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AROMA LIVING SINGAPORE
AROMA LIVING SINGAPORE Join Fellow
6,264 Fellows
S$10.00
POWER MINISHOP RATE 90%
►QOO10 BEST SELLER!◄ LOWEST PRICES ★NEW 500ML MUJI DIFFUSER★FAST DELIVERY!★VARIETY OF NEW DESIGNS★
447 items sold
13.20

►QOO10 BEST SELLER!◄ LOWEST PRICES ★NEW 500ML MUJI DIFFUSER★FAST DELIVERY!★VARIETY OF NEW DESIGNS★


Customer who recommended this item
3804
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Exchange, Refund Policy #2 Seller Dec 21, 2017
Exchange, Refund Policy #1 Seller Dec 21, 2017
Warranty Claims #2 Seller Dec 21, 2017
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,524)

Customer Review (3,450)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 12, 2018 rin***
Highly Recommend Dec 12, 2018 pan***
Highly Recommend Dec 12, 2018 ruc***
Highly Recommend Dec 12, 2018 fuz***
Highly Recommend Dec 12, 2018 pin***
Highly Recommend Dec 12, 2018 ama***
Highly Recommend Dec 11, 2018 ang***
Highly Recommend Dec 11, 2018 lin***
Highly Recommend Dec 11, 2018 j.m***
Highly Recommend Dec 11, 2018 csy***

Item Q&A(454)

Status
Question & Answer
  • Notice

    Exchange, Refund Policy #2

    Do note that buyers have to return the item within 10 business days upon submitting your request. Beyond that, seller reserves all rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.

    For Exchange, Refund:

    Email us at aromalivingsg@gmail.com and attention to “Cust Care.” Do include the following in the email:
    1. Order Number
    2. Date of Receiving Item
    3. Photo/Video of items unopened and intact before returning the item.

    Aroma Living reserve the right to reject any refund/return cases if any one of the criteria is not met.
    (Refer to Exchange, Refund Policy #1)

    AROMA LIVING SINGAPORE
  • Notice

    Exchange, Refund Policy #1

    - Within 7days from delivery date.
    - Items must be unused and unopened.
    - Item must not be damaged by customer’s fault. Inclusive of cosmetic damages.
    - All items, accessories, boxes and packaging has to be kept intact and in original condition for refund/return.
    - Amount refunded will be by the same payment that was used to make payment via Qoo10.
    - Amount will be refunded within one week upon seller receiving the refunded/returned item.
    - The return cost of the item and indemnity may be charged to buyer before returning the item.

    Aroma Living reserve the right to reject any refund/return cases if any one of the above criteria is not met.

    Strictly no refunds for any orders once item has been opened and used.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.
    AROMA LIVING SINGAPORE
  • Notice

    Warranty Claims #2

    Do note that buyers are to return the item within 10 business days upon submitting your request. Beyond that, seller reserves rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.

    For Warranty Claims:

    Email us at "aromalivingsg@gmail.com" and attention to “Cust Care.” Do include the following in the email:
    1. Order Number
    2. Date of Receiving Item
    3. Photo & Video of issue
    4. Detailed explanation of the issue.

    Aroma Living reserve the right to void any warranty claims if any of warranty criteria are not met.
    (Refer to Warranty Claims #1)
    AROMA LIVING SINGAPORE
  • Notice

    Warranty Claims #1

    - All packaging boxes are to be kept for validity of warranty.
    - All accessories, packaging box and labels are to be retained for 30days for warranty validity.
    - Seller do not accept cases where items has been damaged by customer’s fault, including cosmetic damages.
    - For any items repaired or replaced through warranty claims, its warranty continues for the remaining portion of the original warranty.
    - There will not be any option to exchange item to a different model, regardless of price.
    - Aroma Living reserve the right to void any warranty claims if any of the above criteria are not met.

    Strictly no refunds for any orders regardless of circumstances.

    Do note that buyers are to return the item within 10 business days upon submitting your request. Beyond that, seller reserves rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.
    AROMA LIVING SINGAPORE
  • Answered
    Question
    sam******* 2018-12-10
    Answer
    HI,

    L1 comes with USB.
    AROMA LIVING SINGAPORE 2018-12-11
  • Answered
    Question
    ang******* 2018-12-05
    Answer
    Hi Angela,

    Please provide a video and drop an email to aromalivingsg@gmail.com. Our CS team will further advise you

    Thank you
    AROMA LIVING SINGAPORE 2018-12-05
    Question
    Dear Seller ,

    I have send my video and explanation to your email address . And stated my preferred time and date , to bring item down to your service center on this coming Friday , 7/12/18/ around 2.30 to 3pm .
    Kindly confirm my appointment .
    Hope to hear from you soon .

    Thank you .
    Answer
    Hi,

    We will get our staff to reply you.

    Thank you
  • Answered
    Question
    fel******* 2018-12-03
    Answer
    Hi,

    yes, you are able to switch off the lights.
    AROMA LIVING SINGAPORE 2018-12-03
  • Answered
    Question
    hi_******* 2018-12-03
    Answer
    Hi,

    The warranty is only valid 1 month from it's purchase, you can drop an email to aromalivingsg@gmail.com, Our CS team will further assist you.

    Thank you
    AROMA LIVING SINGAPORE 2018-12-03
  • Answered
    Question
    udi******* 2018-12-02
    Answer
    Hi,

    Yes, it is safe
    AROMA LIVING SINGAPORE 2018-12-03
  • Answered
    Question
    ann******* 2018-12-01
    Answer
    Private Enquiry
    AROMA LIVING SINGAPORE 2018-12-03
  • Answered
    Question
    gcs******* 2018-11-30
    Answer
    Private Enquiry
    AROMA LIVING SINGAPORE 2018-11-30
  • Answered
    Question
    lee******* 2018-11-28
    Answer
    Hi,

    Yes we do. You may refer to below link for the oil purchase. :)

    https://www.qoo10.sg/item/70-OFF-120ML-250ML-AROMA-ESSENTIAL-OILS-FOR-DIFFUSERS-HUMIDIFIERS/527208250

    Thank you.
    AROMA LIVING SINGAPORE 2018-11-29
    Question
    Oh! Okay! Thank you so much
    Answer
    thank you
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Policy & Notice
How to Return/Exchange