Min. $200.00 Purchase7 days from issued date
Min. $120.00 Purchase7 days from issued date
Min. $60.00 Purchase7 days from issued date
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Qxpress - $30.44 ~
Free shipping over $35.00 purchase.
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Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ firstname.lastname@example.org ] and we will gladly assist onto your case and help to process the refund.
Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's endHow to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress
Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the itemAny shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller endDefective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end
Delivery options1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.Regarding Delivery by Qxpress (Monday - Friday)You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/Qxpress Tel. No.: +65-6434-8400Qxpress Email: email@example.comPlease note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
Dear Customers ,1)Please check all items purchased from us upon receiving.2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.4)Exchange items must be mailed to address stated at the back of our envelope.5)Buyer will pay for all additional shipping costs.6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .7)Free Gifts from our promotion are not entitled to any Warranty.
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Good! Like the bags immediately
Design:Multiborder BackPack | Colour:Navy(+S$9) | FREE GIFT:Yes
Great products! Love them. Highly recommended.
Design:Simple Backpack | Colour:Khaki Green(+S$5) | FREE GIFT:Yes
Received in good condition
Design:Tote Boston (Large) | Colour:Navy(+S$8) | FREE GIFT:Yes
V nice colour and looks authentic. Am v happy with the bag
Design:Classic (Large) | Colour:Wine(+S$9) | FREE GIFT:Yes
Item well received. Bought for mommy and glad she loves it.
Design:Leather (Large) | Colour:Camel(+S$12) | FREE GIFT:Yes
Design:Classic (Mini) | Colour:Crazy(+S$5) | FREE GIFT:Yes
Design:Leather (Mini) | Colour:Navy(+S$10) | FREE GIFT:Yes
Design:Emporium | Colour:Camel(+S$11) | FREE GIFT:Yes
Design:Classic (Mini) | Colour:Coral Pink(+S$5) | FREE GIFT:Yes
Design:KidsBackPack | Colour:Mix B(+S$6) | FREE GIFT:Yes
Design:PU Boston Tote | Colour:Brown(+S$10) | FREE GIFT:Yes
Design:Classic (Large) | Colour:Sax(+S$9) | FREE GIFT:Yes
We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402
When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
Hi, Do you have stocks of Anello Multiborder Backpack (Navy) color. I want to order 2 sets. Thanks
only 1 left
Hi Seller,May I know if the Classic (Mini) design Sax colour comes with back zip and side pockets?
Does it have back zip and side pockets?
Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)no side pocket(Nov 03, 2017 11:08)
If no side pockets, I would like to cancel my order with the cart no. 114305207. Thank you.
Hi i would like to know what are the following colours for canvas large backpack (with backzip). They are not shown on the items.Colour: 1. Sax2. Blue - is it toyal blue? Pls reply fast as i woud like to order quickly. Thanks.
hi Any replies?? thanks
hi, sax is the light blue, blue is royal blue. thanks
Do you have Mini Shoulder Bag Camo?If i order on 15Oct, can i get it before 19th Oct?
When is the WEB Limited going to have stock?
sorry no at the moment. thanks
hi. i have send you messages for 3 weeks now regarding my item that i did not recieve.. and you only reply the same msg everyday.. i even send u the pictures of it. are you guys really going to send it or not, otherwise refund my money. don't make me wait everyday.. or do u even have no plan to send it all? please reply asap and not the same msg I'm getting everyday.. going to be 1 month next week already.. not so reliable.. my order number 218970953 and it's $26.90 for your information. not easy to let go of this amount
Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)replied. thanks(Jul 11, 2017 00:48)
There isn’t any posted question about item.