X
AROMA LIVING SINGAPORE
AROMA LIVING SINGAPORE Join Fellow
1,886 Fellows
POWER MINISHOP RATE 90%
18.80

►QOO10 BEST SELLER!◄ LOWEST PRICES ★NEW 600ML MUJI DIFFUSER★FAST DELIVERY!★VARIETY OF NEW DESIGNS★


Customer who recommended this item
2297 (Based on 2380 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Exchange, Refund Policy #2 Seller 2017-12-21
Exchange, Refund Policy #1 Seller 2017-12-21
Warranty Claims #2 Seller 2017-12-21
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (908)

Customer Review (2,380)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 23, 2018 lem***
Highly Recommend Jun 23, 2018 ngl***
Highly Recommend Jun 22, 2018 Mar***
Highly Recommend Jun 22, 2018 noe***
Highly Recommend Jun 22, 2018 con***
Highly Recommend Jun 22, 2018 lin***
Highly Recommend Jun 22, 2018 joc***
Highly Recommend Jun 21, 2018 ale***
Highly Recommend Jun 21, 2018 jer***
Highly Recommend Jun 21, 2018 iam***

Item Q&A(297)

Status
Question & Answer
  • Notice

    Exchange, Refund Policy #2

    Do note that buyers have to return the item within 10 business days upon submitting your request. Beyond that, seller reserves all rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.

    For Exchange, Refund:

    Email us at aromalivingsg@gmail.com and attention to “Cust Care.” Do include the following in the email:
    1. Order Number
    2. Date of Receiving Item
    3. Photo/Video of items unopened and intact before returning the item.

    Aroma Living reserve the right to reject any refund/return cases if any one of the criteria is not met.
    (Refer to Exchange, Refund Policy #1)

    AROMA LIVING SINGAPORE
  • Notice

    Exchange, Refund Policy #1

    - Within 7days from delivery date.
    - Items must be unused and unopened.
    - Item must not be damaged by customer’s fault. Inclusive of cosmetic damages.
    - All items, accessories, boxes and packaging has to be kept intact and in original condition for refund/return.
    - Amount refunded will be by the same payment that was used to make payment via Qoo10.
    - Amount will be refunded within one week upon seller receiving the refunded/returned item.
    - The return cost of the item and indemnity may be charged to buyer before returning the item.

    Aroma Living reserve the right to reject any refund/return cases if any one of the above criteria is not met.

    Strictly no refunds for any orders once item has been opened and used.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.
    AROMA LIVING SINGAPORE
  • Notice

    Warranty Claims #2

    Do note that buyers are to return the item within 10 business days upon submitting your request. Beyond that, seller reserves rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.

    For Warranty Claims:

    Email us at "aromalivingsg@gmail.com" and attention to “Cust Care.” Do include the following in the email:
    1. Order Number
    2. Date of Receiving Item
    3. Photo & Video of issue
    4. Detailed explanation of the issue.

    Aroma Living reserve the right to void any warranty claims if any of warranty criteria are not met.
    (Refer to Warranty Claims #1)
    AROMA LIVING SINGAPORE
  • Notice

    Warranty Claims #1

    - All packaging boxes are to be kept for validity of warranty.
    - All accessories, packaging box and labels are to be retained for 30days for warranty validity.
    - Seller do not accept cases where items has been damaged by customer’s fault, including cosmetic damages.
    - For any items repaired or replaced through warranty claims, its warranty continues for the remaining portion of the original warranty.
    - There will not be any option to exchange item to a different model, regardless of price.
    - Aroma Living reserve the right to void any warranty claims if any of the above criteria are not met.

    Strictly no refunds for any orders regardless of circumstances.

    Do note that buyers are to return the item within 10 business days upon submitting your request. Beyond that, seller reserves rights to reject claims.

    We will not entertain any request to pick-up item at customer's address regardless of circumstances.
    AROMA LIVING SINGAPORE
  • Unanswered
    Question
    pat******* 2018-06-22
  • Answered
    Question
    zai******* 2018-06-20
    Answer
    Private Enquiry
    AROMA LIVING SINGAPORE 2018-06-21
  • Answered
    Question
    aaa******* 2018-06-19
    Answer
    hi dear, replied you in another chat :) thank you!
    AROMA LIVING SINGAPORE 2018-06-19
  • Answered
    Question
    Daw******* 2018-06-19
    Answer
    Dear customer,

    We're so sorry for the unpleasant experience.

    We need the information through email to communicate with the relevant department for replacement because Qpost is unable to transform it into email. Could you kindly email us and attn to Cust Care at aromalivingsg@gmail.com with below information.

    1) Your order #
    2) Date of receiving
    3) Video of the defective part and carton box (You may use the same picture as attached when email to us).
    4) Detailed explanation of the issue.

    We appreciate your cooperation!

    Aroma Living
    AROMA LIVING SINGAPORE 2018-06-19
  • Answered
    Question
    yli******* 2018-06-18
    Answer
    hi dear, it is recommended to use water-soluble essential oil :)
    AROMA LIVING SINGAPORE 2018-06-19
  • Answered
    Question
    kdr******* 2018-06-16
    Answer
    hi dear, you can purchase now :) thank you
    AROMA LIVING SINGAPORE 2018-06-18
  • Answered
    Question
    lht******* 2018-06-15
    Answer
    Private Enquiry
    AROMA LIVING SINGAPORE 2018-06-16
  • Answered
    Question
    nic******* 2018-06-11
    Answer
    Private Enquiry
    AROMA LIVING SINGAPORE 2018-06-11
Ask Question

Recommended by Smart Shopping Assistant

Policy & Notice
How to Return/Exchange