AVALON
AVALON Join Fellow
33,812 Fellows
$30.00
POWER MINISHOP RATE 90%
FREE SHIPPING! PSA: 1 in 9 Singaporeans has DIABETES! Regulates Glucose level!
22 items sold
15.90

FREE SHIPPING! PSA: 1 in 9 Singaporeans has DIABETES! Regulates Glucose level!


Customer who recommended this item
123
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Special Requests Seller Oct 13, 2016
Normal Mail Shipping Agreement Seller Apr 17, 2015
Manufacturer/
Place of origin
Product of Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(65159818 / estore@hibeau.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description 100% Natural ★ BLOCK excess sugar!★ LOWER cholesterol level! ★ PREMIUM Herbs Only!
BOOKMARK 1 2 3 4 5 6 7

Photo Review (66)

Customer Review (105)

Customer Review board
Rating Feedback Date Written by
Netural Nov 17, 2018 Che***
Highly Recommend Nov 07, 2018 ayt***
Highly Recommend Nov 07, 2018 w.m***
Highly Recommend Nov 01, 2018 kht***
Netural Oct 25, 2018 shi***
Highly Recommend Oct 25, 2018 wwe***
Highly Recommend Oct 04, 2018 sha***
Highly Recommend Oct 02, 2018 joo***
Recommend Sep 27, 2018 w.m***
Recommend Sep 27, 2018 w.m***

Item Q&A(13)

Status
Question & Answer
  • Notice

    Special Requests

    Dear customers,

    Please leave special order requests in "memo to seller" during checkout so that requests will be seen by warehouse staff while packing the order :)

    As we ship out parcels fast, requests given via other channels (Qpost, email) might not reach the warehouse team before the parcel is sent out :)

    We hope to seek your understanding towards this matter.

    Thank you for your support and we wish you a great day ahead!


    Best regards,
    Hi-Beau Health and Beauty
    AVALON
  • Notice

    Normal Mail Shipping Agreement

    Dear customers,

    Do take note that there is a high chance of lost and stolen mail by Normal Mail and Hi-Beau will not be held liable.

    Through thousands of feedback, normal mail orders takes a much longer time to be delivered, from 1 working day up to 3 weeks+.

    We have indicated our return address on the parcel so that return mail can be sent back to us. However, do note that this process might take over a month. After we resend the parcel, delivery can take another 5days ~ 3weeks+.

    For lost mail, we are only able to resend after a month from sending date to confirm the item as lost mail. This means that you might need to wait up to 2 months if you have faced lost mail.

    We strongly encourage customers to select Qxpress courier service to avoid slow, lost and stolen mail :)

    All purchases over S$50 will be entitled to free Qxpress courier service! ^^

    Thank you for reading and we wish you a pleasant day ahead!
    AVALON
  • FAQ

    Why is normal mail so slow?

    The reason why Singpost normal mail can take up to 3 weeks+ is because: 1) Singpost prioritises AM mail, letter mail and registered mail 2) There is a limited number of delivery personnel in the area, so if there are many letters, AM/registered mail, parcels will be held back until all the other mail are fully delivered. Please understand that by choosing the cheapest form of postage, it would mean slow delivery and possible lost/stolen mail. Should you wish for safe and fast delivery, please choose Qxpress courier. We also provide Qxpress free for orders above $50! ^^ (except event items, stated in listing) Thank you for your support towards Hi-Beau and we wish you a wonderful day ahead! Best regards, Hi-Beau Health and Beauty
    AVALON
  • Answered
    Question
    neo******* 2018-11-14
    Answer
    Hi there,

    We have indeed fulfilled your order by resending your parcel out again from our warehouse via Singpost Normal Mail. As it is an external delivery service and is non-trackable, we're unable to locate the parcel and promise an exact date that you'd be delivered to you. There have been many cases whereby Singpost Normal Mail parcels are lost in transit as well. This is why we encourage our customers to select the Qxpress tracked shipping option, which do not have this same issue - you should know since you purchase Avalon Stemcell Beauty Drink from us too. In future, you may choose to only select Qxpress tracked delivery when making purchases online.

