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[PUMA]  RESTOCK JUSTICE LEAGUE l MINION KIDS SERIES
22.4

PUMA[PUMA] RESTOCK JUSTICE LEAGUE l MINION KIDS SERIES


Customer who recommended this item
225
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 29, 2016
Manufacturer/
Place of origin
PUMA / Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (124)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Mar 14, 2019 chl*** (SG SG)
Highly Recommend Mar 12, 2019 Sya*** (SG SG)
Highly Recommend Feb 27, 2019 bid*** (SG SG)
Highly Recommend Feb 25, 2019 gyp*** (SG SG)
Highly Recommend Feb 24, 2019 zzp*** (SG SG)
Highly Recommend Feb 24, 2019 Con*** (SG SG)
Highly Recommend Feb 23, 2019 ms_*** (SG SG)
Highly Recommend Feb 23, 2019 tin*** (SG SG)
Highly Recommend Feb 23, 2019 ket*** (SG SG)
Highly Recommend Feb 23, 2019 lim*** (SG SG)

Item Q&A(30)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
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  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
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  • Answered
    Question
    jin******* 2019-02-26
    Answer
    Hi, pls try again thanks.
    Discount Loft 2019-02-26
  • Answered
    Question
    my.******* 2019-02-26
    Answer
    Hi,
    Thank you for your recent purchase and getting in touch with us regarding your concern. Please be advise that exchange are done via Hillion Mall Hub. If you would like to proceed with the exchange process on our Hillion Mall Hub, kindly let us know and I will send you further instructions on how to process an exchange. Thanks
    Discount Loft 2019-02-26
    Question
    This is a very irresponsible action on your part. I made the right order with the model no. and you sent the wrong design and expect me to go down to some mall which is totally out of the way for me! Pls, if aren’t able to send me the right order, pls take back ur shoes n refund me the money! Of cos I shall share how you treat your customers with everyone!
    Answer
    Pls accept our apology.
    Kindly create a return request via Qoo10 and then let us know once you're done so we can have it approved. Thanks.
    Question
    Are you able to explain why arent you able to send the right design? Can you see the wrong labelling of the model nos. against the design? I will escalate to q10 customer service if you arent able to resolve it
    Question
    tis is labelled as the same as listing which shows a pair of sandals instead
    Question
    And nw this pair of sandals is labelled differently
    Answer
    Again, we apologize for the mistake at the page. It has been corrected. We were'nt able to send the sandal because it is out of stock now and we are not certain if we are going to have it on stock again. Pls accept our sincere apology. Thank you.
    Question
    Please do not try to smoke me, nothing has been changed on your website and your listing shows that the sandals r still available and availble stock is 3 pairs.
    Question
    Follow up screenshot of the availabilty
    Answer
    Hi, that figure is for model 36514901 which a white pair of shoe. For sandal, model 36508901 it is already out of stock as checked to our real-time inventory system. Thanks.
  • Answered
    Question
    she******* 2019-02-23
    Answer
    Hi,
    Thank you for your recent purchase and getting in touch with us regarding your concern. Please be advise that exchange are done via Hillion Mall Hub. If you would like to proceed with the exchange process on our Hillion Mall Hub, kindly provide the model and the size and I will send you further instructions on how to process an exchange. Thanks
    Discount Loft 2019-02-25
  • Answered
    Question
    Ber******* 2019-02-23
    Answer
    Private Enquiry
    Discount Loft 2019-02-25
  • Answered
    Question
    dor******* 2019-02-21
    Answer
    Hi, we are not certain if we are going to have it on stock again. Pls visit our page regularly to be updated on new stocks and new designs as well. Thanks.
    Discount Loft 2019-02-22
  • Answered
    Question
    fan******* 2019-02-18
    Answer
    Private Enquiry
    Discount Loft 2019-02-18
  • Answered
    Question
    ccs******* 2019-02-04
    Answer
    Hi, thank you for reaching out, we are not certain on when or if we are going to have it on stock again. Kindly visit our page regularly to be updated on stocks and also for new designs, Thanks.
    Discount Loft 2019-02-05
  • Answered
    Question
    nur******* 2019-01-25
    Answer
    Private Enquiry
    Discount Loft 2019-01-28
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Policy & Notice
How to Return/Exchange