FlyDigital House
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[xiaomi]Portable QI Wireless Charger Power Bank USB Wireless Dual Way charge Power Bank 10000 mah Free Gift

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Subject Register Date
Exchange/Return Policies Seller May 18, 2016
How do I file for exchange/replacement/refund? Seller May 18, 2016
Place of origin
xiaomi Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(0)

Question & Answer
  • Notice

    Exchange/Return Policies

    Exchange/Return Policies

    Process for exchanging

    1. Please send a Qpost inquiry with the affected order number together with photo evidence.
    a. Qpost inquiry can be sent from Qoo10 app -> recent orders -> contact seller.
    b. Item listing page -> Question and answer -> Email Inquiry

    2. Evaluation will be done within 2 working days

    3. Buyers will need to send the item back for evaluation.

    4. Once evaluated:

    a. For Exchange, Replacement will be send via registered mail

    b. For Refund, refund will be processed after evaluation

    Exchange requirements

    · Buyer will need to provide the order number

    · Photo evidence of the (defective) item

    · Must be within 7 Days from Delivered/Collection Date

    * FlyDigital House reserve the rights to reject any exchange or refund for opened or used product.
    FlyDigital House
  • Notice

    How do I file for exchange/replacement/refund?

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.

    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.

    *FlyDigital House reserve the rights to reject any exchange or refund for opened or used product.
    FlyDigital House
  • FAQ

    Is Singpost normal mail safe?

    It is not recommended to opt for Singpost normal mail as every month we have genuine cases of lost parcels via normal mail. We STRONGLY RECOMMEND AND ENCOURAGE all our customers to select registered shipping option (eg. Qxpress, Smartpac or Singpost Registered Mail) to ensure safe and timely delivery of your orders. Normal Mail may be an affordable shipping option, however you will be exposed to the risk of damaged/lost orders. Normal Mail DOES NOT have any tracking number, thus Singpost will not be responsible and will not be able to track your orders. Just for sharing. below is the news about the postman being caught for throwing parcels into rubbish bin. https://www.8world.com/news/singapore/article/singpost-throw-away-mail-394991
    FlyDigital House
  • FAQ

    Why I have not received my normal mail parcel after 7 working days?

    Normally Singpost normal mail will take 3-7 working days to reach (excluding Saturday, Sunday and holidays) if no delay at Singpost side. However, we got a small portion of customers who received their parcel after 2-3 weeks due to the delay at Singpost. Thus, pls kindly wait further and you should receive it soon. Appreciate your patience and understanding that it is beyond our control on the Singpost delivery time. Just for sharing, below is the news about the Singpost being fined by IMDA for failing to meet the service standards on the delivery time. https://sg.news.yahoo.com/yahoo-poll-bad-experience-singpost-230018616.html
    FlyDigital House
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Policy & Notice
How to Return/Exchange