    We're happy to refund you your order should you not want this item anymore. Otherwise, do let us know if you'd like us to mail out another parcel to you - this time we will be sure to attach a photo of proof to you.

    Best Regards,
    AVALON Official E-Store
    AVALON 2018-11-14
    Question
    Hi, this is the 3rd time (for this order) that the mail is lost. I ordered on 6 sept and patiently waited until 22 sept before i wrote in to Qoo10. After some correspondences, they told me that seller will send out and to update them after 7 oct if i did not receive. I did not receive the item but waited until 10 oct before i sent in another inquiry. No response at all until 22 oct when they informed me that they will update again. No response again until i checked in again with them on 31 oct when they informed me that seller will send out, please wait until 13 nov . Normal mails do get lost - i have noted. However, twice in a row for a same order and considering the slow responses during the correspondence, it is very disappointing. Excusing the lost mail, it took a very long time from 6 sept before the status changed to shipping on delivery (almost 2 weeks). Prior experiences with avalon stemcell drinks were very pleasant; 2 days were all it took for the status to change to shipping on delivery. I waited this long before writing in because this was a seller whom i have had pleasant experiences with and i believed this could have been the mishandling of parcels by Singpost the first time. 3 lost mails for same order is really ridiculous.

    It's alright. Do not need to send me the item anymore, just proceed with the refund. Thank you.
    Answer
    Hi there,

    In future, for non-receipt claims or refunds, kindly approach us directly as Qoo10 may be slow in responses. We will proceed with the refund; may we confirm that your order number is 273525719?

    Thank you!

    Best Regards,
    AVALON Official E-store
    Question
    Hi there, the order number stated is correct. Thank you.
    Answer
    Hi there,

    We have processed the refund. Depending on your mode of payment, it may take 2-4 weeks for the refund to be back into your account. For further details on payment, you may liaise with Qoo10 directly as sellers have no access to the payment system. We are very sorry the unpleasant shopping experience with us.

    As explained earlier, Singpost normal mails are a non-trackable mode of delivery and may have lost mails. Hence, for safe and secure deliveries in future, kindly select Qxpress. :)

    Thank you!

    Best Regards,
    AVALON Official E-store
  • Answered
    Question
    ANG******* 2018-10-29
    Answer
    Private Enquiry
    AVALON 2018-10-30
  • Answered
    Question
    sit******* 2018-09-24
    Answer
    Private Enquiry
    AVALON 2018-09-24
  • Answered
    Question
    sit******* 2018-09-16
    Answer
    Private Enquiry
    AVALON 2018-09-17
  • Answered
    Question
    hap******* 2018-09-15
    Answer
    Hi there,

    Naturotea does not contain caffeine. :)

    Best Regards,
    AVALON Official E-store
    AVALON 2018-09-17
  • Answered
    Question
    bab******* 2018-07-03
    Answer
    Private Enquiry
    AVALON 2018-07-03
  • Answered
    Question
    lim******* 2018-06-18
    Answer
    Hi there,

    No problem at all! :)

    We are open from 9am onwards, and we are located at 37 Ubi Crescent. Do come up to the 5th floor :)

    Best Regards,
    AVALON Official E-Store
    AVALON 2018-06-18
  • Answered
    Question
    jac******* 2018-06-17
    Answer
    Hi there,

    The offer is on-going till the end of today, $9.90 for a box of 24 sachets. :)

    Best Regards,
    AVALON Official E-store
    AVALON 2018-06-17
    Question
    Where got on going?
    When is d offer again??
    Answer
    Hi there,

    The promotion of $9.90 was a limited offer that has ended. As of now, we have no plans of running the same promotion again.

    Thank you for your interest in our products!

    Best Regards,
    AVALON Official E-store
Ask Question
Address
37 UBI CRESCENT 5th Floor
Available during
MON~FRI : 9:00am ~ 5:00pm SAT : 9:00am ~ 12:00pm SUN, Holiday : day off

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