- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Usable within 7 days from payment date
Cancellation : Within 1days from payment date
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With effect from 17 June 2016, we will NOT convert Exchange requests to Refund requests anymore.- Select RETURN request if you wish to use Qxpress Return to facilitate the return (even if its to exchange)- Select EXCHANGE request only when you are coming down to do the exchange personally.PLEASE KINDLY SELECT THE CORRECT OPTION TO PREVENT DELAYS, THANK YOU.
1. Any return/exchange within 7 days upon receiving of item.2. Shortage/Wrong item received: - Provide picture of item- Shipping fee will be incurred from seller end3. Defective item:- Provide picture of defective area- Shipping fee will be incurred from seller end4. Buyer’s change of mind:- Change to other available products /no longer wants item- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.- Provide picture of the item- Shipping fee will be incurred from buyer5. Submit return or exchange from buyer’s end:- MyQoo10 > Shopping List > Cancel/Refund/Non-Receipt > Select “Cart No.” > Select “Return” or “Exchange” under ‘Apply & Remark’.For any return/exchange of items, kindly drop us a message on Qpost so we can facilitate.
Operating Hours:Mon - Fri: 10am to 4pmEve of Public Holidays: 10am to 12pmCLOSED: Weekends & Public HolidaysOrders from Friday - Sunday are processed on Mondays & shipped on Tuesdays latest.Hours subject to changesNot responsible if office is closed and you come down without making appointmentNO SAME DAY COLLECTION ALLOWED.For enquires/collection, please make an appointment with us via Qpost.
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Arm hole is too wide and looks kind of weird when wearing. Will have to hand sew a bit 1st.
Size:XL | Color:Red(+S$1)
Size:XXS | Color:Black(+S$1)
Received but size rather small.............
Size:S | Color:Dark Blue(+S$1)
Item took quite a while to arrive...
There was a defect in the previous piece purchased and seller was quick in solving this problem by mailing an exchange out promptly. Will purchase again. Thanks
Size:XXS | Color:Purple(+S$1.90)
Size:M | Color:Red(+S$1)
Size:XXL | Color:Black(+S$2)
Size:XXL | Color:Black(+S$1)
Size:XXS | Color:Dark Blue(+S$1)
Hi im an M and my bust is 87cm. What size should i order? I saw the reviews that most people say your sizes are smaller than usual. And what material is it?
Hi , this is my 5th purchase from you. For the previous 4 purchase, delivery was prompt but this time round, it has been more than a week but I have yet to receive my order. Can you please check on this and get back to me? Attached is my order no. Thank you.
Hi,We have mailed the items out on 31 August. Singpost has have several cases of lost/delayed/slow mail as feedbacked from buyers and sellers that we spoke to across our selling platforms in recent weeks (some up till 1 month) and on our end it is out of our control to predict Singpost's processing speed since the items have been mailed out via Singpost and they have delivered the past few times you've ordered with us. Kindly seek your understanding on this & patience in receiving the goods.Do update us on it, thank you!
Ok, got it. I'll wait for another week. If the top is still not here yet i will message you again. Thanks
Alright, we will see how to facilitate then. Thank you!
Ok thank u
No prob ^^
Hi, I have spoken to u earlier on regarding the non receipt of my tank top and have also agreed to wait for another week. It has been already been the second week but I have still not received my top yet. Kindly assist in resolving this matter. Thanks.
Hi, in this case we will refund you instead of resending you in order to prevent item from being lost again because we have no idea what is going on with Singpost and their delivery facilitation either since previously you managed to get the items promptly. Will facilitate refund when back in office on Monday. Thank you!
Hi, I would appreciate that. I understand that neither of us has control over SingPost's delivery process and this is the first time that this has encountered and hopefully this wont happen in future again as I would definitely purchase from your store in future. Do update me when you have completed the refund and thank u for your prompt response in resolving this matter.
Hi, just requested for refund from our end - do give Qoo10 a few days for refund to be processed, thanks!
Ok sure. Thank you.
Thank you :)
Hi may I check where's the collection location? I tried to find the store collection address in your shop but couldn't seem to find it. Please advise. Thanks
Hi, the address is:WIN 5 15 YISHUN INDUSTRIAL STREET 1 #07-13 S(768091)Please drop us a message before you come 1-2 days in advance.Thank you! :)
Ok sure. I have already made an order for mailing service instead. Thanks for your reply. :)
Okie sure, thank you ^^
Hi according to my record (order id :187581027) the item is ship out on 9sept 2016 till now i hv not receive yet . Please chk ....
Hi apologies for the delay, there seem to have an increase in delayed mail recently. Do you want us to resned you the item?
yes please resend
Sure, we will mail out today. Thank you!
If I purchase the tops and select store pick up, can I check the size during collection to confirm if I need to exchange size immediately?
Yes, but it's subjected to our stock availability :)
Hi my size is 38-40 inches/94cm bustline. Which size you prefer to me L or XL?
Hi, it depends if you prefer loose or tight. For this its minimal stretch material :)
Hi,may i ask how much the tank top chest Can be stretch til? 90? 100cm?
Hello, it's minimal stretch as material is not elastic :)
Thks! For replyin when its 12+! Jiayouz!
No worries! Have a good night! ;)
There isn’t any posted question about item.