- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
- Debit or Credit Card only
- Buy Now Pay Later
- Work with any Visa/Mastercard debit or credit card
- Requires a minimum purchase of $25
- Split your purchase amount into 3 payments, due monthly
Qxpress - US$19.50 ~
Free shipping over US$36.80 purchase.
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Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ firstname.lastname@example.org ] and we will gladly assist onto your case and help to process the refund.
Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's endHow to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress
Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the itemAny shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller endDefective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end
Delivery options1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.Regarding Delivery by Qxpress (Monday - Friday)You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/Qxpress Tel. No.: +65-6434-8400Qxpress Email: email@example.comPlease note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
Dear Customers ,1)Please check all items purchased from us upon receiving.2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.4)Exchange items must be mailed to address stated at the back of our envelope.5)Buyer will pay for all additional shipping costs.6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .7)Free Gifts from our promotion are not entitled to any Warranty.
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Item received late no free gift seller didnt inform
there is no stock till one bag was received Had to request for refund😡😡😡😡 So disappointed Feel cheated and delivery was imposed not fair Ordered three bags received one
Design:Emporium | Color:Red(+S$11) | FREE GIFT:Yes
Bag is bigger than expected. Good condition
Design:Classic (Mini) | Color:Dark Green(+S$5) | FREE GIFT:Yes
Fast delivery. Hope this is authentic.
Design:Anello-2 Ways Bag | Color:Camo(+S$10) | FREE GIFT:Yes
1) abello 2-way bag > ordered black, received navy, quality below expectations
Design:Anello-2 Ways Bag | Color:Black(+S$10) | FREE GIFT:Yes
Order navy but came black color. Bag is still good.
Design:Anello-2 Ways Bag | Color:Navy(+S$10) | FREE GIFT:Yes
Design:Fold Shoulder Bag | Color:Black(+S$4) | FREE GIFT:Yes
Design:Classic (Mini) | Color:USA(+S$5) | FREE GIFT:Yes
Design:Classic (Mini) | Color:Hot Pink(+S$5) | FREE GIFT:Yes
Design:Classic (Mini) | Color:Black(+S$5) | FREE GIFT:Yes
Design:Classic (Large) | Color:Camo|Black(+S$9) | FREE GIFT:Yes
Design:Classic (Large) | Color:Orange(+S$9) | FREE GIFT:Yes
There isn’t any posted question about item.