package due to loss of normal mail, seller will not be responsible as we already provided delivery proof.

    thanks

    TiffanyAndMom 2018-12-07
    Question
    Seller, I did sent a message immediately right after I submitted my order and requested for qexpress shipping. Your reply was as below!
    dear buyer,
    >50 sgd free ship normal mail
    >80 sgd free ship by qxpress.
    thanksItem Q&A 오후 12:43

    My order is around $50 and I insisted to have it sent by qexpress and even willing to top up the cost differences but you ignore my request!

    I have not received my order till now. Do resend my order!
    Answer


    you place an order on 11am, you send out msg to us via qoo10 page on 11+ you only asking if it is free qxpress delivery? and you request chg for qxpress on 2pm.

    We already sent out ur package right after we rcvd ur order (lunch time, before ur msg to chg).

    pls note the update of shipping in the system is not automatically update by system as u choose normal mail.
    Seller do the bulk update every night (end of the day) manually.

    and this qoo10 message app is not whatsapp that notify us every time there is a new message. we said in our page that we will response within 24 hours.

    pls choose the delivery method accordingly when u made an order and don't put the blame to us.
    Question
    It ONLY says order above $50 will be free shipping . And there isn't any indication AT ALL ON THE FOLLOWING MESSAGE!

    dear buyer,
    >50 sgd free ship normal mail
    >80 sgd free ship by qxpress.
    thanks

    I don't think that this is fair to us as buyer as well!
    Answer
    Dear Buyer,

    it is stated in the msg:
    more than 50 sgd free ship normal mail
    more than 80 sgd free ship qxpress

    and you choose normal mail when placing your order as per our record in qoo10 system.

    Pls note during this peak festive season, normal mail delivery can take up to 1month.

    Thanks
    Question
    The point is - as a responsible seller, you should make things more transparent by putting the message under your q&a. I selected normal mail during the online order process thinking that the option doesn't really matter since my order is $50 and is going to be free shipping. I have never have any seller ship via normal mail for $50 items.

    I only know about the details of the shipping method after I sent in my enquiry and that is after I have submitted my online order. I sent in my message immediately to inform that I would like to opt for Qexpress since I would like to have a tracking number. I mentioned that I have encounter lost mail via normal mail before.

    A total disappointing shopping experience with your store.
    Answer
    wow...
  • Answered
    Question
    val******* 2018-07-09
    Answer
    Dear Buyer,
    Can If u choose qxpress delivery, u order today before 7pm, it should be delivered to you by wed or Thurs.. Thanks
    TiffanyAndMom 2018-07-09
    Question
    Noted with thanks
    Question
    Order have been place. Cart no. : 119986871
    Thanks
    Answer
    Noted. will send out your package tomorrow. thx u for your purchase
    Question
    Thank u
    Answer
    thanks
  • Answered
    Question
    hui******* 2018-02-22
    Answer
    Private Enquiry
    TiffanyAndMom 2018-02-23
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Unanswered
    Question
    tac******* 2017-12-13
    Answer
    Private Enquiry
    TiffanyAndMom 2017-12-17
    Question
    Private Enquiry
  • Answered
    Question
    pei******* 2017-09-08
    Answer
    Hi. Pls leave name and contact# we will msg u back. Thx u
    TiffanyAndMom 2017-09-09
  • Answered
    Question
    cha******* 2017-08-17
    Answer
    Private Enquiry
    TiffanyAndMom 2017-08-17
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